Admission Coordinator

Tiffany Sheldon

**** ******* ****

Cell: 317-***-****

Indianapolis, IN 46260

********@*****.***

Professional Experience

Brookdale Senior Living November 2017 to present

Admissions Coordinator

Indianapolis, IN

Maintain and/or improve the occupancy level and revenue production of the community in accordance with the marketing and business plans. Includes managing the sales/admission process and completing all activities required for an admission. Represents the community and increase awareness through participation in outside events, and professional groups, and manage the business development effort to generate referrals. Partners with management to develop and execute marketing plans and achieve community occupancy goals.

Manage the sales/admissions process by assisting prospective residents/families and referral sources in the decision-making process by understanding their needs and educating them about the community’s service.

Keeps management and other key associates abreast of the status of all prospective move ins.

Effectively manages community inventory and looks for opportunities for increasing revenue and creating other revenue streams.

Monitors conversion ratios regarding sales performance and business development calls to direct referral sources and collects and analyzes data to prepare weekly and monthly reports.

Provides frequent performance issue information to management.

Maintains working knowledge of payor sources and utilizes

Research and provides recommendations for content and delivery of brochures and flyers

Knowledge of a Medicare and Medicaid regulations, and managed care contracts

Complete weekly follows up calls and tours as defined by the community marketing and business development plan

Pre-certifications for admissions

Ensure all residents’ rooms are properly prepared per community’s regulations

Center for Healthy Aging/Healthy Transition Clinic August 2013 to November 2017 Certified Clinical Medical Assistant

Indianapolis, Indiana

Responsible for all back office clinical duties, preceptor to medical assistant employees, training and assisting staff on EMR, and ensuring patients were updated on immunizations and testing requirements per healthcare guidelines. Implemented and oversaw the clinic’s first flu clinic duties included scheduling appointments, ordering influenza vaccine, providing patient education, administering flu vaccine and inputting charges.

Administer immunizations

Order supplies and vaccines

Prescription refills

Order various test, referrals, and medications within EMR

Maintain physicians task list within EMR

Room patients including vitals

Conduct memory testing for patients with dementia

Assist physician with minor procedures

Schedule and confirm patient appointments

Compliance representative for two clinics

Scribing for physicians

PT/INR

Urinalysis

EKG and respiratory testing

Triage

Billing

Kaplan College July 2011 to March 2013

Externship Coordinator/ Career Services Advisor

Chesapeake, Virginia

Responsible for managing all administrative aspects of the externship process, including ensuring completion, accuracy and documentation of all required student and employer paperwork and overseeing the student externship process. Assist students in employment placements, interview techniques, and prepare resumes.

Initial site and evaluation visits

Site placements

Employment placements

Establish/manage externship sites

Manage and organize externship timesheets, reports, and files

Marketing

Train career services advisors

Organize career fairs

Patient First April 2011 to August 2012

Medical Assistant

Virginia Beach, Virginia

Assist physicians by preparing patients for office visits, taking vitals and performing standard procedures such as venipuncture and strep/flu test.

Order labs and X-rays

Ear and eye irrigation

EKGs

Autoclaving/Sterilization

PFTs

Clean and dress wounds

Centura College December 2010 to July 2011

Medical Assistant Instructor

Virginia Beach, Virginia

Instruct and educate potential medical assisting student’s anatomy and physiology, medical math, pharmacology, and medical office procedures.

Created lessons plans

Provide tutoring

St. Vincent Physician Network November 2008 to October 2010

Medical Assistant

Indianapolis, Indiana

Assisting physician, who sees up to 30 patients daily, with all routine responsibilities such as scheduling appointments, preparing exam room and charts, taking vitals, and performing a range of procedures from venipuncture to vision tests. In addition, maintain a daily nurse schedule.

Assisting with gynecological exams

Prescription refills

Spirometry

Performing strep, mono, and pregnancy tests

Ordering CT scans, MRIs, X-rays, and other labs and tests

Triage

Indiana University Medical Group December 2007-November 2008

Medical Assistant (Lead)

Indianapolis, Indiana

Assisting physician by preparing patients for office visits, taking vitals and specimen collections, and performing standard procedures such as venipuncture and wound dressing. Assist with procedures such as thoracentesis, sclerotherapy, and EKGs. Ensure clinic coverage for medical assistants. Other responsibilities included:

Schedule appointments and registration

Urinalysis

Educating patients for pre-operation

Removing sutures and staples

Code chart representative

Indiana University Medical Group April 2005-November 2007

Lead Medical Assistant

Indianapolis, Indiana

Correlated with the office coordinator to ensure proper coverage, assigned duties, conducted monthly meetings with staff, report any issues or concerns of staff, and ensured staff were updated on test requirements. Assisted physicians by preparing patients for office visits, taking vitals and specimen collections, and performing venipunctures, and assisting neurologist with Botox injections. Responsible for the five additional time share clinics which included rooming patients, assisting physicians with procedures, and having adequate supplies for clinics. Other responsibilities include:

Schedule appointments and check out patients

Assist with urology procedures

Apply and remove cast

Suture and staple removal

Schedule test and referrals

Authorizations

Triage

Administer medications

Inventory

Prepare charts

Military Experience

United States Navy July 1998 to October 2000

Airman

Education and Training

Indiana Wesleyan University August 2014 to July 2017

Bachelor of Science in Healthcare Administration

Honors

Bryant and Stratton

February 2003 to May 2004

Associate of Applied Science in Medical Assisting

Summa Cum Laude

Medical Assistant Certification February 2015 to February 2019

CPR certified

PPD placement certified

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