IT Management

WASIF Javed, Syed

****-* ******* **. *, Toronto, ON M4L 1Z5

Tel: 647-***-****, e-mail: *****@*******.***

Resume

OBJECTIVE: Seeking an IT position that is challenging and matching my professional skills.

SUMMARY OF EXPERTISE: 10+ years of proven IT technical admin & support experience in computer hardware, software application, physical & virtual infrastructure, messaging and end-user services.

PROFESSIONAL EXPERIENCE:

INFOSYS Management April 2015 - Current

Title – IT Consultant:

An IT consulting company serving clients in the business financial and educational sectors:

Act as subject matter expert in IT Technical support and resolving complex issues.

Interact with end-users through various communication means for resolutions of incidents.

Support end-users, troubleshoot their technical issues and perform root cause analysis

Deploying desktop computers, server hardware, network printers and scanners etc.

Install operating systems, applications, endpoint agents and add network configurations

Install network routers and switches, run network cables and provide RJ-11 & RJ-45 dropouts

Configure desktops and smartphones for domains, apps, Exchange e-mail and security controls

Backup systems and data where required and perform upgradation of hardware and software

Patching desktops and servers and update end-point security software including MS Office

Participate in incidents, service and change management and inventory processes

Document and report technical work performed and update help-desk ticketing system

Destroy data upon decommissioning of equipment

Support various clients as assigned by the supervisor

MEC- City Univ of New York Aug 2001 to Feb 2015

Title - System Administrator:

A public sector education and research institution providing higher education in various fields:

Work with Microsoft Active Directory Domain/Forest and perform upgrades where required.

Design and configure Linux systems, scalable storage area networks and install applications

Install various student educational and administrative apps for different departments.

Work on migration of server infrastructure to efficient, high available virtual environment.

Consolidate hardware and simplify server provisioning, deployment, managing and monitoring.

Perform upgradation of university’s endpoint security infrastructure of 500+ nodes when required.

Work on endpoint security, desktop encryption, data leak protection and vulnerability patching.

Perform malware exploits and attack monitoring and protection by isolating infected systems.

Install, upgraded and work with Exchange messaging systems and mail managing appliances

Implement various tools for password management, single sign on and e-mail management etc.

Participate in service desk, change control, infrastructure, procurement, SLA & SOW meetings

Train service desk and other tech supports across multiple depts on new and upgraded technologies

Monitor various logs and perform proactive actions to keep the infrastructure secure

Perform backup and restore operations of critical systems and end-users apps and data.

Aztek Group Inc., MI Dec 2000 – July 2001

Title: Network Administrator

The Company provided consulting services in networking, system integration and C2C business:

Assist in LAN/WAN planning, implementation and administrative support for various networks.

Install and configure various data communication software and hardware including antivirus systems.

Maintain OS support of Windows 95/98, Windows NT 4.0 and 2000 Servers infrastructures

Installed and maintained various Windows NT and Win 2000 Active Directory based networks.

Troubleshoot and various clients’ networks on on-call basis.

Perform backup and restore operations using ARC Backup Server.

Maintain client’s domain networks, security, GPOs and accounts management

Install MS Exchange Server 5.5, site services, connectors and provide outlook support.

Configured various Servers i.e. DHCP, RAS, DNS, Wins and Print and provided troubleshooting to clients.

Installed and configured Proxy Servers for centralized Internet connectivity including DSL and T1

Liaison for client companies to find better resources and purchase best solutions for their infrastructure.

Other services i.e. TCP/ IP configuration, Cisco Routers i.e. 1700, 2500, Switches 2900, Hubs, Ethernet Switches, UTP Cabling Cat-3, Cat-5 and enterprise printers.

Help in various technical reports, network diagrams, capacity & contingency recommendations, inventory reports, future growth, budgeting and identification of resources.

ACADEMIC QUALIFICATION:

1.Bachelor of Business Administration – Degree evaluation from ICES BC, Canada

2.Management Certificates in: Organizational Behavior, Energy Management & Transfer of Technology

IT CERTIFICATIONS HELD:

Microsoft MCSE 4.0

Cisco CCNP (Routing & Switching)

ITIL Foundation & Ops Support Analysis V3

Linux LPIC-1 Certified

TECHNICAL EXPERTISE:

Operating Systems: VMware ESX/ESXi 5.0/6.0, Microsoft Windows NT/2003/2008/2012/2016, Windows 7, 8, 10, Linux CentOS, Red Hat Enterprise Linux 6.x, Cisco IOS 12+, Apple Macintosh and IOS

Hardware: Dell HP IBM Servers & Desktops, NetApp EMC SAN, iSCSI, Cisco 295*-****-**** Switches, 250*-****-**** Routers & Access Points, ASA 5200 & Palo Alto Firewall, Riverbed IPS, FireEye, Dell Kace

Software: Microsoft Office, PowerShell & Python Scripting, Microsoft Hyper-V, MS Exchange 2003/2010/2013, MS SQL 2008, WSUS Patching, McAfee ePO Endpoint Encryption AV & DLP, Dell Kace Help Desk app, Symantec Endpoint Protection, Veem & Symantec Backup Exec & Archiving etc.

Network Services: Active Directory Domains/GPO/ADSi/NTFS, AWS Cloud EC2 S3 Glacier, NetApp SAN, Dell SAN, VPN, Good MDM, Syslog, VLANs, VTP, SPANs, Etherchannels, HSRP, VRRP, GLBP, OSPF, EIGRP, RIPv2, Routing, Switching, TCP/IP subnetting/supernetting, IPv6, Cisco AP, WireShark, KVM, SSL, SSH, NFS, Samba, LDAP, PXE, RPM, DNS/DHCP, Apache, Tomcat, Nagio, Symantec ATP, McAfee Endpoint Security, FireEye Antimalware, eEye Retina Vulnerability Scan, Riverbed IPS, ProofPoint, URL Filtering, High Availability, Anti-Spam, Malwarebytes Server etc.

Note: The above are the technologies I’ve used and worked on with my employers.

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