Service Manager

MUHAMMED SHAFFIR,

Service Advisor,

Mobile: +***- 70309889

Email: **********@*****.***

Passport No: T4999149

QID: 287********

Career Objective:

An enthusiastic and results-oriented professional intend to build a career with a dynamic organization with committed and dedicated people ensuring personal growth as well as value added growth of the organization. Enjoys being part of a successful and productive team and thrives in highly pressurized and challenging working environments.

Professional Summary:

10 years of diverse experience in the field of Automobile Service Industry with emphasis on different role in the service

o7 Years of experience as a Service Advisor in Abdulla Abdulghani & Bros.Co. W.L.L, Qatar.

o3 years and 3 months experience as a Service Advisor in Amana Toyota Kannur, India.

Controlling Front Office Area.

Being a valuable member of Kaizen Team.

Good Team member with;

Thorough knowledge in Car Service Industry.

Experience in customer handling, service Reminding and Service Marketing.

Expertise in managing Customer Complaints politely.

Effective communication, troubleshooting and good comprehensive skills.

Result oriented, self-starter and able to work with minimum guidance.

Excellent management skills.

Awards and Certificates

Star performer award Q1-2018.

Long service award, 2018.

Best service advisor customer service award, 2017.

Star performer award Q4-2017.

Best service advisor customer service award, 2016.

2nd place, best service advisor, 2015

Highest CSI score Q1, 2015.

Highest CSI score Q4, 2015.

3rd place, best service advisor, 2014

Highest CSI score Q1, 2014.

PROFESSIONAL EXPERIENCE

1)Organization : Abdullah Abdulghani & Bros. Co.W.L.L

Designation : Service Advisor

Experience : May 2013 – Still Working

Reporting to : Body-shop Supervisor/Manager

Abdullah Abdulghani & Bros. Co.W.L.L is leading Toyota & Lexus car distributer in Qatar, I have successfully completed 7 years as Service advisor in this company with many appreciation and prizes. I was awarded best service advisor badge multiple times during my tenure in the company.

Responsibilities.

Ensure customer satisfaction with quality Service.

Increase service and parts sales.

Contribute to new vehicle sales.

Address customer complaints.

To provide advises to customers.

Answer Service and Repair Enquiries.

2)AMANA TOYOTA (Sept 2009- Dec 2012)

A Leading Toyota Car Sale & Service Dealer in Kerala(India.).

Designation : Service Advisor

Experience : September 2009 – December 2012

Reporting to : Workshop Manager

Responsibilities.

Provide quality Service to customs.

Handling customer complaints.

Answer Service and Repair Enquiries.

Technical Skill:

Design

oCATIA V5, AUTOCAD.

Operating System

o Windows 10/7/XP/VISTA Mac(Apple)

Applications

oSAP and Oracle.

EDUCATIONAL QUALIFICATION:

QUALIFICATION

BOARD /UNIVERSITY

CLASS

YEAR OF PASSING

Bachelor of Technology in Automobile Engineering

Mahatma Gandhi University

First Class

2005-2009

12th

Kerala-state board

First Class

2004

10th

Kerala-state board

First Class

2002

ACHEIVEMENTS and Other skills:

Excellent communication and customer handling skill.

Strong analytical and troubleshooting skill.

Was school leader during 10th std.

Was district cricket team member during +2.

PERSONAL PROFILE:

Date of Birth : 10 May 1987

Nationality : Indian

Languages : English, Hindi, Arabic, Malayalam and Tamil.

Driving license : Qatar and India.

Marital Status : Married

Resident permit : Qatar

Hobbies : Driving, travelling, football and Listening music+

References:

1. Mr. Mohamed Amin, Body-shop Manager, Abdulla Abdulghani & Bros. Co. WLL Qatar Phone: +974-******** email: *******.****@********.***

Declaration:

I hereby declare that the above written are true to the best of my knowledge and belief.

Regards,

Muhammed Shaffir.

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