Valentino Dacosta

adeu6m@r.postjobfree.com

Watsapp#66500178

CORE COMPETENCIES

Warehouse Management Receiving & Shipping People person

People Management

Problem solver

Service and support

Critical thinker

Customer Services

Trainer

EXPERIENCE

TSC-THE SULTAN CENTER, Kuwait(E-commerce) Jan 2019 - Present Supervisor (e-commerce online dept.)

inbound calls, dealt with questions efficiently and effectively and input data into systems

Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities

Assisted in training new members of staff

Worked to ensure all individual and team targets were met

Provided excellent customer service at all times

Assisted customers with finding suitable products and checked availability in System

Maintained a friendly manner and calm, positive demeanor when handling complaints

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Upgrade service and offer additional service packages or option.

Provide leadership by establishing clear expectations and demonstrating high standards of work practices and safety conscious behavior.

TSC-THE SULTAN CENTER Logistics, Kuwait(Distribution & Retail) Jan 2013 – Dec 2018 Distribution Supervisor (Warehousing & Shipping)

Assist operation team by developing and implementing common work process and providing other management and administrative assistance as required.

Establish and maintain stock, records, progress reports and other documents, such as inventory, material control, accounting records, receipt/move audit reports etc.

Develop and maintain filing system for daily reports generated by system.

Data input for Radio Frequency Identification (RFI) tags for all domestics and international shipments.

Maintained compliance with all safety and corporate regulations.

Warehouse safety programs in order to provide a safe and clean workplace for employees and within the regulations of all OHSA.

KGL Logistics, Kuwait Jun 2011 - 2013

Operation Team Leader (Consolidation & Shipping)

Effectively manage incoming and outgoing shipments to ensure accuracy, completeness, and condition of materials

Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.

coordinate the storage or distribution operations within DDKS that are engaged in storing or distributing materials or products

Prepared, maintained and evaluated employment performance reviews

Ensured that contractual deadlines and target are met

Monitored shipments to ensure customer satisfaction Agility Logistics, Kuwait (2 Positions) Mar 2006 – Feb 2011 Team Leader (Warehouse & Inbound Operations) Aug 2008 – Feb 2011

Monitor, maintain, control and direct functions, job tasks, safety, housekeeping, quality, other specific tasks within Warehouse floor environment in safe, productive, quality oriented environment.

Provide direction and communication to warehouse associates to ensure efficient and accurate material processing tasks including receiving, put-away, pick, pack and ship.

Assisting with manager daily operation of Distribution Center. Daily briefing for TSTI (Total Safety Task Instructions)

Assist in all facets of employee training, inclusive of health, productivity, and operational procedures. Assist in conducting safety meetings, and any on the job training for new employees.

Recognize and celebrate team and team member accomplishments and exceptional performance.

Motivate and inspire team members.

Effectively handled and managed supply section and issued thousands of class II items to US-ARMY Customers and Coalition Troops involved in OPERATION IRAQI FREEDOM.

Assisted in customer services to include requisitions, regular issues, hi priority walk-through and researching customer status reconciliations using Exceed workstation. QC Coordinator (Warehouse &HAZMAT Operations) Mar 2006 – Aug 2008

Under general supervision, assist Operations teams by developing and implementing common work processes and providing other management and administrative assistance as required.

Establishes and maintain stock, records, progress reports and other documents, such as inventory, material control, accounting records, receipt/move audit reports etc.

Ensures optimum space utilizations in warehouses (Aisle and bin or vice versa).

Develop and maintain filing system for daily reports generated by system.

Quality check at the time of off-loading & receiving the containers and keeping the statistics of all transactions.

Data input for Radio Frequency Identification (RFI) Tags for all domestics and international Shipments.

Quality inspection of 463A Air Force Pallets, checking all the documents & labeling.

Check the quality of packing and making the documents of the item send through courier to all over the world.

Updating and maintaining warehouse assets record.

Updating and filling all IMS records correctly.

Train and monitor staff in standard operating procedures (SOPs) and safe work practices, including new employee inductions and tool box talks.

Manage inventory accuracy through monitoring of daily warehouse activities, cycle counts, stock takes and audit of same to verify results.

Maintained compliance with all safety and corporate regulations.

Designing new strategies of marketing which help towards the growth of the business and customers satisfaction.

Warehouse safety programs in order to provide a safe and clean workplace for employees and within the regulations of all OHSA.

Under general supervision, coordinates programs relating to the proper handling, storage, and disposal of hazardous materials; serves as technical advisor to the commander in charge of hazardous material spill incidents; and performs related work as required ACADEMIC QUALIFICATION

Diploma in International Airlines Travel Management, IATA Stenodac Institute, Margao India-2005.

Diploma in FITTERS- Industrial Training Institute(ITI) Cacora-Goa 2004

Higher Secondary School (Guardian Angel) Goa-India 2000 PREFESSIONAL QUALIFICATION

DSS (Distribution Standard System), KGL 2011

Radiological Worker Safety Training Course, COSIS(Care of supply in storage) Agility 2010

First Aid–CPR, Emergency Medical Services, Firefighting / Fire extinguisher Kuwait 2009

EXCEED 4000. WMS (Warehouse Management System), Agility 2006

CATT (Computer Automated Transportation Tool),RFI (Radio Frequency Identification)Agility 2006

ISO 9001:2008, Agility 2010

MHE Certification – 2ton,3ton,Lift truck, Reach truck, Order picker and 15ton CAREER HIGHLIGHTS

1 Certificate of appreciation from Sultan center(2017)

3 times Awarded with Letter of Appreciation from Agility (2007-2009).

1 Certificate of Commendation 5 Safe years…Zero Accidents... Zero Lost Man Days…& Certificate of Recognition, Agility Logistics (2010)

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