Office Assistant Customer Service

ROWENA VILLANUEVA TERROBIAS

Flat #* Bldg #* Bur Dubai, Dubai UAE

Phone: 056*******

Email: *****.*********@*****.***

CAREER OBJECTIVE

To obtain a challenging position in an organization that will provide an opportunity for me to apply my skills and to broaden my knowledge and experience in the field that fits my qualifications. QUALIFICATIONS

Projects a positive image of the company.

Can handle professionally and courteously all levels of VIP people like Sheikha, Ministers, President or CEO of a company and normal staffs as well.

Proven record of Loyalty, honesty, dependability and innovation with increasing responsibility.

Has progressive experience in the field of Customer Service

Can be flexible with other type of job or responsibilities like admin work, reception, etc.

Can work with less supervision and work well with diverse groups of people.

A hard-working person, easy to learn, eager to take challenges, and Positive outlook in life.

Team player with strong leadership skills and can work well with a diverse group of people.

Computer Literate in MS office

EXPERIENCE

ABELA & CO. Dubai UAE (2007 -Present)

Office Assistant cum Office girl

Locations:

MERAAS Holding - April 16, 2017 – Present

Dubai Culture and Arts Authority - February 20, 2016 – April 13, 2017 Dubai International Capital - August 21,2009 - February 19, 2016 Dubai Capital Group - November 20, 2007- August 20,2009 JOB DESCRIPTION

Served guest and work with other staff in friendly/ courteous/ helpful/ professional manner.

Provided superior guest service, friendliness, and pantry cleanliness using the pantries proven system and routines.

Responsible in maintaining pantry cleanliness based on client’s standards and requirements.

Maintained filing systems.

Performed administrative duties like faxing, filing, managing incoming and Out-going mail.

Handle delivery queries.

Answered, screened and routed all incoming calls.

Fully aware and knowledgeable of all products serve in the Pantry.

Perform multi task like serving beverages and others.

Organized catering for meetings

To perform other duties that management may from time to time reasonably require.

To arrange the meeting room according to the requirement of The Office.

Preparing and updating Handbook for Pantry guidelines with Floorplan CHOWKING RESTAURANT, Philippines

Head Cashier/Service Crew (October 2004- August 2007) GREENWICH PIZZA FOOD CORPORATION, Philippines

Cashier/Service Crew (September 2001- February 2003) JOB DESCRIPTION

Handles training for new staff

Prepares daily cash sales report

Overall in charge of recommending highly recruited staff team members

Assess training needs of the manpower manager

Participates in all marketing activities within the area.

Helps in filing reports

Handles Cashiering Fund

Provide good customer service.

EDUCATION

High School Graduates

College Degree in HRM (undergraduate)

SEMINARS ATTENDED

Elementary Food Hygiene - February 2008

Abela & Co.LLC

Sharjah, United Arab Emirates

Serve To Win - February 2008

Abela & Co.LLC

Sharjah, United Arab Emirates

PERSONAL INFORMATION

Date of Birth : 1983/March/13

Visa Status : Residence Visa

Nationality : Filipino

Civil Status : Single

Interests : Videography, Photography, Music, Movies Skills : Basic Microsoft Office programs / Basic Barista skills / Video Editing / Photo Editing REFERENCES

Ms. Hamda Shojaee

Administrator

Binghatti Holding

Telephone No: 050*******/ 043334440

Ms.Rochelle Del Mundo

Import Customer Service

Mediterranean Shipping Company UAE LLC.

Telephone No: 043025570/ 050*******

Mr Emeritus Fermin

Senior Manager

Technical Systems

Security, Safety & Services

MERAAS Holding

Telephone No: 056******* / 045114669

Contact this candidate