Manager Quality
Resume:
Sherri Engel
Springfield, Ohio *5502
Phone: 330-***-****
Email: *********@*****.***
Career Profile
Business professional with vast experience in Quality and Technical Customer Services, including 14 years in quality management roles Aerospace, Automotive, Oil & Gas
Excellent leadership, interpersonal, communication and technical skills. Detail oriented, analytical, and focused. Lead auditor: AS9100, TS16949, ISO9001.
Career Experience & Accomplishments
05/2019 –Present Sr. Manager – Engineering Quality
Honeywell Aerospace
555 St. Rt 55 Urbana OH
Responsible for all quality related initiatives and metrics for Aerospace Lighting (commercial and Military)
Develop yearly quality improvement plans and ensure execution to reduce escape PPM.
Manage and maintain an ISO9001:2015/AS9100D compliant Quality Management System.
Oversee internal Quality System Audit program for the organization.
Provide expertise in Quality Assurance and process improvement tools and methods to targeted functions of the organization to support them in their continuous improvement activities.
Interface with all levels of management, external customers, and government agencies. Attend customer reviews, lead management review. Report out regularly to executive leadership.
Direct and manage team of Quality Engineers, Analysts, Final Inspection, FAI inspection, CMM inspection, and repair and maintenance teams. (42 associates)
Interface with manufacturing and design engineering when support is required to conduct root cause corrective action analysis for problem solving and process improvement. Facilitate the investigation and elimination of causes of quality problems and follow up on corrective actions.
Understand internal and external customer requirements with a high attention to detail in resolving findings.
Responsible for the site quality program that monitors, identifies, records and recommends possible solutions of any non-conformities and/or inconsistencies relating to the manufacturing process, final product, and quality system.
Provide quality training to new hires.
Provide warranty adjudication for field returns.
Participate in New Product Development including all aspects of design and toll gate reviews.
Member of Product Safety Council
Manager supplier audits, regular surveillance, and zero hour returns.
Approval/Rejection of supplier requested deviations.
Manage all aspects of regulatory compliance. (FAA, EASA, DoD)
Voting Member – Site Leadership Council
Voting Member – Change Control Board
05/2017 – 05/2019 Manager of Quality Assurance
UTC Aerospace Systems, Sensors and Integrated Systems
1555 Corporate Woods Drive Uniontown OH
Responsible for all quality related initiatives for Ohio & W. Virginia facilities
Manage and maintain an ISO9001:2015/AS9100D compliant Quality Management System.
Enlist all management staff members and collaborators at all levels, in the development and manufacture of consistently high-quality products at competitive cost
Participate in the internal Quality System Audit program for the organization.
Provide expertise in Quality Assurance and process improvement tools and methods to targeted functions of the organization to support them in their continuous improvement activities.
Interface with all levels of management, external customers, and government agencies.
Point person for Level 1, 2 & 3 audits.
Interface with manufacturing and design engineering when support is required to conduct root cause corrective action analysis for problem solving and process improvement. Facilitate the investigation and elimination of causes of quality problems and follow up on corrective actions.
Understand internal and external customer requirements with a high attention to detail in resolving findings.
Responsible for the site quality program that monitors, identifies, records and recommends possible solutions of any non-conformities and/or inconsistencies relating to the manufacturing process, final product, and quality system.
Provide quality training to new hires.
Provide warranty adjudication for field returns.
Managed quality for Akron Canton repair center (until recently sold)
Participate in New Product Development including all aspects of the RGPT.
Member of Product Safety Council
Manager supplier audits, regular surveillance, and zero hour returns.
Approval/Rejection of supplier requested deviations.
Customer POC for all products manufactured in Stow, OH.
Attend PDR’s and quality reviews for major customers. (Airbus, Boeing, Gulfstream, Lockheed)
05/2016-05/2017 Principal Quality Systems Analyst
Timken Steel Company
100 Dueber Ave. Canton Oh 44607
Analyzed, interpreted and apply quality system requirements to obtain and maintain customer and registrar approval of the quality system.
