IT Manager

Antony Samuel

Address: Heliopolis eMail: ******.******@*****.***

Cairo 11341, Egypt. Mobile: +20-12-239*-****

LINKEDIN: http://eg.linkedin.com/in/tonysam

PERSONAL INFORMATION

Nationality: Egyptian Place of Birth: Cairo

Date of Birth: January 28, 1975 Marital Status: Married

SUMMARY

Experienced IT Management with progressive career record spanning over long course of years, managing several project rollouts of enterprise applications and implementations of infrastructure systems.

Strong communication and management skills, capable of developing solutions that are securely supported by IT functions, able to translate technology into business language and vice versa with ability to communicate at different business levels.

Significant Technical exposure backed up by international accreditations including whole process of digital transformation starting by strategic discussion on Infrastructure, sensitive data security and integrity going through project plan and resource allocation ending by handling highly sophisticated corporate applications.

In-depth knowledge of the challenges and opportunities presented in delivering services within a global environment with the ability to understand complex technical multitier support that arises and drive incident management teams to resolve / mitigate service outages and performance issues.

PERFOSSIONAL EXPRIENCE

Apache Corporation – Egypt Branch

MAY. 2019 – PRESENT

End User Computing & Enterprise Applications Supervisor Cairo, Egypt

Ensure IT and business strategies are aligned and create a roadmap of service options for high added value solutions.

Regularly report to the business on ITSM performance on monthly basis through the use of Key Performance Indicators and service metrics to either regional and headquarters.

Focal point of contact and integrator for service operations and planned activities at region.

Build the financial budget item list of the IT Service Operations team and report IT projected needs to finance and business departments.

Update IT related business continuity planning and ensuring proper disaster recovery positions.

Conduct technical interviews for IT job candidates and provide skill level review and recommendations.

Lead discussions with individuals or frequent forum of end users (ITea & Cookies Sessions) on service improvement and development needs.

Accountable for the leadership and effective day to day operation of IT Servicedesk to the business.

Co-ordinate and drive various improvement initiatives to ensure that improved ways of working are adopted and executed in both IT and Suppliers organizations.

Coordinating the activities of IT resolver groups during root cause analysis and the associated reporting to the senior management.

Execution of all major incident management across IT and overseeing problem tracking and coordination, ensuring the actions of IT groups and suppliers are adhering to Standards.

Binding exception triggers from capacity management and security management monitoring tools, into incident management using ITIL-based Service-now.

Build asset management processes workflow with stockroom based hardware movements.

Apache Corporation – Khalda Petroleum Company (JV)

JAN. 2015 - APR. 2019

ICT Deputy General Manager Cairo, Egypt

Responsible for ensuring that the Apache Egypt’s and Khalda Petroleum Company’s Information & Communications Technology (ICT) requirements are identified and appropriate systems and controls are in place to meet the Business requirements and to function at an optimal level.

Responsible for project management and supervision activities for IT Projects.

Responsible for IT budget preparation, monitoring and Control.

Lead, Manage and support the selection and implementation of the Enterprise Resource Planning (ERP) in Oracle system.

Plan, organize, direct, control and evaluate the operations of information systems.

Present and implement technological alternatives to streamline functions and improve productivity.

Meet with Division General Managers to discuss requirements, propose solutions, specifications, costs and timelines, provide customer service, troubleshooting and follow-up.

Develop and implement policies and procedures for electronic data processing and computer systems operations and development.

Plan and maintain of overall control and budget preparation for IT activities.

Obtain competitive prices from suppliers to ensure cost effective procurement.

Retain and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems.

Ensure compliance with software licensing requirements.

Review information systems related specifications, documents and drawings submitted by the contracted vendors. Planning upgrades of hardware and software systems.

Maintain data security policies and storage procedures.

Develop IT policies, procedures, methods, and standards.

Apache Corporation – Egypt Branch

APR. 2002 – DEC. 2014

IT CS Supervisor JUL. 2012 - DEC. 2014

IT Team Leader JUL. 2008 - JUN. 2012

Senior Network/System Administrator APR. 2002 -JUN. 2008

Responsible for Hardware and software tenders including vendors/price choice for Servers, PCs, accessories and supplies besides LAN/WAN design and implementations.

Administering our branch of the corporate network including LAN and WAN (leased lines and satellite) connections from Intranet and Extranet (VPN connections) prospective, containing:

Different operating systems: Sun Solaris, Redhat Linux, IBM OS/400, windows 2003/2008 servers, windows 7 and 8 PC platforms.

Network devices mainly Cisco products (2900, 3500, 4900 and 4500 series switches, 1800, 1900, 3600 and 3900) Routers, ASA firewall/VPN, Proxy content engine, UC Call manager), Websense web filter, Network Instruments/MacAfee network sniffers, Sourcefire IPS and Solarwids LTM syslog. Also, extensive using of network software utilities for traffic sniffing, web content filtering, network monitoring and management with SNMP beside security/risks analysis and troubleshooting.

