Customer Service Practitioner

TANU SAWAIKA

É: +91-912*******; Email: ***********@*****.***

Summary

Experienced Information Process Enabler with over 2 years of experience in BPS Industry. Excellent

reputation for resolving problems. Improving customer satisfaction, and driving operational improvements. A keen analyst to work for Accounts and Finance Department through hard work, attention to detail and training. Motivated to excel in Accounts and Finance Department. Interested for non voice job profiles.

Skills

Customer Service

MS Office

Communication

Experience of working under Income Tax and GST Practitioner

PROFESSIONAL EXPERIENCE

Aug’18 – till date: Tata Consultancy Services, Varanasi as Information Process Enabler

Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards

Handled calls and tickets within given timeframe to address customer inquiries and concerns.

Awarded with Star Performer of the Month

Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.

EDUCATION

CA (CPT)

ICAI

B.Com 2018

Banaras Hindu University, Varanasi

HSC 2015

CBSE

Personal Details

Date Of Birth Jul 18, 1998.

Address C-13/25, Aurangabad, Varanasi-221001

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