Organizational Development Leader
Resume:
Kerri V. Mack, MSM
Ballwin, MO 63021
************@*****.*** e
https://www.linkedin.com/in/kerri-v-m-5077631aa/
STRATEGIST ARCHITECT THOUGHT LEADER RELATIONSHIP PARTNER COLLABORATOR INNOVATOR LEADER DEVELOPER Objective: Use human resources, leadership development and organizational development knowledge, skills and abilities to align business strategy to meet strategic organizational, culture and workforce stabilization goals. EDUCATION
PhD Organizational Development Studies – Major Leadership Capella University – Minneapolis, MN
Master Degree in Management
Fontbonne University – Clayton, MO
Bachelor Degree in Liberal Arts
Fontbonne University – Clayton, MO
PROFESSIONAL EXPERIENCE
Sr. Consultant, Learning and Organizational Development – BJC Healthcare, St. Louis, MO BILD – BJC Shared Services – 2019 to Present
Select Accomplishments:
Assess, design, develop and deploy a strategic approach to learning and organizational development by analyzing the gaps between current state and desired future state.
Identifies short/long term skill gaps and drives learning needs, recommends and implements solutions and evaluates learning through metrics and key performance indicators.
Design and develop solutions with measurement processes to effectively close clinical leader and support and technical role gaps, keeping in mind the need to create solutions that are applicable, measurable and sustainable system-wide.
Manage and prioritize multiple streams of consulting engagements and strategic/pilot projects at BJH, ensuring complete implementation of solutions that are successful, well-coordinated, and meet agreed upon timelines.
Strategically partner with key stakeholders, leaders and senior leaders (BJH and other service organizations) and co-workers (BILD) throughout the full consultation process to effectively ensure that solutions meet the business objectives and are measurable and sustainable.
Facilitate core curriculum (either new development or existing programs) following standardized facilitator materials to ensure effective and consistent delivery; update curriculum as needed to meet business, cultural and strategic organizational need.
Led fifteen-member front-line leadership development project team. Learning Management Strategist – Kerri Gwinn-Harris Consulting, St. Louis, MO Learning, Leadership Development & Organizational Development – Human Resources, 2017 to 2019 Select Accomplishments:
External learning and organizational development consultant responsibility for client organizations.
Conducted needs analysis of clients learning situation, expectations, resources, constraints, learning needs and learning gaps.
Led strategic development, design, implementation (ILT, eLearning, blended), evaluation of learning, leadership development and organizational development projects.
Strategically developed, planned and managed instructional design projects with internal and external teams.
Managed integration of content, such as product, process or system training.
Evaluated continuous improvement in learning programs.
Led seven learning associates.
Manager – Learning and Development – Esse Health, St. Louis, MO Leadership, Learning and Organizational Development – Human Resources, 2015 to 2017 Select Accomplishments:
Built and implemented Company-wide learning, leadership development and organizational development solutions aligned to business strategy and strategic goals across multiple levels by working side by side as an advisor with business partners and executive leadership.
Designed and delivered new organizational structure and influenced new role for high potential accelerated development program (i.e., Emerging Leaders – leads, supervisors, managers and directors) by identifying and diagnosing people management, organizational development and talent issues.
Assessed culture and developed clinical office location specific employment engagement action plans to ensure a positive, engaging, and supportive workplace.
Partnered with key Physician Office Leaders (POL) to build development plans and close Office Manager Succession readiness gaps.
Developed marketing and branding strategies to promote end-to-end learning management system project Esse Health EUniversity.
Led large scale learning events and cross-functional teams to provide a venue for continued education and advancement of the workforce, Emerging Leaders, high performers and high potentials.
Delivered high impact presentations and gained agreement and group consensus with stakeholders and key leadership.
Developed relationships with external partners to utilize as resources and subject matter experts with Emerging Leader high potentials.
Cumulative employee engagement initiatives increased key indicators, rewarding work, supervision and employee engagement to 75th percentile in two years on AMGA Survey.
Led fourteen-member cross-functional LMS project team. District Operations Trainer – The Walgreens Company, CO Earth City, MO Learning Development – Field Human Resources, 2013 to 2015 Select Accomplishments:
Multi-site (40 locations) district training subject matter expert with responsibility for pharmacy managers, store managers, pharmacy technicians, beauty advisors, and front-end customer service associates.
Supported District Operations Manager, District Pharmacy Manager and District Security Manager while managing, designing and developing innovative sales training programs and process improvements that increased customer engagement and ongoing Beauty business results.
Designed and delivered large scale 12-week intensive Beauty learning program garnering 3M sales/KPI increase in Region 20/East from last place in Company to #19.
Conducted on-going Kirkpatrick Level I (survey), Level II (pre-training assessment/post-training assessment), Level III (observations/interviews), Level IV (business results) and Level V (ROI) evaluations of training subject matter.
Led forty-five member sales project team.
KGHarris &Associates, LLC - Consulting, St. Louis, MO Learning & Organizational Development – Human Resources, 2001 to 2013
Select Accomplishments:
External learning and organizational development consultant responsibility for analysis, development, design, implementation, evaluation and facilitation for client organizations.
Instructional design, curriculum development and facilitation of developed content
Managed instructional design projects with internal and external teams.
Conducted post facilitation evaluations to measure effectiveness of learning programs, demonstrating value and ROI.
Led eight learning associates.
Corporate Compliance Trainer – Health Midwest Develop Group, Kansas City, MO Compliance, 2000 to 2001
Select Accomplishments:
Strategic responsibility for execution and implementation of system-wide Corporate compliance programming in line with Department of Health & Human Services – Office of the Inspector General federal laws and regulations.
Conducted needs analysis, development, design and facilitation (face to face/video/audio/train-the-trainer) for Office of Inspector General mandated in-house compliance courses and materials for 113,455 Missouri/Kansas facility and clinical office team members including: physician, executive, professional, management, paraprofessional, and team members.
Led thirteen-member cross functional training team. HIGHER EDUCATION EXPERIENCE
University Schools of Business – Adjunct Faculty Member, 2005 – 2019 University Schools of Business – Curriculum Developer – Subject Matter Expert, 2007 to 2019 LEARNING AND DEVELOPMENT MEETING PLATFORMS
Saba (Moderate)
Zoom (Moderate)
Angel Learning Platform (Proficient)
Blackboard Learning Platform (Proficient)
WebEx Meeting Platform (Expert)
Bridge/Canvas Instructure Learning Management System (Expert) PROFESSIONAL AND COMMUNITY ENGAGEMENT
Ordained Member of the Clergy
STL – OD NETWORK
Association of Training Development
Society of Human Resource Management
Alpha Kappa Alpha Sorority, Incorporated
Toastmasters Club – Corporate Organizer
Vatterott College North Park Campus – Curriculum Committee
Fontbonne University Alumni Board – Networking Committee Chair
Rasmussen College Teaching Learning Development (TLD) College
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