Customer Service Food

Kim S. Belen

Khawla Gardens Old Airport Road

Doha, Qatar

Tel no.:+974-********

********@*****.***

CAREER OBJECTIVES

To secure a position where I can apply my skills and experience

To be part of a team that helps in the organization’s success

PERSONAL DATA

Age : 29 years old :

Date of Birth : December 24, 1990

Place of Birth : Davao City, Philippines : Single

Nationality : Filipino

Sex : Female

Special Skills : Computer Literacy, Good in Oral Communication

Educational Attainment : College Level

QUALIFICATION SUMMARY

Good knowledge and working experience on Amadeus and Galileo system.

Strong ability to multi-task under pressure

Can work in any given shift

Strong passion for the hospitality/tourism industry

Fluent in speaking English, Tagalog and Visayan

Organize in work, makes clear reports and documents properly

Great in making relationship with co-workers

Literacy in Microsoft Office applications

EDUCATIONAL BACKGROUND

College – (2011-2013)

Bachelor of Science in Tourism Management

Philippine Women’s College of Davao

Davao City

(2007-2010)

Bachelor of Science in Nursing

Ateneo de Davao University

Davao City

High School – (2003-2007)

Holy Child School of Davao

Davao City

Elementary – (1997-2003)

Holy Child School of Davao

Davao City

TRAININGS AND SEMINARS ATTENDED

Title

Inclusive Dates

Conducted By

1.Agent Self-Paced Systems Training ( Abacus Training)

October-December 2012

Philippine Women’s College of Davao

2.The Work of a Flight Attendant

July 28, 2012

Philippine Airlines Learning Center

3.Personality Development

July 28, 2012

Philippine Airlines Learning Center

4.Customer Service

July 28, 2012

Philippine Airlines Learning Center

5.Power Resume Writing

July 28, 2012

Philippine Airlines Learning Center

6.Aircraft Familiarization

July 28, 2012

Philippine Airlines Learning Center

7.In-flight Food Service

July 28, 2012

Philippine Airlines Learning Center

8.The Work of a Flight Attendant

July 28, 2012

Philippine Airlines Learning Center

9.Career Seminar Workshop

March 8, 2013

Philippine Women’s College of Davao

10.PRE- On the Job Training Seminar

Jan 11, 2013

Philippine Women’s College of Davao

11.Institutional Management Enterprise Seminar

Feb 13,2013

Regency Inn Davao City

12.On the Job Training at MIASCOR Ground Handling Corporation (passenger Service Agent Trainee)

February-March 18, 2013

Philippine Women’s College of Davao

13.Choice Air Training-Davao (Royal Caribbean Cruise Limited)

June 16, 2013

Sutherland Global Services Davao

WORK EXPERIENCES

Sutherland Global Services Davao City April 23, 2013- October 23, 2015

Luisa Square IT Building Villamor Travel Consultant/Customer Service Agent

Street cor. Jacinto Ext. Account: Royal Caribbean Cruise Ltd.

Davao City, Philippines Choice Air

Job Description:

Book and exchange tickets that is in conjunction with their cruise itinerary using Amadeus (GDS)

Cancel tickets using Amadeus (GDS).

Provide above and beyond customer service.

Assist in airline/cruise line schedule changes.

Regency Travel and Tours Doha Qatar Nov 1, 2015 – Present

Suhaim Bin Hamad Street Travel Consultant/Customer Service Agent

P.O. Box 9012 Doha Qatar Regency Branch and Corporate Accounts

Job Description:

Book, cancel and exchange ticket using Amadeus (GDS) and Galileo (GDS).

Provide above and beyond customer service.

Assist in Hotel, transportation and holiday packages.

Assist in Family trips and travel insurance.

REFERENCE

Jeffrey Marlon Doble

Sutherland Global Services RCCL Choice Air Supervisor

Jacinto Extension Cor. Zamora St. Davao City, Philippines

Contact no: +639*********

Musthafa Pullot

Branch In-charge

Regency Travel and Tours Lulu Branch

D-Ring road Matar Qadeem

Contact no: 4455 0851

I hereby testify that all statement above is true and correct.

Kim S. Belen

Applicant

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