IT Support Analyst IT

Kerrigan Taiga

Loveland, CO *****

Authorized to work in the US for any employer

Work Experience

IT Support Analyst IT Client Services

Insight Global - July 2018 to March 2020

• Interprets problems and provides Tier 2 technical support for IT systems, client hardware, and software.

• Provides queue management, service request assignment, and level loading activities for problem management system.

• Provides support for local, networked, and multi-function printing devices.

• Configures, installs, and maintains client hardware and software

• Installs and maintains client security software and settings

• Provides account management such as password reset, account creation, account unlocks, token distribution, etc.

Tech Support Tier I

Rise Broadband - Loveland, CO

February 2018 to May 2018

• Troubleshoot clients issue over the phone using problem solving and creative thinking. Remote-in and diagnose company equipment while documenting results. Customer Service Representative

Front Range Community College - Fort Collins, CO

June 2016 to October 2016

• Greet and assist students by educating and informing of what services are available at FRCC and how they can strengthen the student’s educational goals.

• Determine nature of visit and direct student to appropriate area, escorting them to room/location destination if necessary; provide map.

• General clerical work and operation of associated equipment to include but not be limited to filing, sorting, routing, scanning, faxing, copying, laminating, creating word processing documents, and Excel spreadsheets.

• Establish, organize and maintain recordkeeping and filing systems.

• Data entry.

• Archiving.

• Answer and route telephone calls.

• Maintain security and confidentiality of documentation Computer Science Tutor

Front Range Community College - Fort Collins, CO

August 2014 to May 2016

• Assist student with computer science studies

• Teach alongside the teacher for all major computer science subjects Hewlett-Packard NOC Linux Support

Kforce Inc - Fort Collins, CO

July 2015 to December 2015

• Diagnosed system software problems using advanced root-cause analysis.

• Completed remote repairs on company-wide servers

• Monitored system logs for company-wide servers to maximize uptime.

• Monitored trouble ticket queues.

IT Help Desk Technician

Center Partners - Fort Collins, CO

October 2010 to August 2013

• Identified and solved technical issues with a variety of diagnostic tools.

• Provided base level IT support to non-technical personnel within the business.

• Resolved problems with malfunctioning products.

• Created cases and claims for damaged, lost or displaced packages.

• Demonstrated professionalism and courtesy with customers at all times. Independent Contractor

October 2013 to July 2018

• Repair Commercial Printers

• Re-image/Repair Laptops and Desktops

• Upgrading Hardware and Software Equipment

• Hardware and Software Configurations

• Programming and Software Design

• Repairing Mobile Devices

• Software Troubleshooting

• On-call Repairs

• Database Management

Education

Bachelor of Computer Science Colorado State University 2017 Links

https://github.com/Kavex

https://www.linkedin.com/in/kerrigantaiga

Certifications/Licenses

MTA: Windows Operating System Fundamentals June 2015 to Present

• Excellent problem-solving abilities and quick learner

• Proficient at IT tools like Active Directory, SCCM, Endpoint Security, Windows Policies

• Certificate in Computer Operations

• Exceptional communication skills

• Skilled in Networking

• Strong client relations

• Customer service expert

• Website and portal monitoring

Additional Information

Skills

Windows, Linux, Networking, Active Directory, Endpoint Security, Windows Policies, Remote Admin, Hardware, Software Packages, Printers, VoIP, Programming, 3D Printing, SCCM, ServiceDesk Plus, Sharepoint, Microsoft Office

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