Customer Service Food

Oct **** - Oct

****

Feb **** - Sep

****

Sandra Nasaazi

Dubai - United Arab Emirates

+971********* *************@*****.***

OBJECTIVE

Outgoing waitress offering extensive knowledge of hospitality etiquette. Food preparation, and superior customer service. Organised, independent professional offering 5 years experience in the food service industry. Detail orientated with strong time management skills and ability to learn new tasks quickly.

EXPERIENCE

LAICO LAKE VICTORIA HOTEL, Entebbe - Uganda

HEAD WAITRESS

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Managed closing duties. Including restocking items and reconciliation of the cash drawer. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests expectations.

Demonstrated awareness liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.

Inquired about guest satisfaction, anticipated needs and happily fulfilled requests. Trained and mentored new wait and host staff

Worked closely with management to improve front-of-house morale. CAFE JAVAS RESTAURANT, Kampala - Uganda

Customer service (Hostess)

Greeting guests as they enter and putting them on a waiting list as necessary. Providing guests with menu and answering any initial questions. Seating guests at tables or waiting area.

Responding to complaints and helping to resolve them. Answering phone calls, taking reservations and answering questions. A knowledge of the menu.

Helping out with other positions in the restaurant as needed. Providing great customer service.

EDUCATION

THE HOTEL AND TOURISM TRAINING INSTITUTE, Jinja-Uganda Sept 2010 - Aug 2013

Hotel management

LONDON COLLEGE OF ST LAWRENCE, Wakiso - Uganda

Feb 2008 - Dec 2009

Uganda Advanced Certificate Of education

SKILLS

Good verbal and written communication. Sound knowledge in Microsoft office application. Creative problem slover. Persuasion, negotiation and objection handling skills. Ability to multitask in fast passed environment with limited pressure. Excellent telecommution etiquettes. Food ingredients expert. Highly responsible and reliable. ACHIEVEMENTS & AWARDS

Overall best employee of the year 2018 Laico lake Victoria hotel. Outstanding employee, 1st quarter of the year 2016. Cafe javas restaurant, Kampala - Uganda. LANGUAGE

English - Fluent Swahili - Good Luganda - Fluent

INTERESTS

Swimming. Watching movies. Traveling and adventure. Playing and listening to music.

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