Manager Sales

Location:

Posted:

July 24, 2020

Resume:

Curriculum Vitae of Tyronica Oliobi

Tyronica Oliobi, South African nationality with ID number 840**********, divorced with two (2) kids. Driver’s license Code 8 and can be reached on +277******** or +278******** and *********@*****.***.

Executive Summary

Tyronica has just been retrenched from biNu Africa as a Sales Support Manager. She was a sales consultant at Cell C for just under 2 years before joining biNu. Previously she was an Internal Sales Consultant at Aptronics for just over two years before becoming an External Sales Consultant / Account Manager. She consistently reached her targets except for her first month at Aptronics.

She aspires to helping people and making a difference. To this end she joined an NPO which assists start-up entrepreneurs. Although satisfying work, the salary attached to the position was not enough for her to support her family. Tyronica is a dedicated hard worker who enjoys challenges. She gives her full attention to tasks assigned to her. She works well under pressure, individually and in a team. She adapts easily to change and always thinks of innovative ways to improve her job and environment.

Tyronica loves and enjoying working with people, building relationships and providing solutions. She is driven to achieve excellence in service delivery and customer satisfaction. What she lacks in academia she makes up for in experience, she always enjoys learning and bettering herself. She also has significant experience in Call Centre and customer service environments.

Tyronica will be a great fit and asset into your company should she be given the opportunity.

Education and Qualifications

●2001 Matseliso Senior Secondary School Matric

●Certified A+ Technician (CTU Training)

●Certificate for Intro to PR completed through Varsity College

●Certificate in Effective Speaking and Presentation

●Salesforce Administrator – In progress

Skills

●30 Credits accredited by INSETA and INSQA for FAIS (through TSG)

●Sales Academy Courses on Account and Portfolio Management

●Soft Skills and Sales Skills training

●Served in the Skills and Employment Equity Committee at Aptronics for 4 years

●Served in the Corporate Social Investment Committee at Aptronics for 4 years

●Certified First Aider

●Intro to Project Management; Entrepreneurship; Leadership and Intro to Psychology – Open2Study, online study platform

Employment History

Company: biNu Africa

Period: June 2019 to December 2019

Position: Sales Support Manager

●Assisting business development consultants with qualifying leads and cold calling to get the ideal person to offer our solutions to.

●Setting up processes, creating and deactivating users in Salesforce

●Pulling reports and creating dashboards on salesforce for management

●General administration and maintenance on salesforce

●Basic office administration duties

Company: Cell C Telecommunications

Period: August 2017 to May 2019

Position: Outbound Sales Consultant

●Selling Cell C contract offerings to individuals and businesses.

●Offering the solutions and not the products to cater for clients’ needs.

●Cold calling by means of phone calls, streets, emails and knocking on doors.

●Daily and weekly reports with activities, appointments, sales and future planning.

●Doing marketing and activations for awareness and prospecting.

Company: (Rhiza Babuyile) – Babuyile Community Development

Period: August 2015 to August 2017

Position: Jozi Business Hub Manager

●Assist start-up entrepreneurs with entrepreneurial basic training, motivation for start-up capital requirements (proposals), monitoring progress and performance, mentoring and offering business support with the help of our sponsors and partners.

●Help entrepreneurs with company registration and compliance requirements.

●Handling administration for existing entrepreneurs for office workspace and business support.

●Placing our ex-graduates in the corporate world for job opportunities.

●Drafting proposals for requesting funding.

●Completing monthly reports to sponsors on the progress of beneficiaries.

●Client and beneficiaries’ relationship management.

●Managed 2 business hubs for Rhiza Babuyile in 2 different locations (Diepsloot and Orange farm), ensuring the day-to-day running of the hubs with assistance from the coordinators.

Company: Aptronics Pty Ltd

Period: October 2010 – June 2015

Position: Various listed below

External Sales Consultant- Account Manager: May 2013 to June 2015

●Ambassador for Aptronics, primary responsibilities include sales activities, from lead generation through to business close.

●Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, target and long-term account goals in line with company vision and values. Customers include those allocated from the Aptronics account base, with an additional focus on bringing new customers to Aptronics

●Other duties include: Forecasting, Customer Relations Management, Vendor engagements, Sales planning and Reporting, attending client and vendor events, networking and business development

Internal Sales Consultant- October 2010 to April 2013

●Develop sales opportunities for Aptronics

●Supporting Tenders Manager

●Be the engine for the external sales staff

●Customer follow ups for all quotations sent/done.

