Executive Customer Service
Resume:
Deepak Mendonca
Al Qusais Dubai-United Arab Emirates
@ *****************@*****.***
SUMMARY
* *****’ and 5 months experience in construction field as Procurement Executive 2 years’ and 3 months experience in ITO desk as Technical Support Associate KEY SKILLS
Procurement sourcing Strong negotiation skills
Material Management Purchase Order Process
ERP system Comparing prices
Relationship Building Liaising & Coordination
Judgment and Decision Making Time-management
PROFESSIONAL EXPERIENCES
Sobha LLC (2 years 6 months)
Nad Al Sheeba, Dubai
January 7
th
2018 to till date
Position Held: Procurement Executive
Duties and Responsibilities
Preparing purchase orders for all Civil and MEP related materials for construction sites
Preparing and maintaining purchasing records, reports, vendor details and price lists
Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems
Comparing prices, specifications, and delivery dates in order to determine the best bid among potential suppliers
Create and maintain monthly reports of orders, savings made using excel
Responding to customer and supplier inquiries about order status, changes, or cancellations.
Specify the characteristics of selected products, materials and services
Regularly contacting suppliers to follow up on delivery, quotations, clarification and negotiations.
Communicate regarding purchasing requests, purchase orders, and vendor issues
Follow up with site on receipt of materials, IGRN’s made and submission.
Tracking the status of requisitions, orders, approval status on daily basis.
Locating suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be ordered.
Maintaining good relationship with vendors.
Future World Electromechanical LLC (3 years 11 months) Al Qusais, Dubai
December 8
th
2013 to 17th
Dec 2017
Position Held: Procurement Officer
Duties and Responsibilities
Preparing purchase orders and send copies to suppliers and to departments originating requests.
Preparing and maintaining purchasing records, reports and price lists
Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems
Comparing prices, specifications, and delivery dates in order to determine the best bid among potential suppliers
Create, update, and maintain weekly order expediting reports using ms excel
Maintain purchasing files with all relevant documentation correspondence
Responding to customer and supplier inquiries about order status, changes, or cancellations.
Specify the characteristics of selected products, materials and services
Regularly contacting suppliers to renegotiate prices.
Communicate regarding purchasing requests, purchase orders, and vendor issues
Invoice receiving & collaborate with finance dept. for payment process
Tracking the status of requisitions, contracts, and orders.
Locating suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be ordered.
Maintaining good relationship with vendors.
MPHASIS an HP Company (2 years 3 months)
Mangalore, Karnataka
September 5
th
2011 to December 6
th
2013
Position Held: Senior Technical Support Associate
Duties & Responsibilities
Effectively manage large amounts of incoming calls
Listening and responding to customers’ needs and concerns
Handling and resolving customer complaints
Supporting various client applications.
Troubleshooting on Windows OS.
Configuring user accounts and client mailboxes in MS Outlook. EDUCATIONAL QUALIFICATION:
Bachelor of Business Management (B.B.M)
MAPS College, Mangalore University, Karnataka, India. Commerce (P.U.C.)
St. Raymond’s P.U. College, Karnataka Pre-University Board, India) S.S.L.C
St. Raymond’s High School, Karnataka State Board, India TECHNICAL SKILLS
ERP system (Xpedeon, Oracle, SAP)
MS Office, Excel, Access, Tally
Outlook proficient
Windows 2020 professional
PERSONAL INFORMATION
Date of Birth : 01-01-1991
Fathers Name : Stanly Mendonca
Sex : Male
Nationality : Indian
Marital Status : Married
Religion : Roman Catholic
License : Valid UAE Driving License
DECLARATION
I hereby declare that all statements made above are true, correct, and complete to the best of my knowledge and belief.
(DEEPAK JEEVAN MENDONCA)
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