Salesforce Developer

Santhosh

E-mail: ********.************@*****.***

Phone: 514-***-****

Professional Summary

●Certified Salesforce platform Developer expertise offering with 5 years of experience as Developer and Administrator in the Salesforce CRM Environment with creative solutions.

●Proficiency in administrative tasks like Creating Roles, Profiles, Users, Org-Wide default, Sharing rules, Email Services, Page Layouts, Workflow Alerts, Actions, Reports, and Approval Processes.

●Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation, and modification of fields and page layouts, upload of data.

●Experience with Apex Classes, Triggers, Controller Classes, Visualforce pages and Integrating with external sources by developing SOAP, RESTful Apex Web Services for inbound calls to Salesforce.

●Excellent knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.

●Developed Visualforce pages and Custom Objects using Apex Programming on Force.com Platform.

●Developed Lightning Pages for Communities

●Extensive experience on Salesforce Service Cloud.

●Configured Email-To-Case and Web-to-Case functionalities.

●Developed Aura components, apex controller to create cases from communities

●Experienced in building Custom Applications that include administration, configuration, implementing and support experience with the Salesforce.com platform.

●Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in

Apex programming language.

●Experience in SFDC development using Force.com IDE, SOQL, Customer and Partner Portals.

●Experience in Salesforce Lightning framework and components.

●Proficiency in installing and developing Lightning and APPexchange applications.

●Good Experience in creating modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features.

●Experience working across various SFDC implementations that are covering Sales Cloud, Service Cloud.

●Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP, and IBM WebSphere.

●Good Experience in developing, customizing Visualforce pages with Visualforce components, Custom, Extension controllers and developed dynamic components.

●Proficient with an understanding of CRM business processes like Account, Contact, Opportunity, Lead, Campaign and Case Management.

●Experience in migrating and integrating data from legacy systems to Salesforce using Apex Data Loader, Workbench.

●Experienced in using Import wizard and Data loader utility for Data migration.

●Hands-on experience with development tools like Force.com IDE, Force.com Explorer and Data Loader.

●Expertise in developing, configuring, deploying, testing and integrating Salesforce in Agile methodology.

●Experience in working independently and cooperating with a variety of people to achieve results.

Have an ability to understand and explain technical issues, and skills related to working and resolving problems in customer accounts.

strong verbal and written communication skills.

Self-starter, self-confident, self-motivated, enthusiastic, and have the ambition to succeed in a fast-paced work environment.

Education

Bachelor of Technology from JNTU university

Certifications

Salesforce Platform Developer 1

Technical Skills

Technologies

Salesforce CRM, Objects, Workflows, Approvals, Formulas, Automation, Validation Rules, Relationships, Page Layouts, Email Templates, Roles & Profiles, Reports & Dashboards, Security and Sharing rules, AppExchange, Apex Data Loader, Salesforce Sandbox configuration, Force.com.Apex Classes, Apex Triggers, SOQL, SOSL, VisualForce Pages / Components, Design of Custom Applications, Workflows and Approval processes, Reports and Dashboards, SOAP API, REST API, Streaming API,

Salesforce.com, Apex Web services, Process Builder, Profiles & Permission sets, Role Hierarchies, OOPs, Sales Cloud, Service Cloud, Apex Test Methods, Salesforce Lightning, Salesforce Lighting Web Components

Tools

Force.com IDE (Eclipse), Force.com API tools (Data Loader), Force.com Explorer and Workbench

Programming Languages

Apex, C, C++, Java

Web Technologies

HTML, JavaScript, CSS

Database

SQL Server, My-SQL, Oracle

Operating System

Windows Variants

Professional Experience

Salesforce Admin/Developer

Altima Telecom Toronto June 2018 – Till Date

Key Deliverables:

Interacted with users to understand complex business requirements and documented the requirements.

Developed custom Business logic using Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.

Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Used Visualforce components like Page Block, Command Buttons, Action support, Action Function.

Developed Visualforce pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.

Worked on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce Support, communities and Chatter groups.

Experience in Lightning Components, Application and Events creation using Aura Framework, Aura-enabled controller and implemented controller logics.

Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.

Built reusable UI/UX components with the Lightning component framework.

Maintained users with Service Cloud to communicate with customers and partners.

Wrote SOQL and SOSL queries within custom controllers, extensions and triggers.

Used Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel

into Salesforce.com.

Worked with customers and the Apttus Product Management team to define client-specific pricing solutions. Integrating external applications with Salesforce using REST API.

Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.

Implemented the requirements on the Salesforce.com platform and Force.com IDE plug-in using Eclipse.

Worked with various Salesforce.com standard objects like Users, Contacts, Reports and

Dashboards.

Developed triggers to support complex business processes & built custom buttons to send emails on demand.

Create various roles, profiles and configured the permissions based on the organizational hierarchy requirements.

Created Page Layout to organize fields, custom links, related lists, and other components on record pages.

Fields and defined Field Dependencies for custom picklist fields.

Configured Salesforce.com security profiles and custom object supporting integration and quote-featured enhancement.

Performed data cleanup and Data migration to/from Salesforce.com.

Reviewed code, data fixes and QA documentation prepared by onsite developers.

Tools & Technologies: Salesforce.com, Salesforce Lightning, APEX, Classes, Triggers, Visualforce, SOSL, SOQL, Data Migration, Service Cloud, Custom Objects, Roles, Profiles, Dashboards, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE, HTML5, JavaScript, CSS, XML, Web Services, SOAP API, Rest API, UI, Eclipse, Oracle.

Salesforce Admin/Developer

Great-West Life Assurance Waterloo Sep 2016 – May 2018

Key Deliverables:

Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need.

Implemented security and sharing rules at object, field, and record level for different users at different levels of the organization. Also created various profiles and configured the permissions based on the organizational hierarchy.

Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.

Implemented picklists, dependent picklists, validation and formula fields to the custom objects.

Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to suit to the needs of the application.

Implemented the workflows and approvals for various functional requirements.

Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.

Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.

Designed & Deployed the Custom objects, Custom tabs, Validation Rules, Auto-Response Rules, Page layouts, to suit to the needs of the application

Developed detailed Data migration strategies and field mapping documents.

Enabled salesforce1 features to users to allow them to submit prices from different devices.

Worked with the Salesforce1 simulator to test the functionalities from mobile/tablet devices.

Worked extensively on Customized Objects for additional Fields, Page Layouts, Record Types, Custom Settings, and Validation Rules.

Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.

Used Workflows to govern data flow across various objects.

Created Hierarchical custom settings to maintain the commission percentages for brokers.

Created multiple sandboxes for project implementation and manage the deployments for different environments.

Training new end users and support the user-related queries on the salesforce.com application.

Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.

Tools & Technologies: Salesforce.com, APEX, Triggers, Salesforce Lightning, CPQ, Batch APEX, Visualforce, JavaScript, HTML, CSS, SOSL, SOQL, Dashboard, Data Loader, Custom Object, Email template and Windows, Eclipse IDE Plugin, Data Loader.

Salesforce Developer

Wells Fargo Montreal Oct 2014 – Sep 2016

Responsibilities:

Performed detailed analysis of functional and technical requirements designed & deployed the custom objects.

Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.

Conducted feasibility study, gap analysis and provided recommendations to implement

Salesforce CRM compared to Onyx, and Siebel CRM on Demand.

Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide the functionality to the Visualforce pages.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Created workflow rules and defined related tasks, email alerts, and field updates.

Implemented picklists, dependent picklists, lookups, master-detail relationships, validation

and formula fields to the custom objects.

Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on

Force.com Platform.

Worked with Salesforce API pull data from third-party systems

Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.

Used field level security along with page layouts to manage access to certain fields.

Introduce Salesforce Mobile for the corporate Blackberry and iPhone users in order to use

several tools on the go.

Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Created custom Dashboards for the manager’s home page and gave accessibility to dashboards

for authorized people.

Integrated Web Services for extracting the data from external systems to display in the pages of

Salesforce.com.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specification.

Tools & Technologies: Salesforce.com platform, Pages, Data Loader, Dashboards, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Soap UI, Windows XP.

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