Manager Sales

RICK J. BEVARD

**** ********* ***. *******, ******** 64138 913-***-**** *******.*.******@*****.***.*** Operations Management Human Resources Technical/End-User Support Customer Service/Relations 10+ years of combined HR, administrative, operations management, sales, and technical experience. History of managing complex operations, supporting large workforce, providing efficient administrative support, improving processes, savings cost, meeting deadlines, and elevating output, quality, customer satisfaction, and employee morale at all-time bests. Recognized as a skilled communicator, facilitator, and team-builder with an ability to inspire commitment, lead, and direct all types of personalities, and consistently exceed organizational goals and objectives. Possess excellent communication, interpersonal, leadership, and telephone skills, able to interface effectively and develop strategic relationships with vendors, customers, & staff, and deliver innovative ideas and solutions.

Areas of Expertise

• Systems Analysis

• Sales and Marketing

• Office & Payroll Administration

• Conflict & Change Management

• Cognitive Reasoning

• Warehouse Management

• Contract Negotiations & Compliance

• Scheduling & Calendaring

• Financial Budgeting and Analysis

• Staff Training & Recruitment

• Process & Productivity Improvement

• Accounting Principles / Auditing Standards.

Professional Experience

Immigration Services Officer Oct 2017 – Present

NBC Department of Homeland Security USCIS Supervisor: Patrick Northcott, 800-***-**** Demonstrate and develop resource management skills in Family Based Petition Files –analyzing ORB, Insufficient Filings, Failed Validations, and through various trainings. Strong attention to sensitive documents, applicant requirements, materials, and details. Implement and communicate immigration policies and procedures. Also, a member of the ELIS Validations Digital Team.

• Actively involved in team and facility events. Orchestrated the 2017 Christmas Dinner for our Division.

• Perform supervisory reviews and evaluations have provided positive feedback for my direction and continual development.

• Basic Training FLETC Academy Graduate (April 2018). Produced final video for our 150-member class.

• Completed Career Coaching Mentor Program in July 2018. Also, a Surge Capacity Applicant and WRA Volunteer. Operations Support Specialist, Cerner Corporation – North Kansas City, MO Contractor for Office Team (F/T) (Nov – Mar 2015) with Cerner (Apr 2016 – Sep 2017) (FTE) Supervisor: Ian Simons. 816-***-**** Involved in day-to-day associate operations and HR Service Excellence through the ASKHR program which was a first line of communication and distribution point for requests and handling and intuitively managing needs of associates. Contributed to population health medical record keeping, data systems, and development strategies for a stronger team and efficiently quantifiable performance.

• Assisted with employee requirements, hiring, payroll, immigration work visas, and data collection.

• Took responsibility for workplace safety (CPR trained) as the Emergency Floor Coordinator

• Awarded Departmental Certificate and Award for valuable contributions to additional tasks (April 2017) Human Resource Manager – IT Recruitment and Placement – (Full-Time) Sep 2014 – Aug 2015 Saicon Consultants – Overland Park, KS Supervisor: Vinny Kumar, 737-***-**** Provided expertise in full-cycle technical recruitment from sourcing, identifying, interviewing, and placing personnel in quick turnaround time in contracts, contract to hire, and permanent positions in USA and Canada. These were often international students who were working on a B1 Visa upon completion of their Graduate Level Computer Science /Programming Certifications.

• Met with Fortune 500 executives to discuss their IT staff requirements and created plans to source the best candidates. These ranged from top Kansas City Corporations: Burns and McDonnell, Cerner, Black & Veatch, Sprint & other sites using strong web developers.

• Maintained solid working relationships with clients to better understand their current and anticipated requirements and continue a steadfast working relationship with them. Warehouse Manager / Sales, (Full-Time) Jan 2014 – Sep 2014 Colorvision Corporation – Independence, MO Supervisor: Chase Cook, 816-***-**** Made up to 20 deliveries daily and managed a 3-person team with daily inventory and delivery of environmentally friendly water- based paints, ensuring expediency and accountability with loyal customers. This encompassed the Independence, MO, to Lee’s Summit, Grandview, Belton, and North KC areas of auto body shops. Provided exceptional leadership to the warehouse team and provided routinely and timely briefs to senior executives and managers to ensure smooth operations.

• Complied with regulations, Corporate and Work Health and Safety policies to create an organized & safe working environment

• Coordinated the use of computerized software and automated systems to ensure efficiency and proper time management. This included a precise monitoring of functionality for all scanners, trackers, and machinery. Fast Solutions Installation Technician, (Full-Time) Jan 2013 – Dec 2013 Fastenal Corporation – Edwardsville, KS Supervisor: Jeff Wittman, 913-***-****

• Provided exemplary support and installation services to clients across the Mid-west. Many of these were large and nationally recognized companies. At Amazon in Lenexa, I was part of an 8-machine installation. A Walmart Distribution Center in Ottawa, and One in Nebraska purchased from us, along with Tyson Foods in North Platte NE, several dealerships, and other organizations in St. Louis, where a weekly visit was required.

