IT Admin/Front Office/Admin Assistant/Training Coordinator

OBJECTIVE:

To achieve organizational goals and reach the pinnacle of success in sprit of team work by utilizing my educational background and skills.

EXPERIENCE:

NOVEMBER 2018 – PRESENT

IT ADMINISTRATOR/PERSONAL ASSISTANT

INTERNATIONAL DISTRIBUTION ESTABLISHMENT, UAE

Administer and maintain systems support for software, hardware and servers: test, troubleshoot, diagnose and resolve all problems, responding to client email requests.

Solving Internet connectivity issues using Dynamic DNS, installing office software solutions.

Coordinated and arranged vacation and business travel and daily meetings for executives and senior management personnel.

Kept executive briefed on operations by recording meetings, keeping files current, and collecting data and reports from different teams.

Increased office efficiency by updating office records, presentations to support management.

Place local orders to the system and coordinate with the supplier, store operations, finance and freight forwarders to ensure timely delivery to the stores.

Collect information on sales to analyses the performance of brand per store per product. Prepares a report to highlight the sales performance of the brand.

Coordinates with store operations for new launches, and ensure all the prices are uploaded to maintain accuracy of the system and extract periodic reports based on management requirements.

Follow-up with the suppliers for obtaining the security permits for various promotional activities to be conducted for the respective brands whereby ensuring smooth implementation of plans in order to have a successful event.

Making sales orders in ORACLE BUSINESS SUITE APPLICATIONS and accessing orders from ECOMMERCE.

Attending promptly the sales feedback / complaints / suggestions received from the market regarding the products to maintain the dealer, customer as well as sales staff confidence on the brands at all times.

Coordinates with the warehouse regarding the incoming stocks and when it will be update on the Oracle system.

AUG 2016– SEPT 2018

TRAINING COORDINATOR/CUSTOMER SERVICE SUPERVISOR

CONCENTRIX INDIA PVT. LTD (OUTSOURING AGENCY FOR AXIS BANK), INDIA

Created, administered and graded tests and quizzes and provided quick feedback to test takers.

Gave feedback to individuals regarding their actions, behaviors and verbal responses to queries.

Provided high-quality training to employees using learning methodologies to promote and explain company's goals, mission, and values also worked with escalation team by tracing calls and providing feedback and provide documentation(e.g. Performance logs, Quality reviews,etc)to managers. RASHMI PRATIMA FURTADO

Address: Al Nadha 2, Dubai

Phone: 056*******

Email: ***********@*****.***

EDUCATION:

JUNE 2016

BACHELOR OF ENGINEERING (COMPUTER SCIENCE & ENGINEERING)-First Class VISVESVARAYA TECHNOLOGICAL UNIVERSITY, BELGAUM

Major Subjects: Software Engineering, Storage Area Networks, Mobile Computing, UNIX Projects: “Wish Box” in Computer Graphics and Visualization Using OpenGL

“Packet hiding methods to prevent selective jamming attacks”, Programming Package: JDK 1.6, Net Beans JULY 2012

DIPLOMA OF ENGINEERING (COMPUTER SCIENCE & ENGINEERING)-Distinction DEPARTMENT OF TECHNICAL EDUCATION, BANGALORE

Major Subjects: Data Structures, Applied Mathematics, Logic Design, CNMGT Projects: “e-Shopping” Online Shopping is form of commerce whereby consumers directly buy goods from a Seller over the internet without any intermediately service. Package for Frontend: ASP.NET 3.5 Backend: Microsoft SQL server 2008 ACTIVITIES/CERTIFICATIONS:

Computer OS and Computer Hardware Learning & JAVA and .NET online course

Participated in V-LAUNCH skill Enhancement Program.

First Class in State Level IT-Talent Quest Examination.

Won awards in Essay Writing, elocution at School and college Level.

Participated in technical fests like Tiara.

COMPUTER AND TECHNICAL SKILLS:

Programming language : Basic C, C++,Java, .NET & Query Language : SQL

Operating System Worked On : Windows XP/7/8, Linux,Andriod,Mac OS

Packages : Microsoft Office (Word, PowerPoint, Excel, Outlook)

Other Skills:Photoshop,Gaming,Video Editing, Excellent Typing speed, Conflict Resolution PERSONAL DETAILS:

Date of birth :26/01/1992

Nationality :Indian

Marital Status :Single

Gender :Female

Passport Number &Validity :R4675525,21/09/2027

Visa Status :Employment Visa

Languages Known :English,Hindi,Konkani,Kannada

DECLARATION:

I declare the above information is true to my knowledge and I have documents to prove the same.

(RASHMI PRATIMA FURTADO)

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