Customer Service Front Office Cashier

GELYN YAHOT

Email: ******@*****.***

Contact no.: +971*********

PROFESSIONAL PROFILE

Experienced in customer service for seven years. Independent worker with high energy and great communication skills. Reliable and friendly professional able to work with less supervision and collaborate in team environments.

SKILLS

Excellent communication skills

Customer service-oriented

Cash handling expertise

MS Office proficiency

WORK EXPERIENCE

02/2018 to 02/2020 Team Member/ Guest Expert

AMERICANA (Hardees)

Abu Dhabi, United Arab Emirates

Greets customers in every opportunity

Helped the team achieved its given target sales by cross-selling or upselling products and introducing new ones

Handle cash or credit transactions with customers

Worked in different stations when needed to provide optimal coverage and meet production goals.

Pleasantly deals with customers to ensure satisfaction

Kept work areas clean, organized and safe to promote efficiency and team safety.

01/2014 to 09/2016 Accounting Assistant

LE D’INZIO CAFÉ & RESTAURANT

Manama, Kingdom of Bahrain

Organized budget documentation and tracked expenses to maintain tight controls.

Managed accounts payable (bill payments, salaries, petty cash etc.) and receivable through cash/ cheque/ voucher in timely manner.

Receives and checks daily income and reports

Calculating and checking to make sure payments, amounts and records are accurate.

Establish and maintain fiscal files and records to document transactions

12/2011 to 12/2013 Front Office Officer/ Night Auditor

HANI ROYAL HOTEL/ HANI SUITES & SPA

Manama, Kingdom of Bahrain

Do check-in & check-out accordingly

Supervised front desk operations to ensure that all guest received

superior customer service from hotel employees.

Handled all duties and task for the night manager and concierge when those individuals are unavailable.

Oversaw night auditing duties, including verification of daily room

occupancy and hotel revenue.

Resolves customers complaints, guide them and provide relevant

information.

06/2010 to 12/2010 Management Trainee

BACHMANN JAPANESE RESTAURANT PTE LTD – Singapore

EDUCATION

2007 – 2011 EASTERN VISAYAS STATE UNIVERSITY

BACHELOR OF SCIENCE IN HOTEL & RESTAURANT TECHNOLOGY

Ormoc City, Leyte

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