Engineer Software

CHRISTOPHER ROBERT JONES

*******@*****.*** 763-***-****

COMPTIA A+ CERTIFIED 2019

MICROSOFT 365 CERTIFIED, MODERN DESKTOP ADMINISTRATOR ASSOCIATE 2019

PROFILE

Highly skilled technical professional demonstrating knowledge with various PC-based operating systems, networks and software applications. Support end users in a Windows environment via telephone and hands-on support, diagnose and troubleshoot PC and basic network problems. Install and configure software onto individual and networked systems. Set up PCs, printers, modems, monitors and other ancillary equipment and attach them to networks.

PROFESSIONAL EXPERIENCE

Technical Solutions Engineer

Dental Technology Group, Inc Fridley, Mn. 2019

Maintained, analyzed, troubleshooting and repaired computer systems, hardware and peripherals

Installed, upgraded and replaced hardware and software

Installed, upgraded and integrated 3rd party software and hardware specialized to clients

Supported and maintained user accounts and mailboxes in Exchange environments

Installed and configured network equipment and infrastructure

Identified, analyzed and repaired hardware failures and replaced as needed

CompuCom Field Services Computer Technician

CompuCom IT Workforce Solutions Minneapolis-St. Paul 2016-2017

•Provided IT technical support to assigned route of client stores within geographical area of residence

•Checked in and out with client/store management upon arrival and departure

•Performed project work, escalated and non-escalated

•Performed preventive maintenance on scheduled equipment

•Responded to and performed functions of client service calls and made in-field repair decisions

•Documented, tracked and monitored incidents to provide necessary case notes/feedback in ServiceNow ticket/task.

•Documented, tracked and monitored issues providing necessary case notes/feedback in ClearVision

•Accessed ServiceNow for preventive maintenance/problem tickets

•Verified switch ports and Access Points (AP's) were active/open and connected to client through reliable physical medium, without transport or process issue.

•Addressed problems reported to helpdesk via ServiceNow or from onsite clients

•Closed/updated ServiceNow tickets related to problems and preventive maintenance

•Visited each department starting with front-end registers, met with head cashier for any updates or issues

•Monitored stock part inventory and replenished supply as needed

A+ Refresh Computer Technician

CompuCom IT Workforce Solutions Minneapolis-St. Paul 2015-2015

•Worked with all levels of client personnel in both PC refresh and migration work

•Refreshed computers and associated peripheral equipment to the latest Windows 7 operating system with provided internal hardware or full system replacement

•Tested configured systems for appropriate functioning and troubleshoot for any errors found

•HIPPA compliance

•Completed all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements

•Followed customer personal computer system hardware and software specifications based on configuration services being performed and the instructions supplied

•Ran script to build software initialize push from server to client

•Used efficient problem-solving techniques and departmental procedures to troubleshoot malfunctioning units

•Escalated issue to support level required to solve difficult problems or configurations as needed

Lead/Laborer

Imperial Cleaning Services Anoka, MN. 1999 - 2014

•Hired and directed temporary labor teams for large post-construction cleaning projects

•Prepared solutions/acids according to specs

•Followed procedures for the use of chemical cleaners and power equipment

EDUCATION/PROFESSIONAL DEVELOPMENT

CompTIA A+ Coursework and A+ Certifications, 2012, 2016, 2019

Microsoft 365 Certified, Modern Desktop Administrator Associate 2019

A+ Coursework: Anoka Ramsey Community College, Professional Training Center, Coon Rapids, MN.: installation, configuration, diagnosing, preventive maintenance and basic networking.

Microsoft 365: deploy, configure, secure, manage and monitor devices and client applications in an enterprise environment.

Diploma: Roseville Area High School – Roseville, MN.

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