Customer Sales
Resume:
OWN MOHAMMED
CUSTOMER RELATIONSHIP SPECIALIST
Profile
Looking for an interactive and engaging environment where I will be challenged by driven professionals and gain experience through progressive assignments. Hoping to secure a position where my strong communication and relationship building skills can be maximized to benefit all key stakeholders. Date of Birth 07 - January - 1990
Nationality Pakistani
Relationship Married
Languages English, Arabic,Urdu, Farsi, Pashto
Education
● Ajman University of Science and Technology (AUST) - Bachelor in Finance - Ajman
● The English School - High School - Umm Al Quwain Skills
● Customer relationship management
● Social perceptiveness
● Prospecting skills
● Complex problem solving
● Service orientation
● Analytical and critical thinking
OWN MOHAMMED
***.********@*****.***
DUBAI
Experience
HSBC Bank – Customer Relationship Expert (RBWM)
June 15’ – Current, Dubai, UAE
● Meeting and liaising with ultra high net worth clients to develop tailor made financial solutions.
● Closely analyzing sources of income and providing solutions to ensure HSBC collection targets are achieved with ease.
● Maintaining a concise pipeline of all ongoing customer cases to cultivate positive relationships.
● Examining each untraced case briefly and reporting any suspicious/possible fraud cases to the compliance and risk management department for further investigation.
● Assuring and working to reach the individual and team targets consisting of various strategically required metrics like volume and revenue.
● Negotiating the best viable financial solutions for all customers to ensure continuity of profitability.
● Creating trust relationships with all UHNW clients to avoid future delinquencies.
● Updating and maintaining account status and CRM database for management overviews. Du Telecom – Collection Officer
January 13’ – April 15'
● Monitored and rehabilitated delinquent and over-limit accounts.
● Met targets set on flow and delinquency rates.
● Acted on collection reports initiated by Supervisor after his review and comments.
● Handled number of calls/contact (as per department set targets) & followed-up on customer’s commitment to pay.
● Maintained confidential client records and office files.
● Sent collection standard letters /SMS/e-mails to uncontactable customers.
● Roadshow at Dubai Police Headquarters
Additional Experiences
Part-time jobs and events
● World Economic Forum - Host - 2012
● Car Racing in Dubai Autodrome - Marshall - 2011
● Gitex - Sales - 2010 for CANON and 2011 for PC Magazine Interests
● Professional photography and videography
OWN MOHAMMED
***.********@*****.***
DUBAI
Contact this candidate