Front Desk Cash Handling

Yuki Nagakubo

** ***** *** ****** *.W Edmonton, AB, T5P 3C1

Cell: 403-***-**** E-mail: *********@*******.***

Objective

Looking for permanent full time position

Education

Medicine Hat College

2 year Diploma Date of Graduation: June 2008

Major: Global tourism and Marketing Tourism major

GPA 3.5

Skills & Abilities

LEADERSHIP & SELF MANAGEMENT SKILLS

Have managed night/day front desk team in middle size hotel for over 5 years. Worked in fast passed café and continuously lead team to improve service daily SALES

Have worked as sales associate in retail and real estate CUSTOMER SERVICE

Worked in hotel front desk, grocery store and fast food industry to earn excellent customer service skills to any generation and nationality

Experience

May 2020 to current

Store manager- Mega savers outlet, Edmonton

Create store development plan

stock inventory

Cash handling

Managing team

September 2019 to April 2020

Sales and Logistics Coordinator, Alberta Pacific Forest Industries, Edmonton coordinate export to Asia

Communicate with clients for concerns and deals

Nov 2015 to August 2019

Barista - Shift supervisor, Starbucks Canada, Medicine Hat

(Barista role) Create and deliver best quality coffee

(Shift supervisor role) to be responsible of our service. Managing team for their daily schedule and breaks. Money handling.

Key Duties: Managing team (up to 8), cash handling, problem solving, placing supply order and receiving order, dealing with health safety inspector and other contractor. Nov 2015 to Feb 2016

Part time general office clerk- Lansdown Equity Ventures Ltd, Medicine Hat Key Duties: Answering phone, dealing with incoming customer and tenants regards to units. Collecting rent and answering inquiries, maintain vacant units, posting and updating advertisement via internet.

Sept 2008 to Oct 2015

Front desk agent- Front desk supervisor- Night manager, Banff Park Lodge, Banff

(Front desk agent role) to be face of the hotel. Creating welcoming environment to all of guests and answer with best knowledge of the area. Key Duties: Taking reservation, answering phone, problem solving

(Supervisory role) to be role model of front desk. Handling minor problems with professional manners and care for all of guests. Supervise team to be memorable services during guest's stay. Communicate with other department to make best service possible.

Key Duties: managing team (up to 4) cash handling (up to $4000),

(Night manager role) Responsible for supervising a team, and creating reports for managements. Developing a safe and comfortable environment for all guests and staff by adhering to all necessary safety requirements and legislation including hotel policies. Key Duties: creating sales report and other revenue report, secure property and 2 sister properties, responsible for everyone and everything happens in properties throughout shift.

Other

Valid drivers license (class 5) and have own transportation Fluent in Japanese and English in speaking and writing

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