NAME : AMBAN STEPHANIE N.
Nationality : Cameroonian
Status : Single
WhatsApp. : +237*********
Mobile : +971*********
Visa Status : visit visa
Home address : Albasha 1, Dubai UAE
Email Address: firstname.lastname@example.org
Customer service representative with over six years experience with telephone and face-to-face customer service. Am experienced with sales, tech support and customer care. Knowledge in handling major customer service software, handling customers complaints and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to obtain employment in a customer service role.
Positions Duration. Address Employer
Loan officer. 1yr 6mths Cameroon. Micro financial institution
Greeting customers warmly as they enter the instruction.
Answering and direct calls 40+ daily, managing customers account, responding to service queries an cancelling account.
Able to search and manage highly complicated account to provide comprehensive services to customers and assist upper management.
Train 3 new employees some basic duties and how to conduct calls
Sales executive. 3years. Cameroon. Bamenda shopping Mall
Memorized store organization system an as well as special products and discounts, and directed customers to desired products.
Conducts returns and inform customers on the policy of returns.
Maintain a friendly and positive attitude at all times even with unhappy customers.
Resolve customers complaints through phone calls, WhatsApp, emails or social media.
Customer service 2yrs10mths. UAE-Dubai. TAD-BEER. Maids CC
Answering customers queries or passing them to the appropriate department.
Giving directives, information and assisting customers to make a desirable and good choice of goods.
Maintaining a good relationship with customers by portraying a good and welcoming attitude to customers and other staff members.
Excellent communication, interpersonal and persuasive skills in addition to maintain an Excellent work relations
Competence to maintain a professional and positive performance regardless of the situation
Ability to interact with difficult customers in a polite professional yet firm manner(and always keeping the catch phrase that “ the customer is always right”).
Excellent oral and written skills in both the English and French languages.
Certificate obtained. Field of study Institution Year
Bachelor’s degree Accounting. The university of 2013
Higher National diplomat in banking and finance 2012
Advance level of Education in business education 2010
Ordinary level of Education. 2008
In addition, sir/madam am a very active and smart girl
While am looking forward for your interview I remain your applicant