Sales Customer Service

WAYNE S. IRVIN

** ********* ***

Lompoc, CA *3436

Cellular: 818-***-****

EMAIL: ********@*****.***

Summary of Qualifications:

Highly effective in promoting a positive, productive environment. Reputation for excellence

And high quality service to clients. Good eye for detail; well organized, skilled in setting

Priorities. Resourceful and self-confident;

Can get the job done, and do it well. Remain calm

And work under demanding conditions. Equally effective working independently and in

Cooperation with others. Effective working alone and as a cooperative team leader. Keen

Perception for extracting important data. Highly motivated to achieve goals. Successful in

Mastering new skills through hands-on

Experience. Skilled and thorough in analyzing

Problem situations and finding the creative solution. Sharp, quick learner; willing to get

Involved. Strength in analyzing, researching, organizing, and problem solving. Computer

Literate in MS Words, Excel, Access and PowerPoint, MIGO PRO, and SAP

Education:

Pacific High School, NY

Experience:

MEGGITT Engine Systems 2017 – Present

Senior Customer Account Specialist

• Prepare & created comprehensive reports for Rolls-Royce, Collins Aerospace, Honeywell, Air France, American Airlines, Embraer, Gulfstream, Delta, Boeing, Boeing Mcdonnel Douglas, Pratt & Whitney, SAAB, Allegiant, AAR, ATC, Dassult Falcon Jet, GE, Lockheed Martin, Lufthansa Technik, MTU Berlin, MTU Zhuhai, Northrop Grumman, Republic Airways, SRT Technics Switzerland

• Act as the voice of the customer and liaise with teammates in all departments (i.e. Receiving, Shipping, Production, Quality, Finance, Marking) to meet customer goals and expectations.

• Ensure that all customer repair and sales quotes are prepared and issued in a timely manner.

• Ensure all invoicing; pro-forma invoicing and posting of invoices is done in a timely and effective manner.

• Prepare daily works schedules for each work cell in line to meet customer requirements and in line with site financial targets and objectives.

• Maintain 100% On Time Delivery for MEGGITT key customers, Collins Aerospace, Lockheed, Pratt & Whitney, GE.

• Host daily & weekly conference calls, with Rolls Royce, American Airlines, GE, Collins Aerospace, Honeywell, Lockheed, Pratt & Whitney, Air France, Embraer, Sprit Airlines, Republic, SRT, SAAB, ATC, Northrop Grumman, Allegiant, Gulfstream, Boeing

• Ensured that work orders statuses are changed, in line with customer repairs orders/spares availability and work schedules.

• Represent the sites as Trade Compliance Officer in line with company policies and procedures.

• Work with customers on Boeing PSAA claims, reviewing all raw data, cross referring, imputing all data into excel worksheet to come up with the accurate amount to credit back to the customer.

Hawker Pacific Aerospace 2015-2017

Customer Service Representative

Establish customer support strategy goals and objectives, gain and maintain extensive

Customer insight, initiate all communication and customer site visits.

•Responsible for the successful development, implementation and maintenance of plans

Supporting overhaul and repair programs with superior results in customer satisfaction,

Internally and externally

•Ensure contract margin targets are met: review margin sheets with invoicing for each

Billing event, ensuring maximum revenue and profitability as allowed per contractual

Pricing.

•Work in concert with other members of the LHT group to maximize subcontracting

Activities to the fullest satisfaction of the client.

•Assist in reporting monthly sales and turnaround time

(TAT) to Senior Management,

Assist Sales in maximizing revenue potential for all accounts.

•Prepare comprehensive reports for Air Canada, Coast Guard, Gulfstream, Jetblue,

Lufthansa Technik, Qantas, United Airlines, and Envoy.

•Key liaison to major commercial customers, Hawker (HPA), and Lufthansa Technik (LHT).

Do all the quoting for L jobs (Landing Gears) and F jobs (Piece Parts) for Federal Express.

Also do the quoting for Coast Guard, Lufthansa Technik, Express Jet, and Envoy.

• Participate in contract reviews meeting, provide customers with job pricing for landing

Gears. Subcomponents, Written Quotes, accurate status report and resolution of any

Customer issues/problem.

