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Customer Care Contact Details

Location:
Doha, Qatar
Salary:
6000 - 8000
Posted:
July 26, 2020

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Resume:

CURRICULUM VITAE

Saima Abdul Karim Kurawle

Mobile: +974-******** Email: adeuur@r.postjobfree.com

Objective:

Having acquired MSc. in Biotechnology and a ‘Short term Training Programe on Microbial, Chemical and Instrumentation Analysis of Food and Water’, HACCP Internal Auditor and with a four years’ work exposure, I am looking for an opportunity to grow my career and use my experience to be a value adding person for my organization.

Work experience:

Date of Employment: (Feb-2019 till date)

Designation: Invigilator/Admin Assistant (Part Time/Freelance)

Organization: British Council Doha-Qatar

Main Accountabilities:

I am accountable for maintaining the integrity and reputation of the British Council and the various examination boards by ensuring that tests are delivered to prescribed standards for customer service, security and administration. I am accountable for promoting a positive image of the British Council by providing a high standard of customer care on the test day.

Programme/service support:

Follow all relevant standards & procedures, based on training and reference materials provided by the British Council Examinations Services and the relevant Exam Boards.

As an Admin coordinator - Coordinate logistics for test day. Administer Transportation and assembly of sound equipment for listening exams.

Contact venue provider for access arrangements and secure storage of confidential material.

Be familiar with the emergency procedures for the test day venue.

Request advance payment for administrative expenses, budget planning for logistics and venue setup.

Generate reports of expenses for logistics, transportation and venue.

As a Lead invigilator/Exam supervisor I have to plan the candidate’s journey and assign duties to invigilators, based on Pre-test and Post-test activities.

Invigilate examinations to the standard required by the British Council Examinations Service and the relevant Exams Boards.

Ensure that the Key time for examinations is met and the registration activities allow enough time to meet the start time.

Actively monitor candidates during tests to make sure that there is no violation of test conditions.

Support the supervisor to ensure that candidates have a positive and consistent test day experience and a positive image of the British Council.

Ensure all material is accounted for and handed over securely to the supervisor.

Complete and maintain accurate records of exam assignments. Complete all reports, logs and claims accurately as required by British Council Examinations Services.

Follow all relevant guidelines and policies in the areas of: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, and Anti-Fraud.

Report any incidents, emergencies or breaches of security to the appropriate test day supervisor.

Work as and/or with the test day supervisor to promote and ensure the wellbeing of candidates at all time. In case of emergencies, follow correct procedures.

Customer support:

Enable good customer flow by giving candidates clear direction and answering their enquiries.

Ensure that candidates follow the agreed exam procedures regarding the location and security of their belongings.

Conduct candidate entry, exit, identity checks and Test Day Photography procedures according to exam requirements.

Ensure special arrangements are provided as required.

Training and Development:

Attend all briefing and training sessions as requested by the British Council Examinations Services Centre.

Complete all mandatory training modules: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, Anti-Fraud, Identity Checks as required.

Date of Employment: ( 01-July-2014 to 24-Feb-2017)

Designation: Business Process Lead

Organization: Tata Consultancy Services - GlaxoSmithkline (TCS-Mahape)

•Perform the following Regulatory activities in OPAL:

•Assisting in CMC work- All the approval and Post approval Regulatory changes which are done to a product are reported to health authority in e-ctd format.

•Whenever there is any variation in the product, these are requested by the regulatory health authority bodies to be reflected in the Product, in order to fulfill this all necessary information are provided by their respective stakeholders and these information are collated in a single folder.

•These submissions are done with the help of Insight Manager. Sequence/assemblies section of the Insight manager contains all the documents in the e-ctd format

•Creation of assemblies, and/or any remediation associated with the same.

•Supporting the EVMPD Maintenance Process

•User Acceptance Testing and Validation

•Supporting archival of documentation

• Creating Applications

· New Applications; or

· Re-creating existing Applications under different Product Families

• Creating and updating Events

· Creating new Events on Applications;

· Updating Events as required; or

· Re-creating Events on other Applications

• Maintaining Product Detail Sets (PDS)

· Creating PDS’s (for new Applications)

· Updating PDS for existing Applications

•Creating and updating Registrations

•Performing internal QC activities

•Creating Task records

•Creating Sequences

•Attend trainings pertaining to product information management (OPAL).

