Food Service

JERLY ANN E. MERCADO

Al Quoz, Dubai, UAE

+971********* / adeu7r@r.postjobfree.com

OBJECTIVE:

To acquire a responsible and challenging position in the Food & Beverage Department of an international renowned Hotel brand.

SUMMARY OF QUALIFICATIONS:

Remarkably talented, energetic and dedicated Hotel Food and Beverage representative with more than three years of experience working to serve valued guests in a friendly, enthusiastic, professional, and timely manner.

KEY STRENGTHS:

• Exceptional ability to speak, read, write and understand the primary language(s) used in the workplace.

• Considerable ability to perform computation and use computer applications.

• Deep knowledge of appropriate table settings and service ware.

• Remarkable ability to describe all menu items, prices and methods of preparation and to use suggestive selling techniques to encourage guests to choose items that are house specialties.

• Exceptional ability to stand and exert well-paced mobility for up to 9 hours in length.

• Profound ability to maneuver between functions occurring simultaneously.

• Immense ability to lift trays of food or food items weighing up to 20 lbs. on a regular and continuing basis.

• Sound ability to bend, stoop, squat and stretch to fulfill cleaning tasks. PERSONAL INFORMATION

DATE OF BIRTH 15-08-1991

GENDER FEMALE

MARTIAL STATUS SINGLE

NATIONALITY FILIPINO

LANGUAGE KNOWN ENGLISH

WORK EXPERIENCE:

HILTON DUBAI JUMEIRAH

OCEANA RESTAURANT- CAPTAIN

TRADER VICS RESTAURANT- WAITRESS February 2019

HILTON DUBAI CREEK

HOSTESS – Glasshouse Restaurant September 2014

WAITRESS – Issimo Bar August 2012 – August 2013

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.

• Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.

• Maintain proper setup of dining room and enforce uniform and grooming standards of all service personnel on a daily basis. Assign stations to service staff.

• Conduct daily “roll call meetings“ to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos.

• Receive, record and make any necessary arrangements for reservations and special functions in the restaurant.

• Perform opening and closing duties. Assist others with side work to include cleaning, stocking, and folding napkins.

• Responsible for answering all telephone calls to the correct standard and to deal with all guest inquiries, giving information and taking reservations.

• Take over from the previous shift and obtain all relevant information at the start of the shift as regards volume of business, VIP guests, tasks to be clarified and completed and special events. RESPONSIBILITIES OF A FOOD AND BEVERAGE SERVER:

• Take orders and serve all food and beverage requests, using suggestive selling techniques.

• Clear tables during service.

• Control guest checks and secure proper payment.

• Ensure station and table set-ups are complete and perform various side duties as assigned by the Outlet Supervisor.

• Maintain proper condition and cleanliness of dining areas and servicing equipment.

• Perform a combination of supportive function.

• Check and maintain proper set up and cleanliness of lounge and service station before, during and after shift.

• Meet and greet guests in a friendly and courteous manner and explained all special promotions and appetizers.

• Maintain excellent rapport with guests and stimulated sales through professionalism.

• Input orders into Point of Sale system in a timely manner to inform bartender or kitchen an order was made.

• Frequently check back with guest to inquire about satisfaction.

• Anticipate guests’ needs and stay alert to their signals.

• Present guests with checks promptly, thanking them and inviting them to return. EDUCATION:

Hotel and Restaurant Management (2009)

Manuel S. Enverga University

Philippines

CAREER ACHIEVEMENTS:

BEST TEAM MEMBER – JANUARY 2016 Hilton Dubai Creek BEST TEAM MEMBER – APRIL 2013 Hilton Dubai Creek

STARBOND OF THE YEAR – 2014 Hilton Dubai Creek

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