Nurse Office Staff
Resume:
MA. PHINKY PAZ C. DIAZ, R.N.
Jaro, Iloilo City, Iloilo
Mobile Number: +639*********/+639*********
E-mail Address: **********@*****.***
PERSONAL INFORMATION
Age: 30
Gender:
Female
Date of Birth: Oct. 10,
1987 Civil Status:
Married Citizenship:
Filipino
Language Spoken: English, Tagalog
EDUCATIONAL BACKGROUND
TERTIARY EDUCATION
UNIVERSITY OF ILOILO
2004 - 2009
Rizal Street, Iloilo
City Philippines,
5000
BACHELOR OF SCIENCE IN NURSING
SECONDARY EDUCATION
COLEGIO SAN AGUSTIN
2001-
2004
Biñan, Laguna
Philippines, 4023
PRIMARY EDUCATION
MATER ECCLESIAE SCHOOL
1992-
2000
Villa Olympia
Subdivision, San
Pedro, Laguna
Philippines, 4023
WORKING EXPERIENCE
Full-time
Title/Position: Officer-in-Charge
Name of Company: Iloilo PDS and Laboratory Center, Inc. Inclusive Dates: Mar 5, 2019- Present
Major duties and responsibilities:
Completes operational requirements by scheduling and following up on work results. Supports company operations by maintaining office systems and supervising staffs. Maintains office staff job results by coaching, counseling, and disciplining employees, Maintains office efficiency by planning and implementing office systems, layouts and equipment procurement.
Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
Contributes to team effort by accomplishing related results as needed. Title/Position: Assistant Center Manager
Name of Company: International Cultural Studies and Education Corporation Inclusive Dates: Feb22, 2018- Feb 22, 2019
Major duties and responsibilities:
• Responsible to oversee the daily Center’s operations’ routine.
• Responsible in fostering harmonious relationship among employees and its clientele.
• Responsible in preparing the Center’s Annual Budget.
• Responsible in the monitoring and checking of Daily Cash Flow, AR and Accounts Paya ble.
• Monitors and checks in the attendance of personnel and faculty.
• Facilitates and recommends for the resolution on issued that may arise on employee grievance and discipline.
• Coordinates the performance evaluation of the Center’s Staff.
• Assists the Center’senrollment.
• Assists in implementing safety and security of the Center’s staff and students.
• Assists in keeping the Center’s physical cleanliness and orderliness.
• Responsible for recommending any improvement on the existing systems, procedures, and
processes to maintain work efficiency.
• Assists Academic Affairs in the preparation of annual activities.
• Submits incident report of any untoward events to Management.
• Responsible for prompt action and resolution on critical issues to prevent any uncalled for disruption of tasks.
Title/Position: Member Relations Officer
NameofCompany:PhilhealthCare,Inc.(Philcare)
Inclusive Dates: June 14, 2017- Jan 31, 2017
Major duties andresponsibilities:
• Provide Philcare customers with aholistically positive andpleasant experience at the PhilCare managed clinic or PhilCare LOA-issuing office.
• Address members' concerns regarding their PhilCare coverage benefits
• Respond to inquiries regarding PhilCare products and services
• Provide the Marketing Department regular feedback regarding customer satisfaction and customer complaints
• Execute pre-identified processes and related tasks to deliver expected output
• Generate insight from your observations and formulate recommendations that will hav e impact on business objectives and move the actual customer experience toward the ide al.
• Perform basic medical servicesfunction
• Letter of Authorization issuance
Title/Position: Nurse/Treatment Center Social Worker NameofHospital:WesternVisayasMedicalCenter
Q. Abeto St. Mandurriao, Iloilo City, Iloilo, Philippines Area/ Department: Programmatic Management of Drug-resistant Tuberculosis (PMDT) Treatment Center
(World Health Organization) The Global Fund Project; Philippine Business for Social Pro gress
InclusiveDates:April1,2016-April11,2017
Major Duties and Responsibilities:
• Calls and instructs Multiple Drug Resistance TB patients prior to enrolment to the program;
• Assesses patients socioeconomic classification and needs of enablers;
• Does residence verification among patients for enrollment and home visits to inter rupting patients;
• Requests and releases enablers topatients;
• Conducts Psychosocial andlivelihood activities to improve patients treatment adh erence
• Assists in Directly Observetreatment
• Coordinate and collaborates with other organization for other financial and psycho social assistance;
• Does other related duties as a Social Worker.
Title/Position: Nurse/Treatment Center Support Staff NameofHospital:WesternVisayasMedicalCenter
Q. Abeto St. Mandurriao, Iloilo City, Iloilo, Philippines Area/Department: Programmatic Management of Drug-resistant Tuberculosis (PMDT) Treatment Center
(World Health Organization) The Global Fund Project; Philippine Business for Social Pro gress
InclusiveDates:June1,2012-March31,2016
Major Duties and Responsibilities:
• Encoding the datainto the appropriate programmatic management ofdrug-resista nt tuberculosis information system;
• Transport of specimen;
• Ensuring availability of clinic and office supplies;
• Ensuring cleanliness of the entire clinic;
• Ensuring all equipment at the center are functional;
• May handle petty cash and its liquidation;
• Other duties that may be assigned to her, relative to her function as clinic assistant. Title/Position: Customer/Technical Service Representative Name of Company: SPi Global (Business Process Outsourcing Company) 2nd and 3rd Floors, Iloilo Super mart Bldg. San Jose cor. Avanceña St s., Molo, Iloilo City, Iloilo, Philippines
InclusiveDates:Nov.15,2011-Mar.31,2012
Major Duties and Responsibilities:
• Professionally andappropriately represents client company to their respective c ustomers in accordance with established handling procedures a. Documents all transactions with the customers in the relevant software syste ms for records purposes
b. Implements prescribed processes and systems to fulfil contact center operati on through prescribed medium or media (listed hereunder) of contact with cli ent company’s customers
• Regularly updates product knowledge and related programs and processesthro ugh continuous learning
a. Actively participates in trainings, meetings andplanning sessions to improve service delivery
b. Keeps self-up-to-date through navigating/browsing applicable front-end tools for advisories and updates regarding products and service/s.
