Customer Service & Technical Manager

***** ****** ** *** **

Memphis, MI *****

903-***-****

*********@*****.***

TODD HERMAN - I.T. MANAGEMENT

EXPERIENCE

OxEye Media — Customer Support & Sales Consultant

OCTOBER 2018 - DECEMBER 2019

•Assessed and implemented systems for Customer Support

•Generated Customer Experience solutions for international needs

•Travelled across the U.S. assisting in remote sales conventions

Legendsmith Phone App, Kirkland (remote) — Co-Lead Design Analyst

FEBRUARY 2011 - DECEMBER 2017

•Conceptualization of software

•Handled client feedback

•Director of software development and design

•Maintained “#1 downloaded app” status for three years

Dell/St. John Hospital, Michigan — Field Service Agent

FEBRUARY 2016 - MAY 2017

•Responsible for all Michigan St. John locations

•Computer, laptop, and tablet remediation

•Maintained equipment during live medical procedures

Hewlett Packard, Pontiac — Remote Access Technician

FEBRUARY 2015 - DECEMBER 2016

•Active directory management

•VoIP call and chat services

•Dispatching on-site support or hardware recalls

EDUCATION

Oakland Schools Technical Campus

2004 - 2006, OAKLAND, MI

•2 State M.I.T.E.S awards for CAD designs

•Studied CAD and Fabrication, earning 12 college credits

CompTIA A+ Certification

2009, OAKLAND, MI

•Core national I.T. and Electronics Certification, 2009

Contact this candidate