Engineer, Software Developer, Customer Service
Resume:
Katie Li-Wong
**** ****** **., *********, **
katieliw.github.io
ca.linkedin.com/in/katieliwong
***********@*******.***
EDUCATION
Bachelor of Science (Computer Science Major) Sep 2014-May 2020
University of British Columbia – Vancouver, BC
A program that focuses on computer software design, web development, operating systems and other computing elements with a foundation in general sciences
Received the UBC Chancellor’s Scholar Award and completed the UBC Science Co-op program
WORK EXPERIENCE
Software Application Engineer Jan 2019-Aug 2019
Workday – Vancouver, BC
Worked in a fast-paced Agile development environment which involved engaging in daily scrum, sprint planning, retrospectives, story-point sizing and reporting on and tracking sprint progress and roadblocks
Built components of the Talent Marketplace (Gigs) application including REST endpoints in Typescript with Angular, HTML, CSS and in Workday’s proprietary language Xpresso
Wrote unit tests for various components using proprietary testing framework WATS, Jasmine and Karma and performed manual and functional testing alongside team QAs
Assisted with completion of work to integrate Rallyteam product into Workday’s suite as a standalone application since startup acquisition and successfully delivered product at its first GA release deadline
Waitress Jun 2018-Dec 2018
Brew Street Craft and Kitchen – Port Moody, BC
Effectively communicated with management, kitchen, bar and serving staff to greet customers, take orders and serve food and beverage to multiple guests to provide great customer satisfaction
Hostess May 2018-Jun 2018
Brew Street Craft and Kitchen – Port Moody, BC
Greeted and seated guests, stocked items and cleaned the establishment, helped serving staff with tasks such as clearing and cleaning tables and delivering food and drink to customers
Systems Support Analyst Sep 2016-Apr 2017
Department of Justice Canada – Vancouver, BC
Managed multiple tasks simultaneously, provided technical solutions to clients and installed, implemented and maintained computer equipment and software in a networked environment
Responded to requests for help in a timely manner and provided step by step instructions to clients via phone and email
Oversaw the booking of computer equipment and scheduled appointments to meet with users
Set up computer equipment for use by Department of Justice employees
Wrote and edited a thorough guide for future systems support analysts
Clerical Marker/Double Marker Feb 2015-Dec 2015
International English Language Testing System – Vancouver, BC
Followed strict IELTS policies and procedures to mark and double mark OMR exam sheets with extreme attention to detail and marking accuracy
One of the longest tenured clerical markers; promoted to double marker position
SKILLS
Technical
Agile & scrum methodologies, Git, Java, HTML, CSS, TypeScript, JavaScript, Angular, React, SQL, REST APIs, BitBucket, Jira, Jekyll
Professional
Communication, building relationships, teamwork, customer service, diplomacy, social, troubleshooting & problem solving
ADDITIONAL
Languages Native proficiency in English, basic speaking and writing skills in Chinese and Spanish
Programs Microsoft Office Suite, Adobe Acrobat Pro, Adobe Photoshop CS5, Mac OS X
Certifications Serving It Right Certificate, Class 5 Driver’s License
Interests Hiking, fashion, TV and movies, piano, reading, running, travelling, exploring
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