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Assistant Customer Service

Dubai, United Arab Emirates
July 26, 2020

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Iuliia Labur


Dubai, Al Barsha 1, build. Desert Group 2




Date of Birth

18th June 1987

Family Status




Purchasing Assistant


2008 - 2009

Kharkov National University Of Economics (KSUE).

Master of Finance Degree.

‘Book-keeping and tax account 1C: Enterprise 7.7’ Courses


Ukrainian – mother tongue, Russian, English—fluent.

Computing Skills

MS Windows, MS Word, MS PowerPoint, MS Excel, Internet

Work experience

1st Nov 2018 –

8th of Jun 2020

15th Oct 2014 –

30th Oct 2018

1st July 2010 –

15 th Sept 2014

1st Nov. 2009 — 1st July 2010

Assistant Buyer, Luxury Home, Al Tayer Group, Dubai


Handle the order management process from PO creation till shipping instructions.

Seek order confirmations, evaluate order sheets, extract information, maintain order table.

Create and maintain the order database, work on pricing, invoice checking and supplier management.

Maintain regular communication with suppliers as applicable.

Work with logistic team to ensure timely delivery of goods.

Coordinate with finance department regarding the payments.

Communicate with the warehouse team to resolve any shipment discrepancies and delay and liaise with suppliers in case of variance/damage for immediate corrective action.

Maintain the return all faulty merchandise to the supplier and ensure the department receives a credit memo.

Monitoring the number of deliveries received.

Assist sales staff and management with customer service by placing special orders and providing with the information on stock availability and product knowledge.

Sales consultant in Harvey Nichols, Al Tayer Group, Dubai / Women Designer


Achieve monthly targets and KPIs.

Welcome and greet customers in a warm and friendly manner.

Identify customer needs and demonstrate excellent customer service.

Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.

Maintain styling advices for customers.

Receive cash or payment in any authorized modes from customers, issue receipts against their purchase and provide professional cash point service.

Maintain clean and organized display, fitting rooms and stock areas.

Maintain regular customer database and develop long-term relationships.

Prepare and perform brand presentations to the Team.

Handle customer complaints professionally, in line with the company after sales policy.

Economist in Llc Agrotep, Ukraine

Responsibilities: Searching for the clients to provide transport construction service, conducting negotiations.

Preparing agreements, invoices, acts of acceptance of services delivered, construction reports. Controlling an account receivable. Selling transport units.

Sending pre – declaration details to the custom according forwarding goods.

Secretary (Accountant assistant) in Llc Agrotep, Ukraine

Responsibilities: Welcoming business partners and guests.

Arranging accurate circulation of documents and information.

Providing general office assistance.

Processing Incoming/outgoing telephone calls/correspondence.

Preparing letters, proposals and other documents.

Working in 1C Software.

Preparing reports for city budget authorities.

Making payments for services.

Assisting in opening and closing of company’s bank accounts.

Preparing acts of acceptance of services delivered.

Assisting in correspondence with international customers and suppliers.

Personnel skills

Responsible, communicative, hardworking, positive minded person, good team player, well organized and systematic, flexible, ambitious and career-minded.

Hobbies Dancing, tourism, swimming.

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