Coffee Shop Branch Manager
Resume:
CYRILLE GAYLE M. DAGALA
Tourist Club, Hamdan, Abu Dhabi
*******************@*****.***
A passionate and highly determined restaurant store manager with five years of extensive experience in overseeing and handling overall store operations consisting of 15 to 20 staff members focused on the company's profitability, people development, and delivering excellent customer service.
EDUCATIONAL BACKGROUND Bachelor of Science in Hotel and Restaurant Management
Far Eastern University, Manila Philippines
June 2010 - March 2014 Magna Cum Laude
WORK EXPERIENCE
Branch Manager July 2018 – January 2020
Coffee Project, Philippines
Managed the overall store operations, including managing a team consisting of 15 to 20 staff members, logistics management, procurement, establishing local store promotions, and store investigation on store related cases.
Recruits potential candidates, and conducts a one-on-one interview, streamlined employee onboarding, evaluation, and agency coordination. Achieved company objectives in sales by meeting the daily sales target, analyzing the Profit and Loss Statement, and controlling costs, which generate 90% gross profit and successfully attain a 10% monthly sales increment.
Prepare store and financial reports for monthly and quarterly business reviews to Operations Head, which includes Profit and Loss analysis, local store marketing strategies, and workforce performance status.
Meet the desired waste percentage of +-1% by monitoring stock inventory using LS Retail Nav System by checking item’s actual daily usage, accurately encoding item deliveries, and analyzing product mix.
Contributed to the company’s training and development by coaching newly hired and present employees on customer service skills, sanitation, machine calibration, coffee 101, quality assurance, and visual merchandising, leading to employee’s competency and motivation, consistency in standard operating procedures, and alignment of company’s goals and values.
Build the capacity of baristas and prepare performance appraisals leading to internal promotion from consistent coaching and monitoring.
Conducts market research to plan marketing strategies including but not limited to social media promotion, exchange deal, tie-up with companies and other institutes, media network advertising, and mall events participation.
Shift Supervisor May 2016 - January 2018
The Coffee Bean & Tea Leaf ®, Philippines
Supervised the overall store operations with a team consisting of 12 to 15 staff members in conducting daily store operations in ensuring sales growth, delivering excellent customer service, and marketing KPI’s.
Managed the daily shift by utilizing the company’s appropriate management tools to do primary floor control, building team spirit and productivity, ensuring safety and sanitation, enhance the economic engine, and shift assessment, which results to 98% overall passing grade on monthly audit reports from The Coffee Bean and Tea Leaf store performance monitoring system.
Meet the company’s monthly financial budget from maintaining 8% labor cost, lower cost of sales, and manage 20% store expenses, leading to monthly positive EBIT.
Worked on the team member’s career improvement through individual coaching, in-store training, effective daily shift huddles, and directly responsible for one team member’s internal promotion from consistent coaching.
Developed effective marketing strategies that resonate with customers such as relevant local store marketing initiatives, product promotions, and analyzing competitor’s profiles.
Assistant Store Manager July 2014 - October 2015
Domino's Pizza, Philippines
Actively managed the overall store operations and team members by working hands-on in making food, servicing customers, and overseeing the coordination of pizza deliveries, which brings the store as the training store of newly onboard employees.
Received 4 to 5 Stars monthly rating from Operations Evaluation Report (OER) conducted by Region Heads, District Manager, and International Auditors, which adheres to Domino’s Pizza standard operating procedure from food safety, delivery service, and restaurant cleanliness.
Achieved -+1% item variance by making accurate PAR of raw ingredients, monitoring real-time item usage, and preparing daily inventory with Domino’s Pulse system.
Utilized the Domino’s Pulse system as an overall store software tool to track store sales progress, stocks management, delivery driver routing system, end shift reports preparation, and compiling customer information.
Received store recognition awards, such as the Overall Champion of the Mega Week Challenge in September 2019 and Weekly Champion of the Mega Week Challenge for June & August 2015.
ON-THE-JOB-TRAINING
Resort Worker / Housekeeping Room Attendant March 15, 2013 – June 15, 2013
Mount Olympus Water &Theme Park
Wisconsin Dells Parkway, Wisconsin Dells 53965 WI, USA
Execute operational and safety procedures of the Housekeeping Department according to established standards of the company.
Coordinate with the Housekeeping Manager and Supervisor for the assigned duties such as cleaning and sanitizing rooms and bathrooms, replenishing room supplies, cleaning guest corridors, and reporting any maintenance work required to achieve the housekeeping department goals.
Obtained a cultural exchange program while learning in a fast-paced working environment in the United States of America.
TRAINING AND CERTIFICATES
Best Rookie, The Coffee Bean & Tea Leaf ®, Philippines, May 2016
Certified Barista, The Coffee Bean & Tea Leaf ®, Philippines, May 2016
Ms. Hot Caramel Macchiato, The Coffee Bean & Tea Leaf ®, Philippines, November 2016
Ms. Ditting Grinder, The Coffee Bean & Tea Leaf ®, Philippines, April 2017
Pulse & Local Store Marketing Workshop, Domino’s Pizza, Philippines, June 2015
International and Cultural Exchange Program (IECEP) – Spring Season 2013 Work and Travel, Mount Olympus Water & Theme Park, Wisconsin Dells, United States of America, July 2013
SKILLS
Customer Service Oriented Marketing Strategies
Interpersonal Skills Pre-opening Procedures
Team Leadership Problem Solving and Conflict Management
Manpower Management Sales Techniques
Recruitment and Training Profit and Loss Management
Inventory Controlling Security Analysis
Team Management Logistics Management
Payroll and Attendance Safety and Sanitation
Performance Management Coffeeology
COMPUTER SKILLS
Domino’s Pizza Pulse System Alliance WebPos
LS Nav System Microsoft Office
POS
NATIONALITY
Filipino
LANGUAGE
English: Fluent
Tagalog: Native
Mandarin: Basic
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