Manager Housekeeping

ANALIZA ESTRABON MANGUNE Blk.** Lot.** Navarro St. Camella Lessandra Heights,

Daanghari, Molino Bacoor Cavite.

Mobile # +974********

Email: **************@*****.***

************@*****.***

Career objective: To work in a company wherein, I can share my skills and knowledge to work in a flexible time under management rulings.

EDUCATIONAL ATTAINMENT:

Tertiary Education: Bachelor Degree of Science Foreign Service

Major: International Trade.

University Lyceum of the Philippines Intramuros, Manila

Graduated: March 1995 - March 1999

Secondary Education: Saint Francis of Assisi College

Admiral Village. Talon 2 Las piñas City Philippines, Manila

Graduated: March 1991 - March 1995

Personal Skills:

Self-motivated with excellent learning skills and strong desire to succeed.

Ability in troubleshooting and problem solving through analysis.

Good communication and people management skills.

Career Summary:

General Supervisor

OCS Qatar LLC

Dated: Oct 16, 2015- up to present

Duties and Responsibilities:

Supervised cleaning staff and ensured cleanliness in compliance with standards.

Plan and organized cleaners to make sure they are working up to the required standard.

Supervised and performed day to day operational activities.

Reporting directly to the project manager and area manager.

Submitting job completion reports properly daily, weekly, monthly basis as per company required.

Using the COLOR CODING SYSTEM, and control of substances Hazardous to health and the awareness of the cleaning chemicals regulations.

I am trained for using the machineries such as a scrubbing, buffing carpet shampooing, vacuum cleaner, air blower, walk behind sweeper and manual handling.

Easily handling of all cleaning machine and equipment, and knows using about the cleaning chemicals.

On site guidance to cleaners about the (PPE) personal protective equipment safe working practices and keeping an eye on cleaners to make sure that they wear protective equipment.

Organized working areas and checking stocks of cleaning materials then prepared on time monthly material requisition as required.

Ensure that proper shift turnover is observed at all times.

General Supervisor

Sheikh Khalifa Specialty Hospital

OCS LLC Dubai

Dated: Feb 25, 2016 - Mar 24, 2016

Duties & Responsibilities:

Mobilization of new project and give proper training for new cleaning supervisors and cleaners how to familiarize what the scope of work in facilities management.

General Services Sanitation-Housekeeping

Manila International Airport Authority

NAIA Centennial Terminal 2

Pasay City

Dated: July 2, 2010 - Oct 16, 2015

Duties & Responsibilities:

Acts as the Housekeeping supervisor/Inspector of the shift in the daily operation & management of his/her area of responsibility (AOR) of the housekeeping section.

Ensure that all post within his area of responsibility (AOR) is manned at all times.

Ensure that all Building attendants are properly briefed prior to deployment.

Ensure that all Building attendants are equipped with the required paraphernalia prior to deployment & during their tour of duty.

Ensure the overall cleanliness of his/her area of responsibility within his shift.

Ensure the provision of the required housekeeping supplies and toiletries in all the comfort rooms of terminal.

Ensure that all work programs for the month are being implemented & performed as planned.

Plans & request for the needed supplies & equipment in the implementation of daily work program.

Ensure that proper shift turnover is observed at all times.

Prepares inspection & post operation shift report.

Passenger Terminal Fee (Domestic)/Teller

Collection Division

Manila International Airport Authority

NAIA Centennial Terminal 2

Pasay City

Dated: Sept. 1, 1999 - Jan 20, 2003

Duties & Responsibilities:

Availability at the counter

Incurring of shortage or overage

Tally sheet recording.

Attitude in response to unexpected influx of passenger even beyond one shift.

Attitude towards passenger.

Availability of tickets

Stamping of tellers code.

Rechecking of ticket

Accuracy of data and computation

Reconciliation of reports with inspector

Prompt filing and submission of daily, monthly and COA reports

Inter-office counters regulations.

Verifier (OFW) Counter

Duties & Responsibilities:

Check the O.E.C / E-recit of the passenger

Stamp the boarding pass for the exemption of terminal fee.

Flight Inspector

Duties & Responsibilities:

Attendance in response to assignment

Response at the assigned gate before boarding time.

Sorting and counting of boarding passes and terminal fee stubs per teller.

Reconciliation with airlines checklist / manifest

Disposing of terminal fee stubs per flight.

Incurring of non-payment pax and or lost ticket

Accuracy of data and computation.

