Back Office Customer Service

Shelly Morton Operations Executive

*************@*****.*** LinkedIn 832-***-**** Missouri City, TX

Results-driven and accomplished professional with 29+ years of extensive experience in streamlining operations, maintaining continuous process improvements, and strategizing business plans. Adept at managing budgets, reducing operational costs, increasing efficiency and productivity, enhancing employees’ performance, and developing policy and programs. Expert at developing and implementing SOPs, optimizing resource allocation, managing inventory, and maintaining robust relationships with vendors. Demonstrated success in collaborating with C-suite, communicating with internal and external stakeholders, and leading cross-functional teams. Areas of Expertise include:

Budget Management

Inventory Control

Process Improvement

Strategic Planning & Execution

Resource Allocation

Training & Development

Team Building & Leadership

Cross-functional Collaboration

Supply Chain Management

Professional Experience

SCOPE IMPORTS, INC Bellaire, Texas 4/1991 to 3/2020

VICE PRESIDENT OF OPERATIONS

Facilitated in implementation, training, and maintaining new Enterprise Resource Planning (ERP) system throughout all divisions within the organization that resulted in enhanced efficiency, customer service, reporting, and planning. Assisted in controlling and administering warehouse operations and improved distribution center management by implementing new Warehouse Management System (WMS). Streamlined operations and ensured operations team comply with operational standards by consistently maintaining onsite presence. Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership. Led Human Resource initiatives by proactively coordinating with employees. Developed and maintained robust relationships with vendors while monitoring supply chain functions to identify and mitigate discrepancies. Led cross-functional projects and identified and solved complex problems in all areas of the business. Collaborated with the finance team to manage and streamline accounts payable and accounts receivable. Supervised daily operations while focusing on efficiency, team collaboration and process improvements both within the corporate office as well as the multiple warehouse locations in California and Michigan. Increased employee job satisfaction with hands-on, motivational approaches. Supported back office procedures, including hiring and employment processes.

Key Accomplishments:

Assisted in designing and implementing C-TPAT program by participating in a Focused Assessment Audit with US Customs.

Participated in a panel in Washington with US Customs to help establish their risk matrix for import transshipping.

Assisted in designing and implementation of the S.M.A.R.T program with USC to ensure import entries processed within an hour.

Education

Bachelor of Computer Information Systems and Accounting

STEPHEN F. AUSTIN STATE UNIVERSITY Nacogdoches, Texas

Bachelor of Science in Operations Management -Logistics and Transport

SOUTHERN NEW HAMPSHIRE UNIVERSITY Online Currently Enrolled

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