Manager Customer Care
Resume:
Aamer Usman
Date of Birth:
UAE experience:
27April2009 – Present
Marital status:
Married
Visa status:
Transferable Residence visa
Contact No.
Nationality:
Pakistani
Email:
********@*******.***
aamerusman
Passport No.
AA 7017764
https://www.linkedin.com/in/aamer-usman-a2650215/
I hold a valid UAE Driving License.
PERSONAL PROFILE
With successful delivery of over 150 projects I am an enthusiastic and self-motivated manager that leads from the front. I can work under pressure and I am able to adopt a flexible approach to both work procedures and hours. I have worked in teams, supervised, reported to managers, engaged with clients. I understand the importance of policies and procedures. I always use my motivational and supportive skills to help my colleagues to get most out of them. I take ownership of the matters to increase organisational productivity; also by prioritizing the workload and working my way through the To Does' learn quickly, work diligently and conscientiously, and have an excellent eye for detail.
WORK EXPERIENCE
Key Projects
Here are some key projects that I delivered.
Project / Client / Consultant name:
Dubai Business Park -North & South Extension, Dubai Client: Dubai Properties, Consultant: Klint Consultant
Project / Client / Consultant name:
Dubai Metro Project-Rashidiya, Dubai Client: RTA-Roads and Transport Authority, Consultant: Atkins
Project / Client / Consultant name:
Wahda Retail Mall, Sector East 19, Abu Dhabi Client: Al Wahda Sports Cultural Club, Consultant: Khatib & Alami
Project / Client / Consultant name:
Al Fahidi Market, Bur Dubai Client: Dubai Municipality, Consultant: Gulf Engg. & Consultants
Project / Client / Consultant name:
Ossaimi Apartment & Beach Resorts Palm Jumeirah Consultant: Khatib & Alami Client: Al Osaimi Investments & Real Estate
Project / Client / Consultant name:
The Address - Shatii Al Qurum, Muscat, Oman Consultant: Saba Clancy
Project / Client / Consultant name:
Wafi Hotel Complex & Mall Expansion, Dubai Client: MMK Comm. Holdings LLC Consultant: Arkiteknik
Project / Client / Consultant name:
Mixed Use Development Al Fattan Down Town, Dubai Client: M/s. Al Fattan Properties Consultant:AE7 Consultants
Project / Client / Consultant name:
1B+G+3P+35 Residential Tower, Wadi Al Safa 3,Dubai Client: Sheikh Butti Maktoum Consultant: Archgroup
Project / Client / Consultant name:
Mohammed Bin Rashid Library Al Jaddaf, Dubai, Consultant: ACG - Architectural Consulting Group
Project / Client / Consultant name:
Dubai Creek Side – Harbour Views B+G+3P+37+UR+R, Dubai Client: M/s. EMAAR Properties Consultant: ATKINS
Project / Client / Consultant name:
Fujairah Business Centre Downtown, Fujairah Client: M/s. Al Taif Investment Consultant: Dewan Architects & Engineers
Project / Client / Consultant name:
Silicon Park - LG+UG+4 Multiuse, Silicon Oasis, Dubai Client: Dubai Silicon Authority Consultant: DAR
Project / Client / Consultant name:
Deira Waterfront Development, Dubai Client: Deira Waterfront Devt. LLC Consultant: DAR
Manager Drafting Department
ENGEPROT Engineering & Post Tensioning Services, Dubai, UAE. (April 2014– Present)
Responsibilities:
Responsible for 8 person team designing construction related drawings for key clients using AutoCAD software, some other responsibilities include:
Coordinating and communicating with other teams across the organisation including design and site engineers to help provide solutions. First point of contact for third party contractors, service providers and well as design clients.
Pre-stressed slab, General arrangements, Tendon layout, Reinforcement layout (Rebar), Shop drawings and Section elevation drawings.
Quantity survey; using different software to analyse, assess and calculate material forecasts (Post Tensioning) according to the requirements provided by the client.
Responsible for training and mentoring other team members, including recruiting and on-boarding new team members.
Reporting to General Manager.
Senior Draftsman
ENGEPROT Engineering & Post Tensioning Services, Dubai, UAE. (July 2012– April 2014)
Responsibilities:
Preparing AutoCAD design/ drawings.
Pre-stressed slab, General arrangements, Tendon layout, Reinforcement layout (Rebar), Shop drawings and Section elevation drawings.
Quantity survey; using different software to analyse, assess and calculate material forecasts (Post Tensioning) according to the requirements provided by the client.
Draftsman
ENGEPROT Engineering & Post Tensioning Services, Dubai, UAE. (April 2009 – July 2012)
Responsibilities:
Preparing AutoCAD design/ drawings.
Reinforcement layout (Rebar), Shop drawings and Section elevation drawings.
Customer Services Representative (Sales and Marketing)
World Wide Communications, Lahore, Pakistan (Aug 2007 –June 2008)
Dialling in and out bound call centre for selling different kinds of products in U.S.A.
Making follow up calls.
Logging calls, meeting daily and weekly calls and sales targets.
Answering product related customer queries.
Working in a team, motivating and helping other team members.
Setting targets and achieving them.
Office Manager
JST Instruments, Sialkot Cantt. Pakistan (Oct 2006 –Aug 2007)
Responsibilities:
Coordinating with more than 50 vendors on regular basis in order to meet the order deadlines.
Finding new customers abroad and providing customer care to existing customers.
Managing key client accounts as well as JST Instrument’s permanent staff.
Supervising the quality control department.
Coordinating with the shipping department.
EDUCATION & PROFESSIONAL QUALIFICATIONS
BA Degree
Bahauddin Zakariya University, Pakistan (2005 - 2007)
English, Journalism.
Diploma in AutoCAD
Dawn Institute of Computer Sciences, Pakistan (2006)
Diploma in English Language
National University of Modern Languages (August 2004 – December 2004)
Diploma included learning all aspects of the English language focusing on the spoken English.
Diploma in Land Surveying
Pakistan Mineral Development Corporation Survey Institute, Pakistan (1999 - 2000)
IT SKILLS:
Operating Systems: Windows 8.1/Windows10/ NT/ XP/ Vista/ 7
Software Packages: MS Word, MS Excel, MS PowerPoint, AutoCAD
Other: Interest in web design, computer hardware and computer assembly.
PROFESSIONAL SKILLS:
I am a quick learner, can adapt to the changing environments and work well, Through my education and work experience I have developed excellent communication skills as well as;
Planning, scheduling, supervision, management of staff, training and coaching.
Creating a positive working relationship, listening and co-operating with the team members.
Ability to lead groups, evaluating, problem solving and contributing to the team.
REFERENCES:
References can be provided upon request.
Contact this candidate