Engineer Manager

SRUJANA GRACE

Email: ************@*****.*** Phone: 988-***-****

Career Objective:

To work in learning and challenging environment, utilizing my skill and Experience to be the best of my abilities and contribute positively to my personal growth as well as growth of the organization.

Professional Experience:

8.4 year of experience with Database maintenance, application support and monitoring the production servers.

Providing 24X7 services for client expectations/deliverables.

Monitoring of servers through Nagios core.

Monitoring the Disk Space of all the Servers and clearing the unwanted logs.

Maintaining of Databases of SQL server 2005/2000 and MySql.

Creating New stored procedures and maintain existing stored procedures.

Experience in working with Excel.

Good Knowledge in configuring the Queries and it’s the Thresholds.

Providing reports and automating upon the client requirements.

Interacting with the clients through mails and calling.

Experience in Linux working Environment.

Maintaining necessary back-up of important files and Documented Linux Scripts.

Planning and scheduling backups.

Scheduling jobs through Crontab scripts.

General technical trouble-shooting and giving consultation to development teams.

Has the motivation to take independent responsibility as well as ability to contribute and be a productive team member.

Good communication, problem solving and interpersonal skills

Working Experience in NETXCELL LIMITED:

Description

# Auto Dialing Systems:

Client : Idea

Database : MSSQL Server 2000, 2005 & Mysql

Operating Systems : Windows Servers & Linux

Designation : Senior L1 Operational Engineer – Technical

Duration : Mar 2016 – Sep 2018

A Netxcell’s VAS platform which is specially designed for mobile operators and System Integrators to be able to launch any new service/application quickly in order to gain a competitive advantage. The integrated platform is capable of offering various voice and video services to customers reliably and economically.

Our project deals with mainly OBD services (out bound dialing), Install services,VAS services (value added services).

Responsibilities:

Escalating to the clients if any issues during monitoring.

Maintain the TT system and escalation matrix

Generating logs from database as per the clients requirement.

Providing Bulk calling and Bulk SMS through SQL Servers.

Increasing the effective participation of Retail/Distribution channels for VAS promotion by introducing new schemes/methods according to the market/ customer trends/ needs, at a circle level.

Working on SQL Servers for base uploading and generating of Reports according to the Client Requirement hourly and daily.

Maintaining of records monthly and analyzing the services.

Generating of MIS Reports at the end of the day based on client Requirement.

Preparing MIS Reports using Local Server and sharing it to clients.

Troubleshooting & resolving the issues and providing the RCA

Coordinating with SD team for any new request comes

Dynamically changing the applications and call flows as per the client’s requirement

Creating and Monitoring Customized Jobs to perform repetitive tasks

Working Experience in VOICEGATE TECHNOLOGIES:

OBD

Clients : VODAFONE, AIRTEL, IDEA

Database : MSSQL Server 2000, 2005 & Mysql

Operating Systems : Windows Servers

Designation : Senior VAS Associate

Duration : Sep 2008 - Jul 2014

Description:

A Hyderabad based telecom VAS and IVRS provider, which pioneers in voice solutions, now enters into mobile content business. Value-added services (VAS) are unlike core services which have unique characteristics and they relate to other services in a completely different way. This type of service cannot stand alone as a service. Instead, it adds value to a core service by allowing the subscriber to manage incoming or outgoing calls.

Responsibilities:

•Create a Base through PERL, MS-Access & My SQL databases, run queries, maintain reports in excel, communicate with clients port allocation

•Checking the hourly status from MYSQL and sending the Status to the Client

•Creating Appflow and providing test call to the client whenever necessary

•Reaching the targets given by client and by Ops Manager

Technical Skills

Database : Sql Server 2005 & 2008, MySQL

Operating system. : LINUX & WINDOWS

Monitoring Tool :Nagios

Utilites : Uvncviewer, Winscp, Putty, Shell

Academic Profile:

•B. Tech from BS Institute Of Technology, Hyderabad, JNTUH in 2007 with 61.23%.

Strengths:

• Adaptability to different environments and quick learning capabilities.

• Commitment and strong determination.

• Good planning skills to overcome schedule delivery & can also work and pressure full deadlines.

• Very enthusiast in learning new technologies.

• Hardworking, Self-Motivated and punctual person.

Personal Details:

Name : G. Srujana Grace

Father’s Name : G. Shyam Kumar

Languages Known : English, Hindi, Telugu

Permanent Address : Plot no:68 H.No:7-151/B,Praise Chambers, Vasavi Enclave,

Pragathinagar, Kukatpally, Hyderabad - 500090

Description

I hereby declare that the above information is true to the best of my knowledge and belief.

Place: Hyderabad

Date :

(G.SRUJANA GRACE)

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