•Preform daily administrative functions updating the company database system, and

Assuring proactive communication with the Landing gear Support Department.

•Provide immediate assistance and response to customer Aircraft on Ground (AOG)

Requirements, working with production control to satisfy customer urgent needs.

•Work with Customer Support Director to insure the director is apprised and informed of

Important issues.

Arcade Marketing Inc. 2007-2013

Marketing / Sales Assistant

• Active communication with clients, develop & maintain a professional relationship.

• Act as liaison with customer service, purchasing, operations, planning, and QC.

• Track and enter all new submissions for L’Oreal, Estee Lauder, Elizabeth Arden, Chanel,

Coty Prestige, Bond No 9, Falic, Kenzo, Lancôme, and Give Back Brand. Update comments

for the President of Evaluation.

• Assist with processing invoices and collaborate with finance department.

• Perform special projects as required; maintain customer, product, pricing & quotation

files.

• Monitor and update project statuses via spreadsheet to track stability start dates, base

information, use level, alarming results, norms replacements.

• Provided sales vs. Projection results by preparing and forwarding sales tracking report

for the SVP Sales and Operations Services.

• Provided administered assistants on deals ranging from 25,000 to 3 million dollar. From

being the point of contact when the sales rep was unavailable, making sure the size was

correct and coloring before we go to production. Worked closely with the VP of Fragrance

Evaluator, making sure all of his comments about the Fragrance being too fruity, too sweet,

to patchouli, etc., was correctly imputed into an excel spreadsheet I created. Worked with

the Art director, to make up comps for the clients.

• Provided administrative services to the seven plus Sales reps, from travel arrangements,

Calendar Management, and meeting coordination.

• Covered for the receptionist, while she was on vacation or out for lunch. Great clients,

schedule Car arrangements, Catering Services, Flight arrangements, and create UPS and

FedEx packages going domestic and international.

Exclusive Barbershop 2000 2006

Owner / Operator

• Manages business operations, directs personal services functions of a barber.

• Manage and supervised 3 barbers and two women hair stylist.

• Confers with employees for making sure quality services for patrons like haircuts, facials,

and shaves.

• Make appointments; assign patrons to barbers or stylist to maintain uniform employee’s

schedules.

• Adjusts customers complaints, promotes new business by expressing personal interest in

efficient services for patrons.

• Directs sanitary of shop in compliance with health regulation require cleanliness,

neatness and also courtesy of employees.

• Negotiates leases as well as order equipment supplies.

• Keep account of all receipts as well as the makeup of payroll.

• Supervise on the job training of apprenticeship.

Morgan Stanley 1998-1999

Office Assistant (temp)

•Provide excellent telephone coverage including ability to manage priorities; handle urgent

calls with professionalism and good judgment

• Maintain files such as correspondence files, document files and office files

• Handle mail including presorting

and prioritizing mail and responding to immediate and

urgent requests.

• Creating seminar information packages for VP.

• Maintains supplies by checking stock to determine inventory levels; anticipating

requirements; placing and expediting orders; verifying receipt; stocking items; delivering

supplies to workstations.

• Responsible for additional miscellaneous administrative activities including, but not

limited to preparation of copies; supply management; sending/receiving faxes; maintaining

orderly, fully functioning

work area for executives and their staff.

Headway Incorporation 1997-1998

Mailroom/ Messenger (temp)

• Handling and sorting all incoming and outgoing mail throughout

the office.

• Delivering all urgent mail in a timely manner.

• Contacting manager through phone to insure office operation.

• Walk, or use public conveyances in order to reach destinations to deliver messages or

materials.

• Unload and sort items collected along delivery routes

• Receive messages or materials to be delivered, and information on recipients, such as

names, addresses, telephone numbers, and delivery instructions, communicated via

telephone, two way

radio, or in person.

• Record information, such as items received and delivered and recipients' responses to

messages

• Deliver messages and items, such as newspapers, documents, and packages, between

establishment departments, and to other establishments and private homes.

LinkedIn Profile: http://www.linkedin.com/pub/wayneirvin/

3a/3a0/5a6

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