Customer Service Air Force

SIMON CLOWES

*********@*****.***

Vancouver, WA *8665

SUMMARY

Motivated Customer Service Professional focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention with diligent attention to individual needs.

SKILLS

Call center experience

Troubleshooting and diagnostics

Hardware/Software/Network Design

Escalation Handling

Analytical

Excellent communication skills

Team management

Customer service excellence

Client engagement

Problem resolution

Co-ordinated Volunteer Communication Specialistist

Instructed in Maritime Communications

Implemented radio Communication Systems

Communications Officer for several Emergency Services.

Repair Computers and networks on South Pacific Islands after Tropical Storms

EXPERIENCE

Senior Customer Support Technician / Core Health & Fitness - Vancouver, WA 03/2016 - 07/2020

Trained internal staff members on troubleshooting and diagnosis to better support our customers, and processes and procedures to facilitate consistent and seamless company operations.

Boosted productivity by maintaining strong call control and quickly working through all avenues available to properly address diverse problems.

Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

Evaluated customer account information to assess current issues and determine potential solutions.

Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.

Customer Relationship Specialist / Convergys Call Center - Portland, OR 08/2014 - 08/2015

Provided outstanding customer support for issues involving Quickbooks software

Provided support via both inbound and outbound calls

Handled service and escalated calls in an efficient and timely manner

Customer Relationship Monitoring / Alarm Central Station - Beaverton, OR 09/2013 - 07/2014

Coordinated first responder services and provided peace of mind for customers with Fire, Security and Environmental emergencies

Customer Service Representative / Comcast Communications Call Center - Beaverton, OR 01/2007 - 06/2013

Assisted subscribers in maximizing the value of their cable TV services; resolved issues

Mentored new employees to develop their problem-solving skills

Authored a ‘Troubleshooting' training manual

Lead Support Customer Service / Chaves Consulting - Baker City, OR 04/2005 - 10/2006

Responsible for training new Help Desk staff in processes and procedures

Maintained the company's internal computer networks

Helped various Oregon counties transition to new software, and provided ongoing support

Customer Service and Technical Support / Geiser Grand Hotel - Baker City, OR 03/2002 - 04/2005

Developed customer service skills by assisting as server and bartender as needed

Provided technical support for ‘point of sale' system and the entire hotel's technical equipment

Integrated two Wifi networks and three Ethernet networks for guests, staff and owners

Veteran / Australian RAAF

Electronics instructor

EDUCATION AND TRAINING

Armidale - NSW Australia

Small Business Management

Newcastle - NSW Australia

Emergency Management

Newcastle - NSW Australia

Two-Way Radio Principles

Newcastle - NSW Australia

COBOL Computer Programming

RAAF - Melbourne Vic Australia

Radio Trades

Australian Air Force Electronics Military Service

LinkedIn;

https://www.linkedin.com/in/simon-clowes-36550311

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