Sales Manager

Ramy Edward Amin

Address: *** ** ******* **** **** 9 El Shaymaa St, Cairo, Egypt.

Telephone: +20-224****** Mobile: +20-122*******

E - Mail: ********@*****.***

LinkedIn: www.linkedin.com/in/ramy - edward - amin - 18574b37 Objective: Seeking a management position in sales, where I can enhance my career path, have new challenges and develop on my knowledge and experience. Experience Summary:

I have a total of 17+ years Sales work experience in Telecommunications sector. My experience includes Management (Retail Operations, Training, Area performance, P&L and Reporting) and Sales (Sales Techniques, Coaching and Sales Analysis). I worked at Orange Egypt (Previously mobinil) as Customer Center Representative and then promoted to Retail Sales Manager in 2006 managing A+ stores, over achieving on my sales target and KPIs and winning many awards for highest sales achievements from Samsung, HUAWEI, Sony, Xiaomi & Techno.

Work Experiences:

Kinetic- Apparel

General Manager (Apr. 2019 till Present)

Partner with the Store Manager and other members of the management team to achieve EBITDA, sales and margin goals.

Control Costs – assist with P&L, budget, inventory, production and Customer Service.

Team Work – bring employees together and motivate them to provide an excellent customer experience.

Ensure policies and procedures are upheld at all times.

Be proactive in reaching our Company goals in sales, service, appearance; while creating a positive, fun and productive working environment.

Drive Sales - identify local opportunities to increase sales and provide excellent Customer service to ensure repeat business.

Manager, Retail Sales - Orange Egypt (Jun. 2006 – Dec. 2017)

Achieving all KPIs for the customer center with over 100% and a tremendous achievement in 2014 which was 235% and 175% in 2015 and the customer center was nominated as the best shop all over Cairo.

Manage, develop, support and assess staff to provide high level of service and achieve their KPIs.

Increase customer satisfaction and loyalty achieving over 95% for the last 2 years.

Winning a lot of handsets sales contests held by Samsung, Xiaomi, Techno & HUAWEI in 2012, 2013 and the first rank all over Orange shops in 2014, 2015 and 2016.

Responsible for the performance of the nearby franchise shops and express shops giving them support in logistics and management.

I was certified trainer from Orange academy since 2014.

Held training sessions for the team members on technical issues (BSCX, WINCASH and Siebel), softs skills (body language, setting and managing priorities and turning angry to satisfied customer) and also business skills

(SALSA training a special designed training in sales & customer experience for orange, sales techniques and time management)

Coaching the team to introduce new plans to customers to meet sales targets.

Propose tools to achieve customer center quantitative and qualitative objectives.

Enhance customer experience though developing and smoothing the workflow inside the customer center

Participate in many projects to enhance the customer experience inside orange shops like inventing a new queuing system and its priorities.

Analyzing the sales figures to be always updated on the performance in order to be able to change the sales achievements plan if needed.

Coordinating with the other departments for the major complaints to ensure the satisfaction of the customer’s needs.

I was the interface with the HR department concerning the headcount of the region and assigning the job discerption for specific titles.

Organize with the HR department for a recruitment open days to hire junior staff for the retail.

Build team spirit and staff loyalty in the customer center. The Egyptian Company for mobile Services (mobinil) Deputy Shop Manager(Supervisor) (Jan. 2004 till May. 2006)

Support the team to achieve their target & to smooth their day to day work and duties.

Coaching the team on how to introduce new plans to customers to meet sales targets.

Validate equipment orders and control the stock level.

Handle customer center requests, stock and administrative work.

Revise the cash flow closure of the customer center. The Egyptian Company for mobile Services (mobinil) Senior Customer Center Representative (Aug. 2000 till Dec. 2003)

Best agent in 2002 & 2003 and the Best agent in 2004 in selling post-paid lines.

Winning many contest in sales.

Responsible for maintaining best positive image through professional handling.

Handling angry customers in a professional way and responsible for FIRST CLASS customers and corp. large accounts.

Make the daily briefing for the shift members.

Responsible for the stock management in the whole shop and closing 2003 and 2004 with ZERO variance.

Inventing new daily sheets to facilitate the routine work of the employees. General Manager – More & More Restaurant Egypt (Jul. 1999 - Apr. 2000)

Increase sales by introducing new menu items.

Responsible for the P&L and cash flow.

Supervise the introduction and application of any new product.

Responsible for the procurement of the restaurant (raw materials and supplies)

Monitor the inflow and outflow of the materials and supplies

Enhance customer experience & satisfaction inside the restaurant. Education

Preparatory and Secondary Education Certificate: Patriarchal Collage School (Frere)

"Language School" (1995)

B Sc. of Tourism & Hotel Management; Hotel Management Major- Helwan University. (1999).

Languages

Perfect spoken and written English and Arabic

Fair knowledge of French and German.

Computer Skills

Microsoft Office (Excel, Word and Power point).

Oracle Applications (Stock Control)

Personal Skills

Communication Skills (Handling A+ Customers and workforce).

Training Skills (on the job trainings & off the job trainings) worked as a co-trainer with the HR department.

Performing a lot of trainings to the staff (technical and soft skills).

Management/Team Work Skills (worked with a multi tasks teams & managing a big team 30+)

Ability to meet deadlines and detail oriented.

Additional Courses

Leadership Essentials. (By Orange Academy)

Train the Trainer. (By Orange Academy)

Creating and Maintaining a Positive Work Environment. (By LTC)

Motivating Human Behaviors. (By AB Associates)

PMDC (Performance Management Development & Coaching). (By Quest)

Dynamic Delegation and Great Feedback workouts. (By Wellness) Personal Information

Date of birth: April 8th, 1977

Nationality: Egyptian

Military Service: Exempted.

Marital Status: Married.

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