Customer Care Sales

VIDHYA.V

No:*, I st main road, Jaganathapuram, Velachery, adeuea@r.postjobfree.com.984*******

Highly competent professional who can be trusted with even the most confidential projects. Excel in turning disorganized environments into smooth-running operations and overhauling administrative processes to improve accuracy and efficiency. Self-starter and quick learner who always exceeds expectations.

Proficient in MS Office (Word, Excel, Power Point, Outlook)

Areas of expertise:

● Calendar maintenance

● Travel arrangements

● Quotation Preparation

● Files maintenance

● Records organising

● Problem solving

● Visa Processing

● Meeting arrangements

● Recording minutes

● Reports preparation

● Handling phone calls

● Team Player

Viveks Private limited

Secretary to CEO&JMD

Tenure: May 2017 to till date

Proactively keep him Updated on his schedules and provide feedback on the closed schedules

Scheduling Regular appointments and Blocking the calender - To be done as and when required

Upkeep and coordinate with Accounts for the clearance of Mobile, Credit Cad bills etc.

Arrange for the travel and accommodation both abroad and domestic as and when required

Proactively handle the movement of the drivers and Office boys

Maintenance of Reception and Supervising the same.

Supervision in upkeep of the CEO's Cabin and board room -To be monitored on daily basis and to be cleaned on periodical basis

Ensure on time submission-Daily and weekly stocks reports to the Ceo

Managing and coordinating about 40 branches in south for the data and providing the data to the Ceo on the Sales and retention and customer support

Handle the VIP customers and Escalated Customers and resolve the issues if any related to sales and service

Prepare the Happy calls MIS and circualte to the CEO / BUSINESS HEADS/DHs.

Actively handling portfolio of Viveks foundation and responsible for the fund raising of the charity and helping on management committee members.

Royal Sundaram Insurance pvt ltd-

Team leader Quality.

Tenure- Sep 2016 to Mar 2017.

Responsible for periodical review on service delivery to the customers by undergoing happy calls and provide alternative reports to the cluster.

Receiving Daily issuance data from the relevant departments and consolidating the analysing the customer queries and resolving the same.

Responsible for handling various customer queries relating to Branch issuance .

Responsible for Accuracy of the processing team and maintenance of the data in such a way to incorporate them for the error free Regions..

Responsible for sending payment MIS to Pan India. Coordinating with branches Pan India for the Clearance of Info- pending and settling the requirements of customer issues for the Swift policy issuance which will periodically reduce the escalations and improve the revenue to the company.

Publishing Quality Dashboard within TAT across PAN india to maintain the accurate performance amongst branches.

Also frequently interact with all the BMS and ASMs and collate the customer escalations and resolve them within in TAT and also enable the MIS to trigger daily basis. Overall responsible for the Smooth and error free escalations across PAN India and for the Maintenance of Accurate Quality.

Reliance Digital Pvt Ltd

CRM-MANAGER-Customer Relations–Bangalore/Chennai

Tenure: March 2012 To July 2016

Responsible customer relation of the stores

Responsible for store operations in after sales activities

Responsible for periodical review on service delivery to the customers by undergoing happy calls and provide alternative reports to the cluster.

Responsible for maintaining the smooth relation with service team and clearing the defectives in the store

Responsible for customer complaints and trouble shooting them both by online support and forwarding the same to technical team

Responsible for escalation matrix by having good relation with technical team.

Responsible for attending all the high value customers and maintain smooth sales to stores

Responsible for short listing candidates based on their experience criteria and handling placements to appropriate departments.

Responsible for other administrative activities and conducting various training for new joining candidates

Maintaining all the data for complaints and closing the issue after sales and ensure that proper service is provided to the customers

Responsible for sending payment MIS to Pan India

Responsible for verifying various agreements relating to various stores and Database Sharing Partners and forwarding the same for Coding. “Over all ensuring and settlements and clearance of payments “.

ING Life Insurance

Sr. Executive –Alternate Channels

Tenure: August ’08 To Sep 2011

Responsible for settling commission and premiums to various referral Banks Database sharing partners and Corporate Agent who are known as premier customers .

Responsible for handling various queries relating to commission and recoveries from various branches

Responsible for sending payment MIS to Pan India and co-ordinating with partners from various regions.

Responsible for handling various bills of vendors of ING VYSYA BANK and settling the same to them.

Responsible for handling various escalations in settlements relating to Agency commission.

Responsible for handling the Sales activity Pan india (by collating the data and dispatching the requirements.) Ensuring the smooth relationship with all the branches .

Responsible for the overall bills handling related to insurance and banks and settling them monthly overall ensuring cost effectiveness.

Responsible for verifying various agreements relating to Referral Banks and Database Sharing Partners and Corporate Agents and forwarding the same for Coding. “Over all ensuring and settlements and clearance of payments Receiving monthly issuance data from the relevant departments and formatting and forwarding the same to Pan India for them to raise and relevant bills for commission and premiums payable to them.

Ma Foi Management Consultants Ltd.

Admin- Secretary-CEO/VP

Tenure: June ‘2005 to July ‘2008

o Calls Handling for various candidates who had registered who needs to attend the interview. and handling placements .

oCollating payroll data for various hr executives to various companies

oStationery Maintenance for entire centre

oHouse keeping management for the entire centre

oClaims Handling of various reimbursement claims of HR executives and submitting the report to finance department.

oTravel Arrangement: Arranging travel for various CEOs and GMs on their travel

oLooking After Registrations and scheduling their interviews with companies by coordinating with the concerned HR.

R.P.G CELLULAR LTD (Aircel Ltd)

Customer Care In charge

Tenure: June 2004 to May 2005

Registering Customer Service Calls in Software.

Courtesy calls to Critical / High end Customers for their feedback.

Uploading & Downloading of Calls on daily basis.

Electrolux India pvt Ltd.,(Kelvinator Ltd)

Customer care Executive

Tenure: -April 2002-January 2004

Attending the service calls

Allocating calls to appropriate service cetre

Passing the service calls to the correct technicians

Passing the Spare details to the technician to the particular technician

Checking the TAT to the calls allocated and providing the report to the service manager.

EDUCATION DETAILS

Standard

Subject

Percentage

University

Place

B COM

COMMERCE

56%

Madras University

CHENNAI

M.B.A

FINANCE

65%

Madras University

CHENNAI

G.N.I.I.T

COMPUTER

70%

N.I.I.T

CHENNAI

PERSONAL DETAILS:

Date of Birth

March 21, 1979

MARRIED

Marital Status

Declaration:

I declare that the information and facts stated herein above are true and correct to the best of my knowledge and belief.

Thanking You.

Yours Sincerely

(V.Vidhya.)

Place : Chennai

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