•Quality check the CMC work that are updated in RIMS by the other associates every month and generate the quality score for the same.

Date of Employment: ( 01-May-2013 to 15 -June-2014)

Designation: Trainee Medical Lab Technician

Organization: Modern Laboratoray (Chiplun, Maharashtra)

•Organizes work by matching computer orders with specimen labeling; sorting specimens; checking labeling; logging specimens; arranging reports for delivery; keeping work surfaces clean and orderly.

•Maintains quality results by running standards and controls, verifying equipment function through routine equipment maintenance and advanced trouble shooting; calibrating equipment utilizing approved testing procedures; monitoring quality control measures and protocols.

•(toxicology) identifies the presence or quantity of drugs of abuse, therapeutic drugs, and toxic substances by operating toxicology instrumentation and performing manual methods for the performance of drug screens, blood alcohol levels, and carbon monoxide levels.

•(chemistry) provides test results for patient diagnosis and treatment by operating chemistry equipment; performing hand chemistries.

•(hematology) provides test results for patient diagnosis and treatment by operating hematology, urinalysis, and coagulation equipment; performing manual methods of differentials.

•(immunology) provides test results for patient diagnosis and treatment by operating equipment such as the gamma counter, spectrophotometer, densitometer, and through methods such as radioimmunoassay, enzyme immunossay, and serological testing.

•(microbiology) provides physician with information for treatment of patient infection by performing technical procedures for the identification or susceptibility of bacteria, parasites, fungi, and mycobacteria.

•Maintains patient confidence by keeping laboratory information confidential.

Academic Details:

Academic Background

Year of

Passing

% Obtained

M.Sc. in Biotechnology from Pillai’s college of Commerce and science, New panvel (Mumbai University)

April, 2013

59.60%

B.Sc. in Biotechnology, Mumbai University from K.J Somaiya college of Arts, Commerce & Science, Vidyavihar (Mumbai University)

March, 2011

54.25%

Higher Secondary Certificate Examination,

Maharashtra State Board from St, Mary’s Junior College, Vashi

Feb, 2008

60.00%

Secondary School Certificate Examination

Maharashtra State Board

March, 2006

78.13%

Academic Project:

The work on thesis at my PG level was on ‘Detection of RAD51 polymorphism as a risk indicator for development of breast cancer in normal Indian population’. The project was performed at MicroSat Biolab, vashi (Navi Mumbai).

The study of single nucleotide polymorphism (SNP) included the techniques of DNA extraction, PCR-RFLP analysis. The project was successfully completed and submitted to the institute, which has been approved by them.

Additional qualification:

•Have completed Short term Training Programe on Microbial, Chemical and Instrumentation Analysis of Food and Water’ from National Agriculture and Food Analysis and Research Institute.

•Have completed certified course in HACCP Internal Auditor from SGS India Pvt. Ltd.

Scientific skills and techniques:

•DNA extraction

•Gel electrophoresis

•UV-Vis Spectroscopy

•Atomic Absorption Spectroscopy (AAS)

•PCR

•Gel doc systems

•High Performance Liquid Chromatography (HPLC)

• Gas Chromatography (GC), etc.

Strengths:

Being a good listener and communicator is my biggest strength, also I believe in being target oriented and a good professional.

Achievements:

Received Certificate of Achievement for completing the Regulatory Affair Basic Training in October 2014

Received Certificate of Performance Recognition for Quality, Functional excellence, Drive for results on 11th Feb 2015.

Received Certificate of Performance Recognition for Functional Excellence on 08Dec 2015 and 08 Feb 2016.

Additional Information:

Computer skills: MS Office, Excel, PowerPoint.

Interests: Reading, social activities, listening to music, cooking.

Personal Details:

Full Name : Mrs. Saima Abdul Karim Kurawle

Qatar National ID : 289********

Husband's Name : Mufeed Ahmed Mahadik

Address : Flat-13, Building-5, Ezdan Village – 3, Mehaf Street, Wakra.

P.O. Box: 2992

Date of Birth : 17 March 1989

Contact Details : +974-********

Email : adeuur@r.postjobfree.com

Sex : Female

Marital Status : Married

Languages Known : English, Hindi, and Marathi.

Mother Tongue : Hindi

Nationality : Indian



Contact this candidate