Responsible for interpreting and communicating customer needs throughout relevant areas of the business and obtain agreement in the business to meet these needs.
Assured satisfactory completion of corrective actions for customer problems.
Led/participated in cross-functional teams to ensure effective, timely completion of written reports and/or development of presentations to customers either on site or at their facilities to maintain preferred supplier stats, at a reasonable cost
Responsible for the administration of subsystems such as: Standards and Document Control, PPAP, GQTS, LPA, Training, Quality Records, MOC, Internal & External Audits, etc.
Analyzed and reported on performance and manufacturing information such as yield, cost of quality, complaints, CAR/PAR's, etc. to aid in the determination of where to best apply resources for improvement of business results and to satisfy customers.
Conducted quality system auditing and verification of corrective actions at supplier facilities via auditing.
Led assessor training and planning and controlled all audit teams leading to timely reporting of findings, understanding of key control characteristics in the business, as well as performed consulting activities by suggesting possible solutions to ensure compliance to stated requirements.
02/2013 - 2016 Manager of Quality Assurance & Program Manager- Premium Quality
Alcoa Titanium and engineered Products (formerly RTI International Metals)
1000 Warren Ave. Niles OH 44446
Responsible for the management, integration, and coordination of all quality initiatives across all manufacturing units for Titanium Division.
Oversee department organization, administration and growth.
Fulfill all required and appropriate reporting to executive management, business units, customers, and suppliers.
Assemble and lead Quarterly Management Review at site and executive levels.
Responsible for all customer, 3rd party, and regulatory audits including AS9100/ISO 9001, NADCAP- MTL, Heat Treat, and NDT.
Responsible for supplier quality by maintaining metrics, audits, and final approval of all suppliers.
Oversee corrective/preventative action program.
Lead continuous improvement initiatives.
Member of Material Review Board.
Manage quality staff team members.
11/2007 - 02/2013 Manager of Certifications
RTI International Metals
1000 Warren Ave. Niles OH 44446
Effectively manage all aspects of the certification department within the metallurgical lab.
Responsible for review and final release of all prime material for compliance to customer requirements, including industry and customer specifications, customer fixed process agreements and good manufacturing practices. Review processes and practices to continuously improve a robust release system to prevent escapes from reaching customers.
Advise customers on specifications, processes, and facilitate customer concern/complaint resolutions.
Work with customers to facilitate the use of their existing RTI stock material to be applied to various end uses through a research intensive re-certification system.
Review, and comment on new and revised customer/industry specifications in regards to RTI manufacturing processes and testing.
Responsible for training, mentoring, and assigning work for salaried and collective bargaining unit employees. Manage performance reviews of direct reports.
Participate in customer source inspections as well as customer and internal audits.
Maintain necessary certifications by customers to insure their requirements are being met. Certifications held are listed below
Additional Experience
2003-2006 Certification Specialist Titanium Metals Corporation, Toronto, OH
1999-2006 Engineering Assistant United Titanium, Wooster OH
1997-1999 Q.C. Specialist Cargill Inc. Animal Nutrition Division, Wooster OH
1994- 1997 Inside Sales Rep Diamonite Inc/Ferro Corp., Shreve Oh
Certifications/ Education/Affiliations
oBS Quality Systems Management
National Graduate School of Quality Systems Management - Falmouth MA
oWyman Gordon Approved Material Quality Representative –Certification RTI, TIMET)
oPratt Whitney Laboratory Control Source Administrator – Certification (RTI, TIMET)
oG.E. Aviation Supplier Quality (RTI)
oSikorsky Flight Parts Safety (RTI & TIMET)
oASQ – Certified Lead Auditor – AS9100/ISO9001 (40 hr training requirement+exam)
oTS16949 certified.
oAirbus SQIP award recipient 2013, 14, 15
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