Customer Service Agent

Ahmed Mohamed Abdelrahman

Personal information & Contact

Profile: Male, 29, Single

Nationality: Egyptian

Current Location: Dubai, United Arab Emirates

Phone Number: 052*******

Email: *************@*****.***

Summary

Professional, motivated and looking forward to live up to your expectations and to use my

modest experiences in favor of the company.

Skill Highlights

Flexible and quick learner

Proficient in both oral and written communication

Willing to be trained

Hardworking

Committed to job

Capable of working under pressure

Knowledgeable in computer applications including MS Office.

Attentive to details

Work Experience

October 2014 – July 2020

Customer Service Agent in Dubai International Airports (Dnata)

Handling Other Airlines Operations (Check-in,Boarding).

Meeting and assisting Premium Customers and those with high profile to clear all airport formalities.

Cashiering to collect excess baggage fees for other Airlines.

Lounge Receptionist.

Certificates / Online Courses attended within Dnata

Aviation Security.

Interpersonal Communication.

Customer Service Strategy.

Protecting Payment Card Information.

Working with Upset Customers.

Dangerous Goods for Passenger Handling.

May 2013 – September 2014

Axiom Telecom Dubai

UAE Call Center Adviser Dealing and handling GCC customers inquiries and complaints on a multiple channels (Axiom telecom, Phone care, Fono, One mobile, E-Voucher, Givori luxury mobiles).

Jul 2012 - Apr 2013

Areco Cargo Service Alexandria

Accounting Assistant reporting to accountant manager expenses and incomes on a monthly bases.

Aug 2011 - Jan 2012

Izees Company Alexandria

Marketing Assistant for a tourism village in Alexandria.

Education

Sep 2009 - Jul 2012

Graduated from Faculty of commerce Alexandria University

Commerce, Bachelor (B Sc/BA), GPA Good degree

Other certificates

2015

UAE Driving license for light vehicle valid till 2025

2012

Commercial Excel at Eaac Professional center of Alexandria

Languages

*Arabic: Native

*English: Fluent

Conclusion and Declaration

I hereby certify that the above mentioned statement is correct and true to the best of my knowledge and belief.

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