Contact: 824******* ~ E-Mail:adetju@r.postjobfree.com

Profile Summary

A competent professional with 14 years of experience in:

~ Strategy Planning ~ General Administration

~ Project Management ~ Operations & Maintenance ~ Human Resource Management

~ Safety & Security ~ Asset Management ~ Facilities Management

Skilled at managing Business Development, / Inventory Management, Training & Development, Systems Implementation. Strong ability to master a situation quickly; highly knowledgeable in a wide variety of professional disciplines and an expert at organizing & directing turnaround situations. Adept at handling day to day activities in coordination with internal / external departments for ensuring smooth business operations. Proven skills in providing comprehensive support for executive-level staff and managing all essential tasks. Extensive experience in general administrative activities, housekeeping, statutory compliances, personnel management, policy implementation and facility management across assignments.

Work Experience

Present position: Professional Experience:

Presently working as a “manager”(BELLA DAMA).

metropolis in Kolkata..from (14th DEC. 2013to till date)

Role across the Tenure:

Supervising entire operations inclusive of formulating & implementing departments’ Standard Operating Procedures

Maintaining staffing levels for required operational volume, managing hiring & training and developing appropriate staff training program to ensure consistent operational performance

Developing relationships with the customers in target markets for business development.

Establishing operational systems, processes and policies in line with organization’s vision & mission and running the unit as an independent profit making cost centre

Mapping business area’s requirements and coordinating in developing and implementing processes in line with the pre-set guidelines

Highlights:

Successfully supervised 2 sites with a team of over 2 members to ensure smooth & effective opera

Effectively communicated with various departments including Business development, Finance and Vigilance team on daily basis to ensure effective control

Sharply managed the implementation of procedures & guidelines.

motivated the employees on the fact that cost can be reduced without compromising on service Quality

Previous Assignments

From 2nd feb-13 to 15 OCT-

Worked as a store manager of (INGLOT) FORUM MALL as a “store manager”

Ground floor (fantail retail). FORUM MALL.

VIP INDUSTRIES LIMITED

Store Manager

Sept 2010 to dec 2012

Steering gamut of tasks including Store Operations, Business Development, Planning, Product Promotions, Visual Merchandising, and Inventory Management, Customer Service Management, Floor Management, Safety, Stock Management, Stock Replenishment & Shrinkage Control and Team Management

Achieving and exceeding the targets set for the store on agreed variables

Preparing & achieving sales & expenditure budget of the store

Monitoring the day to day store operations as per defined process / policy

Coordinating with the logistics team to understand ensure product availability and customer delivery

Maintaining security procedures to minimise pilferage and shrinkage

Maintaining appropriate level of stocks in the store to serve customers properly

Achieving the defined level of customer service in the store

Continuously communicating with all store staff for the high performance and team culture of the organisation

Ensuring all customer feedback / complaints are satisfactorily handled

Ensure all administrative responsibilities are completed promptly and accurately

Ensuring housekeeping & general maintenance of the department

JUST LIFESTYLE PVT LTD (A Priority Group Company)

Asst. Store Manager

July 2008 to Aug 2010

Independent handling of JUST LIFESTYLE Store along with Store Manager

Preparation of daily Work Report, Stock Report, Till Services, Cashiering, Visual Merchandising, Inventory and Team Management

Co-ordinating in Visual Merchandising, Stocks Management, Inventory and Team Management.

Maintaining the finances and accounts of all the internal and external transactions done daily, weekly & monthly basis

Accountable for completing all In-store records and procedures in relation to cash handling, exception reports, personnel files and the performance diary

Maintaining great Customer Relations and Loyalty with all the customers and clients

Brands(gilli,adora,diti,tommyhilfiger,images,t(watches)tissot,hugoboss,esprit,citizen etc.

SPENCER’S RETAIL LIMITED

Supervisor

May 2007 to Jun 2008

Managing Sales and Service of products, Doing sales, up sells and cross sells

Maintaining the finances and accounts of all the internal transactions done daily, weekly & monthly basis

Accountable for completing all In-store records and procedures in relation to cash handling, personnel files and the performance diary

Review and monitor the task assigned to the subordinates, motivating them and give solution in case of a difficulty

Preparation of daily Work Report, Stock Report, Till Services, Cashiering, Visual Merchandising, Inventory and Team Management

SHOPPERS STOP LIMITED

Sr. CCA

July 2004 to Apr 2007

Managing Sales and Service of products, Doing sales, up sells and cross sells

Maintaining records of daily, weekly and monthly sales reports and managing bi annual stock counts

Coordinating in Visual Merchandising, Stocks and Testers Management, Inventory and Team Management

Managing Sales and Service of products, Doing sales, up sells and cross sells

Maintaining great Customer Relations and Loyalty with all the customers and clients

Skills Sets and Strengths

More than 8 years of combined rich experience in Sales, Service, Customer and Client and Vendor Relations and Administration

In depth knowledge of organised retail sector

Effective time and people management skills through setting priorities, multitasking and interpersonal skills

Enthusiastic about new ideas and their implementation

Believing and working in bringing out the best from the people you work with

Ability to solve problems in effective and innovative manner

Academic Profile

B.Com in 2003 from Rohilkhand University, Bareilly (U.P)

Well versed in MS-Office including Word, Excel, PowerPoint & Internet

Achievement

AWARDED AS A “BEST CUSTOMER CARE” ASSOCIATE BY SHOPPERS’ BY SHOPPER’S STOP MANAGEMENT

AWARDED AS A “BEST HONESTY HEART AWARD” BY SHOPPERS’ BY SHOPPER’S STOP MANAGEMENT

REWARDED SO MANY TIMES THROUGH APPERCIATION CERTIFICATE BY SHOPPERS’ BY SHOPPER’S STOP MANAGEMENT

.

Trainings

Leadership Development

Team Work & Emotional Intelligence

Conflict Management

Internal Customer Satisfaction

Time Management

Academic Details

2003 Graduate bachelor of commerce, from Bareilly (Up)

Personal Details

Date of Birth: 12 Sep, 1982

Permanent Address: Debjyoti apartment 3rd floor, bansdroni govt colony. Kolkata -700070.(near master suryasen metro stat.)

Languages Known: English, Hindi and Bengali, assamies

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