HARSHAL GUPTA

Add: ***-B, Suryadev Nagar, Indore, Madhya Pradesh, India Pincode : 452009

Mob. : +91-860**-*****, +91-966**-*****

Email: adeuy0@r.postjobfree.com

Objective:

To be an integral part of Industry through smart and hard work, enthusiasm, initiative and a learning attitude, working with the sole aim of guest satisfaction and achievement of organisational goals.

Academic Qualification:

●Completed B.Sc in Hospitality and Hotel Administration from Institute of Hotel Management Catering Technology and Applied Nutrition, Bhopal (Sponsored by Govt. of India, Ministry of Tourism).

●Passed Senior Secondary from Central Board for Secondary Education . (Education up to Class XII – CBSE) with 60%. Golden International School, Indore.

●Passed Higher Secondary from Central Board for Secondary Education with 5.4 CGPA. St. Mary Champion H.S School, Indore.

Work Experience:

*Worked with Jaypee Hotels and Resort (Jaypee Palace Hotel and Convention Centre, Agra) from 2nd July 2018 till 30th July 2019 as Guest Service Assistant in the Front Office Department.

*Worked with Sayaji Group of Hotels (Sayaji Hotel, Indore) from 16th December 2019 till 24th May 2020 as Sr. Guest Service Associate in Front Office Dept.

Key Responsibilities:

●To check arrival and departure of every day.

●To Check with the desk whether everything is ready for Arrivals and Departures and whether Proper blocking of the Rooms has been done on OPERA.

●To Welcome and assist guest on Arrival at Check-In desk and take care of their Comfortable Stay.

●To Take Express Check-in by getting pre-ready with Guest’s Preference and Traces.

●Meeting guest requests and politely handle complaints.

●Getting all the ID’s positively from each and every Guest on arrival.

●Updation of the Guest Registration Card (OPERA) and Maintaining the Triton (The Hospitality Solution) for any guest Request handling.

●In Case of International Guest making the C-Form.

●Making the Stay as memorable event by creating the WOW moment for the Guest.

●Using of the WINHMS (Hospitality Management Software) for the Indent purpose.

●Planning the Task in team for the Day.

● Taking Care of Cash and Proper Posting of Cash, Card and Other mode of Payments.

●Helping Guest with the Currency Exchange with the Correct Rate of the Particular Currency of the Day.

●Getting with the Guest for any Special Assistance.

●Getting in Touch with the Guest at the time of departure, with Express Check-out and taking the overall feedback of the Stay.

●Giving the memorable farewell to the guest with assurance to see guest soon.

●Working on a Software like:

1.OPERA (PMS)

2.TRITON ( Request and Complaint handling software)

3.WINHMS (Hospitality Management System)

4.IDS (PMS)

Training Experience:

Done Industrial Exposure Training of 17 weeks from Hyatt Regency, Ahmedabad in the following departments:

●Front Office

●Housekeeping

●Food Production

●Food and Beverage Service

Personal Details:

Name : Harshal Gupta

Date of Birth : 10th March, 1998

Languages known : English, Hindi.

Contact No. : +91-860**-*****

Sex : Male

Marital Status : Single

Declaration:

I hereby declare that the above information is true to the best of my knowledge and belief.

Place: Indore Harshal Gupta

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