Networking
Resume:
Jacob.P
Mobile: +998********
E-mail: *****.******@*****.***
Ayanavaram
Chennai 600012
Experience in firewall(SophosSg and xg Sophos endpoint protection, Sophos cloud protection, FortiGate) Security
Experience in working VLAN, ROUTING, SWITCH. Basic Troubleshoot in IP Phone.
OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP)
Possess excellent interpersonal, communication skills with demonstrated abilities as team player
Provided Remote Assistance Support and Local Organizational IT Support for Both the clients. Analyzing the root cause of the technical issues and trying to provide an on time solution
TECHNICAL EXPERTISE
CCNA Routing and switching certified
IP concepts: IPv4, IPv6 Subnetting
Routing techniques: Static, Default & Dynamic
Routing Protocols: RIP, OSPF & EIGRP
Technologies: Ethernet, PPP, Frame-Relay
Security: NAT, Access Control Lists & VPN
Switching: VLAN, InterVLAN Routing, VTP, DTP, Ether channel
Operating System Microsoft Windows 7, 8.1,10 and MAC OS
Microsoft Server Microsoft Servers 2008 /2008 R2/2012
Enterprise Mobility Management VMware Air watch
Enterprise Encryption Application Sophos Safeguard
Remote Desktop Software Lync, Cisco Jabber, Bomgar and TeamViewer
Enterprise Antivirus Clients Symantec, MacAfee
Customer and Team Engagement software Avaya
Issue Tracking Product JIRA, Service Desk
Public Key cryptography Tool RSS
Application Support Knowledge MS office, Visual Studio 2008, 2012, 2015
SQL server 2008, 2008 R2
EXPERIENCE SUMMARY
ADP India Private Limited, Chennai(June 2017 to June 2018)
BMS Solution (May 2018 to April 2019).
Current Company Sutherland Global services
Job Responsibilities:
ØWorking as Network administrator which include the responsibilities of Installation, configuration and Administration of Firewall & security, Routers and switches, wifi access controller.
A Network Engineering Professional experience in network design, implementation, troubleshooting and managing
of large-scale enterprise networks. I provided support for Network Operations Center's team as per the
organizational requirement.
Network security including TACACS+, NTP, TFTP and SNMP. Monitoring and analyzing status of site, package, and advertisement.
Taking daily Backup of all Routers and switches and checking the logs.
Monitoring the LAN/WAN Networks using MRTG, PRTG and Whatsupgold, Solar Winds.
Maintaining and verifying the network related documents port details, traffic flow diagram of each
service, site health check report.
Coordinate with vendors for changes required in the network.
Working on Incident, Change & Request management.
Configuration, Troubleshooting of Cisco, Juniper, HP Switches & Routers.
Configure and Troubleshooting sophos, barracuda, sonicwall, Fortigate firewals.
oInstalling Client operating systems like Microsoft Windows 7 in Desktops/Laptops as per Company Standard Installation procedures to keep as per the compliance checks
oProviding L2 Technical Desktop Support, Deploying Windows Machines and Laptops through SCCM with Recent Patches and Security Applications.
oHandling experience in Microsoft Servers 2008 /2008 R2/2012. Experience in Active Directory administration and troubleshooting.
oTroubleshooting Basic LAN/WAN Network Connectivity issues.
oTroubleshooting and Providing Diagnosis for all the Software and Hardware Related Issues within the SLA.
oInstallation, Configuration and Troubleshooting for SOPHOS Safeguard Encryption Application.
oInstalling, Troubleshooting Enterprise Antivirus Clients like MacAfee and Symantec Endpoint Protection.
oEnd User Support for RSA and System Centre Configuration Manager (SCCM).
oManaging IT Assets through Spice Works and Keeping it updated on Monthly Basis in SharePoint.
oSupported Remote Assistance through Lync, Cisco Jabber, Bomgar and Team Viewer.
oHandling Service Requests through Mu Ticketing Tools like JIRA, Service-Desk.
oConfiguring and Supporting Windows, iPhone and Android through VMware AirWatch Console.
Managing Windows Operating system patches and preparing status reports.
oHandling experience in switches and Routers. Configure, Support and Troubleshoot for IP Phones.
oManaging Avaya IP Manager for User Level Phone Access and Connection Access.
oConfiguring and Maintaining Network printers
oPatch Import, Approval and Troubleshooting Errors for Servers on Monthly Basis.
oProvided Support for MS Products like MS Office, MS Visual Studio 2008, 2012 and 2015 and SQL Server 2008, 2008R2.
oWorking with and provide necessary updates to On-shore admins in US and UK
oCo-ordinated with AMC vendors in selection and IT Procurement.
pWorking with and provide necessary updates to On-shore admins in US and UK
oCreating File Shares and Provide appropriate permission to users based on their department
pHandling experience in switches and Routers. Configure, Support and Troubleshoot for IP Phones.
pManaging Avaya IP Manager for User Level Phone Access and Connection Access.
pConfiguring and Maintaining Network printers
pPatch Import, Approval and Troubleshooting Errors for Servers on Monthly Basis.
pProvided Support for MS Products like MS Office, MS Visual Studio 2008, 2012 and 2015 and SQL Server 2008, 2008R2.
qCo-ordinated with AMC vendors in selection and IT Procurement.
1 year of experience in International Non- voices.
Designation: Quality analyst
My Roles and Responsibility:
·Coordinating with outsource center.
·Shooting mail to the concern center.
·Auditing the Agents call.
·Pulling out their reports like daily payout and incentive.
·Training the Agents in process
EXTRA-CURRICULAR ACTIVITIES AND INTERSTS
ØActively participated in my college Seminars
ØWon 3rd place in shotput& discus state level
ØInterested in Knowing new technologies and Operating systems
ØWatching cricket and Reading magazines
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PERSONAL INFORMATION
Name : Jacob.P
Date of Birth : 20th JULY 1994
Languages known : Tamil and English
Nationality : Indian
Sex : Male
Marital Status : Single
Education : B.A ECONOMIC., CCNA
Address for communication : 24, TANK BOUND ROAD
AYANAVARAM CH-600012.
Thanking You,
(Jacob.P)
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