• Created clear presentations on Fastenal products and participated in sales conference calls. The emphasis of these products was to allow Managers and Supervisors to incorporate cost cutting methods in their inventory and overhead by installing Fastenal Vending Machines for their products. Limiting the output of each product, per employee, while purchasing those same products and renting the vending solutions through Fastenal. So, it was a win-win opportunity for both sides.

• Fostered relationships with technicians and clients by providing around the clock support services and tending to their questions and concerns about compatibility, connectivity, upgrading, ordering, etc. Co-Owner / Vice President, (Part-Time) Aug 2008– Dec 2012 YOBE Enterprises – Bonner Springs, KS

• Co-founded the business and increased revenues to more than $81,000.

• Created and implemented the long-term advertising strategy for the firm. This included business cards and promotional materials for the service products. These involved radio-controlled devices for tow trucks, cranes, dump trucks, fire equipment, and more. This made a safer way for anything hydraulically operated by one person or crew. The tools were high quality, FCA regulated and the strategies and sales aimed at small and large businesses along with city workers and Department of Transportation.

Manager Associate, (Full-Time) Jan 2012 – Dec 2012 Hertz Rent-A-Car – Overland Park, KS / Shawnee KS Supervisor: David Brewer, 913-***-****

• This position served as a Branch Manager in Training Role. It groomed us as associates to learn and grow the business. Averaged 10 rentals and contracts per day, along with establishing new customers.

• Provided accurate accounting, sales, and rental reports in a timely manner to the branch manager.

• Supported consistent and effective marketing communication across association accounts along with addressing customer concerns and encouraging promotions and brand loyalty.

• Created and tracked metrics that emphasized safety, quality, efficiency and cost controls. Loss Prevention and Security Specialist, (Full-Time) Feb 2011 - Dec 2011 Monument Security, Barnes & Noble on Country Club Plaza, Kansas City, MO.

• Loss prevention and security measures while establishing a night shift presence and deterrent.

• Created and instilled Standard of Operations Safety and Security Guidelines for large retailer in high traffic retailer area.

• Incorporated and tracked metrics for theft tracking. Maintenance Technician, (Full-Time) Jan 2009 – Jan 2011 Allen Community College Iola, KS Supervisor – Don Bauer, 620-***-****

• Provided evening campus security and cleaning along with operations continuance for Maintenance Dept.

• Assisted with setup and tear down for presentations, displays, and productions.

• Was part of a team and an individual unit according to assignments throughout the school. Detention Officer, (Full-Time) May 2005 – June 2006 Allen County Correction Facility – Iola, KS Supervisor: Sheriff Tom Williams and Joni Tucker, 620-***-****

• Managed security and fingerprint processing and booking paperwork for over 80-inmates in a county jail. Extensive reports were required in some instances.

• Attended and accompanied inmates to court cases.

• Distribution of meals and accuracy in medication.

• Fast paced attention to detail and ability to de-escalate situations or request 911 or police assistance.

• Honoring of honesty and confidentiality requirements for filing and speaking with press or families. Administrative Assistant and Volunteer Coordinator (Part-Time) May 2004 – June 2006 Freedom Ministries of Kansas Inc. – Iola, KS Supervisor: Tom Bevard, 620-***-****

• Mentoring and outreach to state-wide prison inmates giving council on personal and professional related issues along with teaching and coordinating teachers for life skills classes and incarceration related college and student possibilities.

• Fundraised, coordinated events, recruited up to 100 volunteers for events, and drafted quarterly newsletters.

• Pulling of truck and trailer, repairing, and setup of musical and sound equipment. Education & Academic Qualifications

University of Central Missouri, Warrensburg, MO. Graduate Level Education May 2017 Master of Business Administration (MBA): 3-year Program emphasizing Strategic Organizational Leadership Pittsburg State University, Pittsburg, KS (Full-Time Student) Dec 2007 Bachelor of Communications and Media, with a Minor Study in Creative Writing and Business. Volunteering

As part of the aim of USCIS DHS, we stress our support of community involvement & positive leadership roles social organizations. Here are some ways that I have, and continue to contribute such in and around Kansas City on a regular basis. I like to give back to the area, and help others find their own capabilities. These average about 5 hours per week or estimate 20 per month.

High Aspirations KC– Mentor, chess instructor, and leadership guide for inner city youth. Sep 2016 - Current

Graceway: Youth Leagues KC –Summer Coach with the Royals Charity Leagues. Ages 7-8 April–July 2018

Uplift Organization – Assist with feeding the homeless through weekly delivered meals. Nov 2013 - Current

Artists Helping the Homeless – Feeding and providing essentials for the homeless. Oct 2015 - Current

Serve KC – Local community volunteering organization with various monthly opportunities from clean-up, tree planting, food bank, and wellness resources. Aug 2013 – Curren

Kansas Department of Corrections - Volunteer Coordinator / Education Life Skills Mentor: 1998 - 2005

Contact this candidate