Lisa Marie Baez

Phone # 845-***-****

E-Mail: adev5t@r.postjobfree.com

Summary: Looking for an Office Support position. I have experience interacting directly with clients and patients. perform productively in a fast-paces work environment, and a high level of bringing tasks to completion. Superb Bilingual translating and verbal communication skills. Familiar with data entry, experienced in computers as well as possess great customer service skills.

EMPLOYMENT HISTORY

Advanced Audiology - Freelance September 2019 - Present

Patient Care Coordinator

Front desk duties including check-in, making sure all paper work was properly filled

Update, Verify eligibility of insurance and collect Co-payments

Schedule patients for test and consultation as directed by the providers

Use Electronic System (Sycle) to enter provider orders, retrieve test or enter Patient demographics

Perform general office such as keeping track of monthly reports such as new patients, extra revenue, new hearing aid orders, including filing, copying, and processing of mail

Schedule follow-up appointments and referrals upon check-out

Perform non-nursing functions which impact and contribute to the quality of patient

Care as directed by the Clinical

Grand Prize Auto Nanuet, NY

Executive Receptionist 11/2018 – Present

Answered, screen and announce all incoming calls and route to the appropriate destination such as the Sales, Parts and Service Departments

Responsible for logging in Sales Associate, Business Development Center and VIN Solutions appointments into Business Applications

Responsible for ordering pantry supplies for the staff as well as supplies

Assisted with entering programs forms into the client profile such as Key Replacements, Tire & Wheel, Theft Protection, Repair Serviced Contracts

Constantine Cannon LLP New York, N.Y

Executive Receptionist/Project Assistant-Freelance 2/2017 – 5/2017

Scheduled conference rooms daily including coordinating of catering for the Law Office

Sorted and distributed daily incoming mail to assigned departments

Screened telephone calls and directed to appropriate departments

Assisted with special project for each department when needed

Coordinated and kept track of attendance for all staff

Updated daily and registered clients or guests with building services

Cellino & Barnes, P.C New York, NY

Executive Receptionist 4/2014 – 11/2015

Performed reception services and switchboard operations for the Law Firm

Provided daily help with translating of intake forms to Bilingual clients

Assisted with filing retainers and closing statements as needed

Prepared daily authorizations

Scanned all incoming daily documents into client’s profile

Scheduled conference rooms daily including coordinating of Catering

Sorted and distributed daily incoming mail

Coordinated and kept track of log-in for visitors as well registering guests with building security

Traveled to assigned offices when needed

Gary Chipornoi – Insurance Broker New York, NY

Agent Assistant/Office Manager 2/2013 – 3/2014

Handled all aspects of client applications and prepare policies for delivery

Provided daily help with translating policies for Bilingual prospective clients

Created and updated all presentations and preparations for monthly meetings

Made sure payments to clients account were posted if client made a walk-in payment

Temporary Employment Services New York, NY

Patient care Coordinator 1/2008 – 1/2013

Checked-in/out patients, registered new patients daily with accurate forms due at the time of visit

Screened telephone callers in a pleasant and professional manner and directed to appropriate department

Assisted with translating intake forms and workers compensation as well as no-faults forms

Maintained patients account by obtaining, records, and updating personal and financial information

Collected patients payments due at time of service and verification of insurance eligibility

Scheduled and confirmed daily appointments as well as called in prescriptions into pharmacies

Filed, faxed, scanned and managed all daily aspects of clerical duties as assigned

Performed other related duties as needed by Providers and Supervisors

Gathered all patients demographics related data and also scanned documents into intake system

Sorted and distributed documents and forms to area section as well as incoming and outgoing mail

Education:

Monroe College Bronx, NY

Associate of Applied Science August 2007

Major: Medical Administration

Skills:

Bilingual English and Spanish-Speak, Write, Translate, Shortel Communicator, Customer Service Skills, MS Word, Outlook, Basic Excel, Pro Law, Abacus Law, Time Matters, Leap, Citrix Window, Opal Ris, Sequel Med, Nextgen, Medical Terminology, Anatomy & Physiology, Data Entry, On Q Hotel Systems, CPR, Type 50 wpm, VIN Solutions

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