●Develop and continuously update product and technical knowledge.

●Build and maintain customer and vendor relationships.

●Complete and submit Bid/Tender proposals to the government entities

Company: Billion Enterprises

Period: February 2010 to September 2010

Position: Receptionist, inbound and outbound customer care

consultant

●Handling admin queries

●Printing policies to be posted to customers, capturing new clients, verifying with customers if they agreed to policies and double-checked information given.

●Assisting walk-in customers with queries, signing new policies, complaints and claims.

●Calling shopping centers to arrange for mall activations.

●Direct selling to the public in malls.

●Answering calls, taking messages, scheduling interviews for new candidates.

●Contacting newspapers to place Ads on their newspapers.

Company: TCC (The Creative Council)

Period: March 2009 to February 2010

Position: Promotions – Brand Ambassador

●Brand ambassador for nestle products and KWV ciders.

●Doing in store activations, sample tasting to customers, offering giveaways, conducting surveys while promoting, stock taking on products sold, and analyzing interest generated by sampling.

Company: JTI (Japan Tobacco International)- via Performer

Appointments

Period: July 2008- February 2009

Position: Customer Service Consultant

●Handling customer queries and complaints.

●Calling stores and customers to check service levels from our reps.

●Supporting reps with admin and customer related queries.

●Getting info for in store activations.

●Assisting reps with conducting telephonic stock taking.

●Liaising with national customers to resolve queries.

●Calling outlets to confirm if they had our brands in their shops and how they were selling.

●Confirming with shop owners if they had any advertising merchandise in stores.

●Creating brand awareness, compiling monthly reports for monitoring market share progress, pulling reports off systems for stats purposes, doing regular presentations on feedback of my job role, field visits with the Field Sales Associates to learn more about the trade

Company: Dimension Data Talk-Talk (Merchants-Quest)

Period: December 2007 to June 2008

Position: Inbound and Outbound Call Centre- Broadband

Technical

Telephonic assistance on the physical setup of broadband and dial up equipment, basic troubleshooting for the error codes clients received, completing 1st and 2nd line broadband diagnostic checks, assisting clients with wired and wireless configurations for their modems and routers, getting customers connected to the internet, running line tests on telephone lines to see if they ADSL enabled, re-profiling LLU customers lines to stabilize the connections.

Company: Telesure Group Services

Period: October 2006 to October 2007

Position: Inbound and Outbound Call Centre – Policy Services

Consultant

Capturing claims, explaining financial terms to clients, drafting, faxing and emailing confirmation of insurance to third parties and clients, doing previous insurance checks with other insurers, handling clients queries and complaints, responsible for consolidating and updating the complaints and compliments list on excel, responsible for drafting break rosters for my team, updating the clients personal and financial details on policies, up selling value added products to clients and reinstating cancelled policies for clients.

Company: Telemarketing Management Services

Period: March 2006 to September 2006

Position: Outbound Call Centre - Telesales

Selling extended cover short term insurance policies to clients from Company’s database, updating clients’ details, capturing personal information and banking details of clients, requesting policy schedules to be posted and faxed to clients.

Company: First National Bank (Kelly)

Period: August 2005 to September 2006

Position: Outbound Call Centre – Contact Centre Consultant

Requesting copies of cheque and deposit slips from branches, handling debit and credit enquiries from customers, liaising with other branches and banks to resolve credit and debit enquiries, compiling, faxing, posting and emailing bank statements to clients, updating stats on an excel spread sheet, calling clients to give feedback and updates on their requests.

Company: Dimension Data – AOL – America On Line (Merchants-Quest)

Period: September 2004 to July 2005

Position: Inbound Call Centre – Call Centre Agent

Resetting passwords, handling clients billing enquiries, assisting with systems navigation, changing credit and debit card details, creating usernames, unblocking usernames.

REFERENCES

1. Mr. Daniel Mashita – Merchants- AOL

Supervisor – 084-***-****

2. Miss Jessica Goodall - FNB

Team Manager – 011-***-**** or 082-***-****

3. Mrs. Teresa – TMS

Nightshift Supervisor – 082-***-****

4. Mr. Derryl Reddy – Telesure Group

Supervisor – 084-***-****

5. Mr. Mante Sebelebele – Talk Talk

Team Manager – 072-***-****

6. Miss Neo Lichaba – JTI or Sharon Hinde – Performer Appointments