Customer Care Assistant

CURRICULUM VITAE

LOKESHA M

Address:

Bannur House, Near

R.T.ORoad,Near,Janatha Colony Bannur Post, Puttur

T.Q, Dakshina Kannada

Karnataka State,

India.574203

Emai: **********@*****.***

Contact No: 819-***-****

CAREER OBJECTIVE

To work in an environment, which constantly gives me an opportunity to prove my skills, uses my potential to the fullest and would be equally profited from my work in the field of fashion technology with dedication, proactive approach, positive attitude & amp; passion towards work to utilize my abilities in best possible way for fulfillment of personal and organizational short and long term goals.

EDUCATIONAL QUALIFICATION

QUALIFICATION

NAME OF THE INSTITUTE

YEAR OF PASSING

BACHELORS DEGREE

B.B.M

GOVT FIRST GRADE COLLEGE PUTTUR

OCT-2014

P.U.C

GOVT P.U COLLEGE KUMBRA PUTTUR

MAY-2011

SSLC

PANCHALINGESHWARA HIGH SCHOOL ISHWARAMANGALA

MARCH-2009

COMPUTER COURSE :-

6 Month PGDCA COURSE AND TALLY Completed at Easha Computer Education trust Puttur.

WORK EXPERIENCE

Logicash Solutions Pvt Ltd. Mangalore (March 2019to March 2020) 1Year

Designation: ATM Service Assistant

Responsibility:

Everyday Checking mail and message

Escalation handling

Auditing and Team management

As per the indent to withdrawal cash at bank currency chest

Cash tally with system count and physical cash

Daily report updating and close the day reports

Shoppers Stop Pvt Ltd. The Forum Mall Mangalore: (Oct-2015 to March-2019) 3Year 5 Month

Designation: Customer Care Associate (Oct-2015 to Dec-2017) and Promoted to Cashier (Jan-2018 to March-2019)

Responsibility:

Cashier Responsibility

Wishing the customer and take product process to scanning after check products.

Asking to require carry bag and any add on product.

Mode of payment cash or card asked to customer.

Then take the bill afterafter all products will give back to customers then back to wish thank you and visit again.

Customer care associate Responsibility

Identify and assess customers’ needs to achieves satisfaction

Converting the customer to buy higher value product and achieving target

Resolve customer complaints quickly and effectively

Forward upselling and cross-selling opportunities to the sales

Gain solid knowledge of competitors.

specialized service to customer

Assisting customers with a Proper information about the offers

Rashtriya Swasthya Bima Yojana, CONTRACT BASE 6’MONTH

(Nov2014 to April2015)

Designation: Data Entry Enroller

Responsibility:

Inserting information about the customers and accounts data from the source to the spreadsheets or a computerized database. Whatever task which a data entry performs has to be within a time limit.

Compiling and verifying the information for its accuracy to prepare the data before entering it into the computer.

Should be able to prepare and maintain all the reports and provide them whenever necessary and at the same time perform backup operations.

Must always comply with data integrity and the security policies of the company which you are working for.

PERSONAL DETIALS

Name : Lokesha M

Father Name : Janardana Acharya

Mother Name : Pushpa

Date of Birth : 20.03.1993

Sex : Male

Religion : Hindu

Marital Status : Single

Nationality : Indian

Languages Known : English, Hindi, Kannada and Malayalam

Declaration:

I hereby declare that all the above information in true, correct and complete to the best of my knowledge and belief.

Place: Mangalore Yours faithfully

Date: (Lokesha M )

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