Engineer Support
Resume:
Name
Rajesh
Objective:
A highly self-motivated Engineer with a focus to explore and achieve in the area of System Administration in IT industry. To work in a progressive organization where I can put my best efforts and share knowledge to progress professionally and personally.
Degree
Institution
Year
Percentage
B.E Electronics and Communication
Kamaraj College of Engineering and Technology
2013-2015
59%
DIPLOMA in ENGINEERING
K.L.N Nagaswany Memorial Polytechnic College
2010-2012
72.92%
Experience Summary
Experienced in Desktop/Laptop Operating system
Managing Local area Network, Wireless Network, Virtual Private Network and WAN
Configuration, Implementation and software Troubleshooting
Troubleshooting and diagnostics
Troubleshooting Hardware Support
Data Backup Support
Printer Troubleshooting and Toner Handling
HP & Lenovo Driver Pack Installation Issue resolving
Managing IT inventory and Asset management
Attending all IT support incidents with SMT tickets
Coordinate and manage relationships with customer, vendors and support staff
Skills :
SCCM software
Symantec Endpoint Security
Incident Management
IP Addressing & Sub netting
PC Hardware & Software
Network Security
MS Office
Experience
Organization
ROBERT BOSCH ENGINEERING PVT LTD
Duration
December 1, 2017 to Present - (2 YEAR)
Client
Robert Bosch
Role
System Engineer and Networking
Designation
System Engineer
Area of Work
Vast knowledge in installing and configuring computer networks and systems, consulting with clients to specify system requirements and design solutions
Resolving tickets raised on Manage Engine (ticketing tool)
Client connectivity troubleshooting and troubleshooting the network related problems
Configuration of Outlook (2007, 2010, 2013 & 2016) and troubleshooting issues like configuring the mailbox & group mailbox creating and adding PST to mailbox, repairing the corrupted PST
Remotely managing client computers by using remote tools
Configure and troubleshooting issues related to Outlook and Skype for business and all other office applications
Exchange Online and SharePoint Administration: Responsible for Creation and giving access and assign permissions to SharePoint sites
Deploy and operate the end-point security tools - Symantec End Point Security
Responsible for inventory management function, planning, monitoring, procurement and recording IT hardware assets to ensure compliance with company policy and vendor contracts
Knowledge in software licensing modules
Vendor Management, coordinating with Different Vendors for Leased Lines & different hardware Vendors
Device purchasing instructions and policies and ensure proper procedure from both the company and vendors
Experience
Organization
ACME COMMUNICATION
Duration
AUGUST 29, 2016 TO NOV 24, 2017 - (1 YEAR)
Client
Role
System Engineer
Designation
System Engineer
Area of Work
Hardware and Software Support
Customer Support Engineer
IT Infrastructure Engineer
Networking Support
Basic Server Maintenance
Remote IT Support
Strengths
Goal Oriented
Good communication skill
Leadership quality and adaptability
Team Player
Personal Details:
Name: Rajesh. M
Mobile: +91-737*******
E-Mail: *************@*****.***
DECLARATION
I hereby declare that above information is to the best of my knowledge and belief.
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