Sir,
Without wishing to sound boastful I feel that I come to you with a background that is unique and distinctive from other applicants. I possess a strong desire to build a career within your industry, I have always had an interest in Marketing, Business and internal Process development aiming to achieve a continual process control leading to an excellent and distinctive level of service quality I have a proven track record of providing exemplary levels of service to a broad range of clients, including VIPs and high-profile individuals during my leading to the Direct-sales team through many letters of gratitude that were sent to me from the top manager I am a conscientious person who works hard and pays attention to detail. My goal is to continue learning and developing my expertise in my future role. I believe that I would be a perfect fit for your organization
Furthermore I would like to state that I am keen to join a winning team and reputable company like yours, where I will not only work with people of the highest caliber but also partner with international brands In case you do not have any suitable openings at the moment, I would be grateful if you would keep my CV on file for any future possibilities.
I thank you for your time and I look forward to being able to discuss the position with you further. Yours sincerely
Ahmed M Ramzy
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Date of birth: 26th of April, 1978
Cell number: 010********
E-mail address: *****.******@*****.***
Marital status: Married
Nationality: Egyptian
Web page: https://eg.linkedin.com/in/ahmedmramzy
AHMED MOHAMED RAMZY AHMED SAEED
PERSONAL SUMMARY
A forward thinking, hardworking and dynamic Manager who will ensure that what has to be done is done effectively and efficiently within the constraints of budget and time. A type of persons who gets a kick out of going above and beyond the call of duty and who has a proven leadership skills along with the necessary tenacity needed to get the most demanding of jobs done. I was a born negotiator who can successfully talk through disagreements between highly entrenched parties. Right now I’m looking for an opportunity to build a career with a company that has a friendly, flexible working environment where I can learn, develop and thrive CAREER HISTORY Service Quality Assurance and Business Development Manager: (2015 – present), Company name: Contactcars
An experienced, disciplined, and highly-motivated Business developer who has worked on a wide range of projects
Managed the analysis and implementation of several projects within the organization including the working on the former clients through the development of customer surveys,
Able to identify business & systems process improvements from Big Picture to detail level within a turbulent market and a proven record of process analysis and improvement
Professionally developed the operation manual for the retail products as pre requested by the top management
Excellent communication skills to manage and liaise with business and technical consultants to explore business process improvement opportunities.
Participated in the developing of the Organization’s Quality Manual
Ability to construct process models and implementing an efficient and effective KPIs through a documentary system
Monitoring and analyzing the monthly sales performance and sending reports to the top management
Regular market competition assessment and monitoring local competitors.
Account Manager - CEIM - (2013-2014), Company name: Contactcars Being responsible for one of the strategic alliance (CEIM) that are made between Kia motors and Contact cars I was able to:
Manage account worth 20 M annual sales
Focusing on maintaining the existing clients as well as working on the suitable ways to attract the potential ones
Managing and driving the account team to achieve and exceed set target Page 3
Working closely with sales directors to promote the account to potential clients
Monitoring account performance
Gathering and presenting key data to account executives and suggesting necessary reactions to forecasts
Creating and working to business growth plans
Liaising with clients to ensure satisfaction and trust
Key player in instigating the company’s brand redesign to increase overall brand recognition
Apply business acumen to develop and capture market share
Create and execute marketing initiatives, which increase overall sales Direct Sales Manager: (2010 – 2013), Company name: Contactcars With a proven record through many letters of appreciation, I was responsible for driving results by providing direction, support and guidance to the sales team in the areas of sales, revenue generation and cost control .Also in charge of ensuring that the staff can comply with all required professional boundaries and codes of conduct.
Duties:
Managing and controlling the sales process for the walk-in client, clients who call the call center as well as clients who send sales requests and applications through the company’s website
Coordinating the operations of different departments & my team to ensure that they all pull in the same direction
Train and continual assessment for every member of the staff to assure that they have all the training they need to consistently deliver what is expected of them
Attending and contributing to regular senior management meeting by making practical suggestions
Setting my team targets and assure that they are observed and maintained
Ensuring that members of staff correctly interpret and implement any instructions given to them whilst at work
PROFESSIONAL MANAGEMNT SKILLS
Treating each employee as an individual and showing concern for their welfare, aims and career development with a contribution in their annual evaluation
Ensuring that the maximum amount of useful information is extracted from a company’s data systems.
Always discreet in the handling of sensitive and confidential customer, staff or business data and information.
Very good understanding of the public sector and how it can work in overall partnership with the public sector.
Willing to delegate and allow members of staff the freedom to get on with a specific job the way they want to.
Open to constructive feedback & always listening carefully to what employees have to say about the company
Sales supervisor (2007-2009), Company name: Contactcars Page 4
A determined Sales Supervisor who was constantly looking for new sales opportunities and ways of working that would create a better business, and Being one out of four employees who were first promoted to supervise a team, I was responsible for
Supervising the daily activities of assigned sales territories to meet and exceed yearly sub team goal.
Achieving sales targets set each month by the senior Sales Management team
Participates in hiring, developing and retaining talent Complying with all legal compliance issues and procedures Shared in the Implementation of internal sales process improvement initiatives
Preparing all required reports related to sales, marketing and customer’s feedback, sales campaign and team territory management activities. Sales representative: (2005- 2006), Company name: Contactcars A results driven, committed and articulate sales representative with excellent communication skills and a high level of customer commitment also being one of three sales – out of 30 professional ones- to achieve the target for 6 month straight Duties:
Contacting prospective clients, assessing their requirements then selling them the company’s products and services that match their needs
Responsible for maintaining ongoing relationships with customers to foster repeat business.
Contacting prospective clients by phone and email
Attending sales appointments at client’s premises. ACADEMIC
QUALIFICATIONS
Total quality management diploma ( TQM ), American university in Cairo,2017
Master of business administration ( MBA ), Arab academy,2014
,GPA: 3.49
Sales professional Diploma, RITI, 2007
Bachelor degree in chemistry, Ain-shams university, class 2002
Proficient in Microsoft office ( PowerPoint, Excel, Word)
Languages: English, Arabic
KEY COMPETENCIES
AND SKILLS
Change management
Client relations
Leadership styles
Communication
REFERENCES Available on request