Hotel/Resort Operations Manager

BIPLAB DAS

E-Mail: ***********@*****.***, Skype: biplab_daas

Ph. : +971-**-*******, +971-**-******* (UAE), +91-700******* (India)

Seeking challenging assignments in Operations with a growth oriented organization in the Hotel/Hospitality Industry.

SUMMARY

Acknowledged hospitality industry professional (22 years +) with extensive domain expertise across all functions of the industry experience spread over business hotels & leisure resorts. An extensive and multi skilled hospitality professional with industry experience, expertise in hotel management, food & beverage operations, vendors relations, Training & Development, Cost Control, Menu Planning & costing, Events & Promotions, Marketing and guest service operations & Pre-opening. A team player that generate significant growth in hotel revenue and effectively motivate personnel to provide superior guest service.

INDUSTRIAL TRAINING/EXPOSURE

Tenure Organization / Designation

Oct’95-Mar’96 Hotel Renaissance Resort (5* Deluxe), Goa in F&B, Front Office, House Keeping & Food Production.

Sept’96-Jan’97 Hotel Mansingh (5*), Jaipur, Rajasthan. Specialization in Food & Beverage

Dept.

RESENT JOB DETAIL

From April’19 Working as an Operations Manager at Sheraton Khalidiya Hotel, Abudhabi – F&B Division Managed by Ramee Group of Hotels & Resorts, UAE.

Role: To look after entire Operation of F&B Outlets, Health Club, Spa.

Responsibilities:

* To achieve the revenue targets and to ensure unit is managed, maintained and operated in a manner which is profitable & cost effective.

* Conduct the operations meeting with the entire Outlet Managers daily to discuss routine operational matters, sales targets, guest feedbacks / action taken, and staff issues if any.

* Ensure SOP implementation in all Outlets and check the same during routine operational checks.

* Inspecting the Departments & outlets for ambience, service readiness, staff grooming, for SOP implementation, Trainings & hospitality culture.

* Monitor the quality / standard of Guest service, food Quality during operations.

*Maintain PR with hotel guest /members by meeting them and /or by visiting the restaurant and listening to their suggestions and complaints and take necessary steps for solutions.

* Be present and cooperate with Audit team.

* Reports to Daily Sales Report, Daily Guest Feedback, Daily Unit Manager's meeting report, Monthly Reports of Departmental Inventories, Monthly Food cost & departmental operating cost reports.

* Ensuring security is effective.

* Ensuring compliance with licensing laws, health and safety and other statutory regulations.

* Supervising maintenance, supplies, renovations and furnishings.

PREVIOUS WORK EXPERIENCE

Tenure Organization / Designation

Aug’17 - Mar’19 Worked as an Food & Beverage Manager at Sheraton Khalidiya Hotel, Abudhabi – F&B Division Managed by Ramee Group of Hotels & Resorts, UAE.

Role: Entire F&B Operation, Training & development, Events & Promotions, Marketing & PR Activities.

Tenure Organization / Designation

Oct’17 - July’17 Worked as a Food & Beverage Manager at City Tower Hotel, Fujairah, UAE – A 4* Deluxe Hotel owned by R.C Hospitality, UAE having 240 Rooms, 12 F&B Outlets & Banquets. Role: Entire F&B Operation, Training & development, Events & Promotions, Marketing & PR Activities.

July’15 – Sept’16 Worked as a General Manager at Al Mandoos International Hotel, Sohar Oman under the management of Universal Hotel Management & Development, Bahrain running hotels in Middle East & Africa.

July’13 – June’15 Worked as a Food & Beverage Manager at Ramee Group of Hotels, Bahrain. Role: Entire F&B Operation including Banquet Operation, Training & development, Events & Promotions, Marketing & PR Activities.

May’09-June’13 Worked as a General Manager in Tulip Inn Green N Breeze Resort, a Golden Tulip Hotels Property at Mussoorie, INDIA. Looked after entire Operation including F&B Operation.

Jun’05-April’09 Residential Manager, Hotel Appolo(3*), Siliguri, having 48 rooms, 2 Fine Dining Restaurants, Bar, 4 Banquets & Conference Halls.

Dec’04-June’05 F&B Manager, Camellia Resort, Puri. Looked after the operation of F&B Dept Having 2 fine dining Restaurant, Bar & 2 Banquet & Conference Hall.

Oct’01-Nov’04 Asst. Manager, Tandoori Nights Restaurant, Kolkata

Looked after overall Restaurant Operation & to assist Manager.

Apr’97-July’01 Captain, Maharani Palace, Jaipur. Looked after the service of F&B outlet.

NOTEWORTHY ATTAINMENTS

Organised lots of International Live Tribute Shows, Theme Nights, Special Events & sales promotions regularly in our Largest British Pub in Bahrain and increased sale by 30% in a period of one year.

Organised lot of Food Festivals in Hotel East Palace & Hotel Appolo, West Bengal

Awarded “Employee of the Month” in Hotel Maharini Palace, Jaipur.

Worked as an Operation Manager in a Preopening property in Oman and increased revenue by 400%

Joined Ramee Group Abudhabi as a F&B manager at the stage of preopening of 5 F&B Outlets and did the setup of entire F&B Dept. including Outlet setup, recruitment, training, Marketing, Promotion AND later promoted as an Operations Manager

SCHOLASTICS

1997 3 Years Diploma in Hotel Management from I.H.R.M, Kolkata.

1997 Bachelor of Arts from Calcutta University, Kolkata.

2013 MBA in Operations from SHOBHIT UNIVERSITY, Meerut, INDIA

IT SKILLS

Done Advanced Software courses from El net 3L Academy & Hardware & Networking course from Engress Infosolution, Kolkata.

Proficient in MS Office, Windows, Internet, All Hotel related software like HMS, PMS, IDS, FIDELIO, OPERA etc.

PERSONAL DOSSIER

Date of Birth : 26th November’1975

Present Address : Abudhabi, UAE

Permanent Address : D107/1, Ramgarh, Kolkata-700047, WB, India

Marital Status : Married

Father’s Name : Binoy Kr. Das

Nationality : Indian

Passport No : K8129028 (Valid till 2023)

UAE Driving License No : 198569

Date: (Signature)

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