Business Analyst

Roberto Treto

Miami, FL ***** 305-***-**** *********@*****.***

Professional Summary

Seasoned Business Analyst and Product Owner offering over 15 years of industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision making. Extensive management and user facing experience allowing for an understanding of requirements versus the possibility of deliverables thus maintaining a positive customer end user relationship. Extensive experience as Scrum Master and Product Owner.

Skills

Safe Agile

Scrum Master

Business Analysis

TFS

Salesforce

Proficient in Microsoft Office 365 (Excel, Word, Outlook, Power Point)

Visual Studio

SSRS

HRIS

VBA

GDPR

Visual Basic

SQL

Experienced in Banking, Medical Billing, Human Resources, Hospitality, Insurance and Cruise Industry

COBOL

Financial reports

Project Management

Spanish

Confluence

Work History

Business Analyst / Product Owner, 11/2013 to 5/2020

Amadeus – Miami, FL

Agile and Safe Agile project development and implementation

Responsible for reporting and design and implementation reporting and dashboard systems for large hotel chains like Hyatt, Marriott and Hilton

During first year was able to reduce 250 plus report backlog to constant of 20 to 25 open requests from 4,000 plus customers

Utilized TFS to track and implement user stories, features and epics

Created application to identify report utilization world wide which allowed creation of exceptional dashboards

Participated in company wide GDPR strategy and implementation

Scrum Master and Product Owner, participated in all aspects of PI planning and implementation

Creation of User Stories, Acceptance Criteria, Tasks, Test Plans

Worked with Business Owners, Product Strategists and users to define and implement projects

Salesforce customer support responding to prioritizing backlog of tickets, cases and user requests

Business Analyst, 08/2005 to 09/2013

Seminole Tribe of Florida – Hollywood, FL

Implemented and maintained Infor Human Resources Systems including Payroll, Insurance, Attendance, Time Off and all Benefits for 7 casinos and 2 hotels

Worked on the implementation of Kronos time management system and an interface with Infor HRIS

Created automated data communication systems to Insurance companies from HRIS system

Created eLearning tracking system automatically updating HRIS individual training data

Business Analyst, 12/2001 to 07/2005

Assurant – Miami, FL

Updated insurance billing and invoicing interfaces to finance applications

Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action

Created financial reports using Excel and Visual Studio allowing management insights necessary to make decisions

Director of Development, 05/1998 to 09/2001

Renaissance Cruises – Ft. Lauderdale, FL

Developed online API reservation systems

Designed message processing application providing real time updates between travel agents and Renaissance reservation systems

Director of Development, 01/1988 to 04/1998

Consultants Data – Miami, FL

Designed and implemented billing and payment systems to insurance carriers and Medicare

Created detailed customer database to improve medical insurance and individual billing and payment information

Analyzed, designed and programmed automated insurance and automatic payment systems

Designed computer and network system for office and remote complex access to billing system

Education

Bachelor's Degree: Information Technology, 1997

Almeda College and University

Project Management

IBM Laboratories - New York, NY

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