• Interacts with fellow team members, immediate superior and other resource per sons to enhance performance.
Title/Position: Staff Nurse Trainee
Name of Hospital: West Visayas State University Medical Center Jaro, Iloilo City, Iloilo, Philippines
InclusiveDates:June27,2011-Sept.27,2011
Areas of Rotation
• Medical-Surgical Department
• Emergency Room
• Pediatric Ward
Major Duties and Responsibilities:
• Receives/gives endorsement from outgoing/to incoming shift nurses.
• Executes written, legal prescriptions for treatment, therapies, and medication.
• Prepares, administers, and charts accurately all medications.
• Report to head nurse/staff nurse and/or doctor the patient’s condition, reaction to drugs as well as other significant incidents.
• Documents accurately services rendered observations and changes in the patient’s condition and endorses to the staff nurse for signature.
• Prepares patient and/or equipment required and assists in the examination of th e patient.
• Provides health teachings to patient, his family and significant others.
• Knows each assigned patient in the ward, his diagnosis, treatments, andconditions.
• Helps patient and their family with their problems, through referrals, advice or symp athetic listening.
• Brings to the attention of the Head nurse/staff nurse to the shortage of supplies an d existence of potentially hazardous or faulty equipment. Title/Position: Nurse Trainee
Name of Hospital: Iloilo Mission Hospital
Mission Road Jaro, Iloilo City, Iloilo
Inclusive Dates: Oct. 11, 2010-Mar. 06, 2011
Areas of Rotation
• Medical-Surgical Department
• Pediatric Department
• Emergency Room
• Obgyne Department
• Operating Room/ Recovery Room
• Intensive Care Unit/Coronary Care Unit
Major Duties and Responsibilities:
• Assess patients’ needs, conditions and other concerns.
• Provide nursing interventions with supervision of a staff nurse.
• Provide oral and intravenous medications under the supervision of a staff nurse.
• Evaluate patient’s status after every shift.
• Document assessments and nursing interventions provided.
• Coordinates patient care with other members of health care team. SEMINARS ATTENDED:
Provider-InitiatedCounselingandTesting(PICT)
May 7-9, 2014
Manila Grand Opera Hotel
Binondo, Manila, Philippines
IV Therapy Update
Venipuncture:AnArt for IV Therapists
Preventionof Nosocomial Intravascular Device Related Infection Blood and Blood Components Transfusion
Dec.16-18, 2013
Molo, Iloilo City, Iloilo, Philippines
Training of Trainers on TB Infection Control
Oct. 29-31, 2013
PuntaVilla Resort and Training Center
Arevalo, Iloilo City, Iloilo, Philippines
Orientation and workshop on the Hospital TB Policy and the Hospital D.O.T.S Clinic Refe rral System
April 22-24, 2013
Smallville 21 Hotel
Iloilo City, Iloilo, Philippines
In the Nick of Time: Aseminar on Critical Care Nursing Mar. 23, 2013
Sarabia Manor Hotel and Convention Center
Iloilo City, Iloilo, Philippines
InterpersonalCommunicationandCounselingTraining
March 7-8, 2013
Crown Regency Hotel and Residences
Davao City, Philippines
Training for Programmatic Management of Drug-Resistant Tuberculosis Sept.3-21, 2012
Lung Center of the Philippines
Quezon Avenue Extension, Quezon City, Philippines
StandardFirstAidTraining April
14-17, 2010
Philippine National Red Cross, Bonifacio Drive, Iloilo City, Iloilo, Philippines Basic Life Support
April 12-13, 2010
Philippine National Red Cross, Bonifacio Drive, Iloilo City, Iloilo, Philippines Clinical Updates for Global Competitiveness with Enhancement of Nursing Concepts an d Skills on Complete Health Assessment and Physical Examination Nov. 6, 2009
SM Cinema 1, Iloilo City, Philippines
SYSTEM ABILITIES:
Computer literate
Proficientin:MicrosoftWord
Microsoft PowerPoint Microsoft
Excel
Microsoft Publisher Microsoft One
Note
CHARACTER REFERENCES:
MRS. CARYLTADY, R.N., M.A.N.
Clinical Instructor, College of Nursing University of Iloilo
Rizal Street, Iloilo City, Iloilo, Philippines Contact#:
MRS. DOUIE DELARIMAN, R.N.
Clinical Instructor, College of Nursing University of Iloilo
Rizal Street, Iloilo City, Iloilo, Philippines Contact#:
MRS. CORAZON BERJES
Head, Human Resource
Department Western Visayas
Medical Center
Q. Abeto St., Mandurriao, Iloilo City, Iloilo, Philippines Contact#: (033-*******-**
I, herebycertifythat the aboveinformation is true andcorrect to the best of myknowledgea nd belief
Applicant’s Signature
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