Maintaining AD directory services, Exchange 2010, UC Lync 2010, SCCM 2007, domain users, OU security and distributions groups.

Maintaining, backup and recovery of network windows servers (file including users’ home drives, application, license and mail servers) using HP, IBM and NetApps storages either DAS, NAS and SAN beside tape robotics library with Symantec/VERITAS NetBackup system.

Maintaining, backup and recovery IBM/DB2 working on AS/400 machines as a substrate to Artesia financial applications.

Orascom Construction Industries (OCI)

MAR. 2000 - APR. 2002

Infrastructure (Servers/Network/Telecom) & Oracle DB administrator

Administering group of networks and VLANs containing different operating systems: Linux, windows 2000 server, 2000 professional, ME, NT server, NT workstation and 9x platforms beside network devices mainly 3Com products (switches & NICs).

Maintaining, backup, recovery and fine-tuning Oracle database 8i as a substrate to Oracle financial applications 11i.

Monitoring, controlling the internal telephony (PABX) system.

Managing Orascom projects related to Networks, Oracle database and PABX systems.

Engineering Trade Co. (ETCO) – CANON

MAR. 1998 - OCT. 1998

Telecommunication engineer

Alcatel Alsthom – Egypt Branch

NOV. 1997 - MAR. 1998

Telecommunication engineer

EDUCATION

M.Sc. Computer Science- School of Computer Science- University of Nottingham- Nottingham, UK- December 1999.

Diploma Information Technology- Information Technology Institute- Cairo, Egypt- June 1999.

B.Sc. Electrical Engineering (Telecommunication & electronics)- Faculty of Engineering- Helwan University- Cairo, Egypt- November 1997.

TRAINING & CERTIFICATIONS

ITpreneurs, MegaSoft – Cairo, EG

ITIL Intermediate Qualification: Release, Control & Validation (RCV)

Learning Tree – Reston, USA

ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO)

Learning Tree – Reston, USA

ITIL Intermediate Qualification: Operational Support and Analysis (OSA)

Onsite – Cairo, EG

NetApp Storage Administration and Automation Scripting

ITpreneurs, MegaSoft – Cairo, EG

ITIL V3 Foundation

Global Knowledge – (PRINCE2®) Coventry, UK

P4P - PRINCE2® project management Foundation

International Center for Etudes

Leadership and Team Management Training Program

Global Knowledge – Cairo, EG

MCSE : Installing & Managing MS Exchange 2007

MCSE: Troubleshooting MS Exchange 2007

Cisco Advanced Services – Reading, UK

CCVP: Cisco IP Telephony Part 1

CMBC6 - Advanced Services' Deploying Cisco Unified Communications Manager 6

Global Knowledge – Cairo, EG

CCVP: CVOICE - Cisco Voice over IP

Regional Information Technology Institute (RITI) - Project Management Institute (PMI)

Post-graduate Diploma in Project Management program (PMI curriculum)

Global Knowledge – Cairo, EG

MCSE: Implementing and Managing Microsoft Exchange Server 2003.

MCSE: Troubleshooting Microsoft Exchange Server 2003.

Global Knowledge – Cairo, EG

CCNP: BCMSN - Building Cisco Multilayer Switched Networks

Global Knowledge – Cairo, EG

CCNP: BSCI - Building Scalable Cisco Internetworks

C-TREC – Houston, TX, USA

CCNA: Boot Camp - Cisco Certified Network Associate

IBM Co. – Cairo, EG

I-Series System Operator Workshop for V5

Raya Academy Co. – Cairo, EG

MCSE: “Microsoft Windows 2000 Network and Operating System Essentials”, “Implementing Microsoft Windows 2000 Professional and Server” and “Implementing a Microsoft Windows 2000 Network Infrastructure”.

Global Knowledge – Cairo, EG

OCP: Oracle 8i database administration: “Introduction to PL/SQL”, “Database Administration”, “Backup & Recovery”, “Network Administration” and “Performance Tuning”.

Kuwaiti Danish computer Co. – Kuwait

Computer networks solutions (Cisco, 3Com and Network Associates’ products).

SKILLS

IT Service Management, IT Operation Management, Team Leadership, IT Cost and budgeting, ITSM, Project Management, Vendor Management, Change Management, Disaster recovery, Business Continuity, Integration, IT Financial Management, BRM, System administration, Hyper Converged Solutions, Operating System, Help desk support, Cisco technologies, Hyper converged, Windows server, virtualization, IT Infrastructure, Computer troubleshooting, networking, System/Network administration, LAN/wan administration, Microwave, Fiber & Satellite Communication, VOIP, SAN/NAS storage, Backup Solution.

* REFERENCES ARE AVAILABLE UPON REQUEST

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