Assistant Customer Service

Karolynne Anne Gonzales

Address: Oud metha, Dubai

Mobile #: +971*********

Email: ***.******@*****.***

Objective: Opportunity to enhance my ability and knowledge through exposure with different kinds of people at the same time to contribute it into the company for their growth and success.

PROFILE

Sincere, disciplined and hardworking. In a good health and able to

Learn quickly. Easy to take instructions and carry out those instructions.

Has successfully held positions requiring trust and honesty

Professional and willing to take new challenges.

A keen communicator with interpersonal relationship skills, pleasing

Personality and self-motivated.

Strong skills gained through previous experiences,

Substantiated by results and achievements

SKILLS AND CAPABILITIES

Computer

Comfortable with MS-Word, MS-PowerPoint, MS-Excel, Emails/Outlooks and Internet

Ability to learn new programs and applications with little instructions

COMMUNICATION AND INTERPERSONAL

Enjoying working with details and completing assignments accurately and on time

Sound writing and speaking skills acquired and polished in business letter and report writing

Phone Etiquette

EDUCATIONAL ATTAINMENT:

B.S. Foreign Service (Tourism) - University of Manila, College Graduated

Sampaloc, Manila

Year Graduated: 2008

PROFESSIONAL EXPERIENCE:

Conrad Hotel

Waitress: Date Attended: July 01, 2018 – April 08, 2020

Job Description:

Taking customer orders and delivering food and vegetables in the room

Providing and ensuring the mini bar are fully refilled everyday

Giving an excellent hospitable experience to the guest

Al Falamanki Restaurant and Café UAE

Waitress: Date Attended: April 4, 2016 – May 21, 2018

Job Description:

Providing excellent customer service to ensure satisfaction

Taking customer orders and delivering food and beverages in a timely fashion

Making menu recommendations, answering questions and sharing additional information upon request

McDonalds Emirates Fast-food L.L.C

Barista: Date Attended: Aug. 14, 2011 - Sept. 30, 2013

Job Description:

Greet the customer and cash handling.

Cash register operation

Ensure each customer receives outstanding service by mystery shop standard

Perform other tasks as assigned from time to time by store management

Deliver excellent customer service, at all times.

Serve and present hot non-alcoholic beverages quickly and efficiently, meeting our standards.

Famigon Garments

Assistant Supervisor: Date Attended: August 2010 – July 2011

Job Description:

In charge in receivable, money collection and assistant for Subcon negotiation

Supervising people and unleashing their potentials

Lucky Circle Corp. Philippines

Receptionist/Admin: Date Attended: June 2008 – May 2010

Job Description:

Greet the clients and answering phone calls.

Perform other tasks as assigned from time to time by management

Deliver excellent performance working with different departments

Maintaining pantry and office supplies

SEMINARS ATTENDED:

Manila Hotel

The Hospitality Exposure Tour

Attended: Oct. 11, 2003

Dr. Mariano V. Delos Santos Hall

Future in Information Technology

Attended: Sept. 27, 2006

Contact this candidate