Reconciliation with teller.

Submission of report with complete document.

Concourse inspection assistance.

Housekeeping Supervisor

Metro Clark Plaza Hotel

Angeles City

Dated: Nov. 15, 2007- Aug. 10, 2009

Duties & Responsibilities:

Prepare staff scheduling for am-pm and graveyard shift.

Attends to guest complain and other discrepancies in guestrooms.

Conduct room inspection and submit room status report to the Room Division Manager.

Attends to guest needs and ensure guest satisfaction.

Delegates’ daily task to Room Attendants.

Checks all task done by the Room Attendants.

Attends daily briefing with the Executive Housekeeper.

Report for duty punctually wearing the correct uniform and name badge at all times.

Provide a courteous and professional service at all times.

Maintain good working relationship with colleagues, and all other department.

Have a complete understanding of and adhere to the hotel’s policy relating to fire. Health and safety.

Ensure and maintain a high standard of personal appearance and hygiene of all Room Section staff at all times.

Has a complete understanding of the hotel‘s employee handbook and adheres to the regulations contained within.

Checks the well-being of all subordinates/ attendants for effective work coordination and proper performance of individual duties and responsibilities.

Housekeeping Attendant

Microtel inn & Suites

General Trias, Cavite

Dated: June 15, 2004 - September 10, 2007

Duties & Responsibilities:

Ensure that the cleanliness, orderliness and sanitation on my assigned areas are always maintained and conformed to the highest standards

Maintains all equipment in good working condition and ensures that these are cleaned before and after use.

Secures cleaning supplies, material and equipment and looks after their proper use, storage and maintenance.

Cleans and sanitized Public Comfort rooms under his area, following standard cleaning procedures.

Vacuums, sweeps, scrubs, polishes floor, dust of all fixtures, Clean ceiling, exhaust & glass panels, Collect & dispose garbage & litters, Disinfectants toilet bowl, urinals etc.

Report passengers complain to his supervisor as well as suspicious objects or person.

Replenishes passenger supplies in public room like toilet tissues, paper towel, soap, etc.

Reports to the supervisor missing items, looses, breakages and damaged amenities in the comfort room.

Prepares daily checklist report and submit them to supervisor.

Perform other duties as may be assigned by my superior.

On the job trainings:

OCS Qatar LLC

Risk Assessment Training

Dated: Sept. 12, 2017

OCS Qatar LLC

Communication Training

Dated: Sept. 28, 2017

OCS Qatar LLC

Emergency First aid including CPR & AED

Dated: April 16, 2016

TIARA ORIENTAL HOTEL

Food and Beverages / Waitress

Dated: 9-April-2008 / 23–April-2008

STARGATE THEATER RESTAURANT

Food and Beverages / Waitress

Dated: 30-June-2007

MIDLAND PLAZA HOTEL, MANILA

Housekeeping Operation

Dated: 7-Aug-2006

BNS HOTELIER TRAINING CENTER CORPORATION

436 Hrs. Comprehensive Housekeeping Skills Training

Dated: March 2004-April 2004

SEMINARS ATTENDED:

CHEM. PRO INDUSTRIES, INC.

Professional Cleaning Solutions.

Chem. pro Products Orientation

Dated: April 26, 2010

SERVICE EXCELLENCE WORKSHOP

NAIA, Complex Pasay City.

Dated: Nov. 24, 2010

MANGROVE PLACEMENT SERVICES AND TRAINING CENTER

Food and beverages and housekeeping, hospitality service familiarization course

Dated: May 21, 2007 – May 24, 2007

MIDLAND PLAZA TRAINING CENTER

Modern hotel restaurant and passenger ship operations

Dated: July–August 2006

PERSONAL INFORMATION:

Nickname: Ana

Birth Date: June 06, 1978.

Birth Place: Tondo, Manila Philippines.

Age: 41 yrs. old

Sex: Female.

Nationality: Filipino

Height: 5’4”

Weight: 60 kgs.

Father Name: Eliseo Burton Estrabon Jr.

Occupation: Master Mariner.

Mother Name: Anatolia Corilla Estrabon

Occupation: Teacher

Language: English, Tagalog and Visayan.

Civil Status: Separated

Religion: Roman Catholic

CHARACTER REFERENCES:

References available on request.

I hereby certify that the above information is true and correct to the best of my knowledge and

belief.

Analiza Estrabon Mangune

Applicant

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