Desktop Support Manager

Objective:

Looking forward to utilizing my knowledge of information technology in an environment that is continuously growing. I am looking for a company or individual who is focusing their attention towards software implementation, installation, and client computer desktop support and training. I enjoy working in an environment with many advancement opportunities, constant training and learning opportunities as well as lots of customer feedback on how I can improve my service and their experience.

Technical Skills:

Network Setup, maintenance, and repair up to 20+ Computers

Windows 7/8/10/XP/Vista

Multiple Linux platforms setup including Linux Mint 12, Fedora, Ubuntu, Backtrack

Java, Basic, HTML, Python for software implementation

Penetration testing in MYSQL, PHP, C#, C++, Ruby.

Local and network devices, LAN setup, installation, and troubleshooting

Printer configuration and installation windows platforms

LAN Maintenance, Virus Protection, and back up security protocols

Education and Certifications:

Wytheville Community College Associates of Computer Science & Network Engineering From 08/2010 to 01/2012

Comp TIA 220-702 A+ obtained December 2010

CCNA 640-802 Cisco obtained December 2010

Kaplan University Bachelors of Criminology and Cognitive Psychology 08/2016 – 12/2019

Assets:

Broad desktop repair, troubleshooting, and programming experience

Extensive Windows 7/10/XP/vista experience and Linux

Installation, setup, troubleshooting, implementation, networking, and LAN setups.

Networking setups including Windows LAN up to 30 computer networks.

Work experience:

Cj's Troubleshooting 01/2011 - Present IT Tech

KPC Media LLC 04/2014 – 07/2019 District Manager

New Moon Media Group Inc. 03/2011 – 06/2019 IT Dept. Manager

Federal 1099 Contractor 11/2017 – 03/2018 Penetration Testing/Alarm Sys

COMAR Inc. 03/2005 – 08/2005 Freelance Writer

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