Michael Oyler

adetag@r.postjobfree.com

linkedin.com/in/mike-oyler-Oa71ab1a7

*** * ******* ****

Camp Hill PA 17011

717-***-****

Summary

Creative Senior Program Manager with exceptional background in Call Center Management, Planning Management and Warehouse Operations Management. Proven success building and motivating teams to meet Project goals. Demonstrated leadership in systems implementation, process execution and process improvement engagements

Technical & Specialized Skills

Call Center Management

Supply Chain Management

Business Analytics

Fraud Investigation

Supply Change Operations

Business Programs Management

Warehouse Operations Managementh

Professional Experience

IBM

Camp Hill

Pa

Sept 1978 - June 2020

Roles

Call Center Management

Senior Program Manager responsible U.S. Parts Sales, Warranty operation throughout the program life cycle. This role leads the overall program framework establishes controls, monitoring of progress, coordinates program key tasks, owns communication, and business deliverables attainment. Business programs in the area missioned to coordinate, direct and implement projects and/or transformation activities to achieve outcomes and benefits of strategic importance to the business. The role leverages proven program management methodology, strong collaboration, communication, leadership, and problem-solving skills. This role provides program strategic guidance, program support, and oversees all program deliverables. The Senior Program Manager collaborates across the organization and other functions as required to meet program objectives. The Senior Program Manager advises Management and Executives of strategic and tactical decisions, along with overall business wellness

Supply Chain

Parts Reutilization Planning Manager - Responsible to provide end to end coverage to ensure supply chain continuity to fulfill customer orders across all brands. E2E coverage includes PO order management, IPR management, Supplier management, Expeditor, Invoice management liabilities management responsible for all operational activities to ensure supply assurance for their specified part number set, including:

execute MRP recommendations, manage pulls, PO's, rework orders, expedites, dissipations, and implementation of Direct Line Feed. Also works closely with expediting and accounting teams in regards to invoice issues and pricing errors. Service Parts Manage Purchase Requisitions using SAP, Clear price issues with Clients Sourcing Procurement, Liaise with various groups & suppliers to manage E2E supply chain issues, provide detailed feedback on orders, assist suppliers individuals perform supply and demand management across the extended enterprise and manages collaborative network for processes from opportunity to cash. Responsibilities include planning, training, enhancement to existing processes and systems, maintenance of existing systems, management and measurement of all activities involved in sourcing and procurement, conversion, manufacturing, and all logistics management activities for products, services and related information. This role also coordinates and collaborates with customers and key partners, manufacturers, suppliers, intermediaries, and third-party service providers suppliers in dealing with incorrect receipt group

Business Analytics

Responsibility to determine and use the appropriate analytical technique(s) and tools to address business problems through their understanding of current business processes and data manipulation, including data mining and data cleansing methods. Share knowledge of analytics tools with their peers as needed, including strategy on data and analytics. Analyze large amounts of data utilizing key external and internal data sources to evaluate the benefit of a solution to the business and provide business value. Apply agile practices and business acumen to achieve improved business outcomes and to effectively interact with a client (internal or external).

Warehouse Operations Management

Responsible to identify and initiate tactical and strategic activities across the warehouse, including process development, process execution and improvement, measurements, tools and operational support. Activities include leading local, global and/or large scale projects focused on transforming process with end-to-end integration and process management. This role included responsibilities for leadership, relationship, process and operational support, including support to the brands and sales teams. Manage projects with sound problem-solving techniques and solutions orientation. Monitor and evaluate process execution, trends and root causes, business performance, and business controls to promote client satisfaction and achieve operational results.

Professional Development

-Watson Assistant Methodology

-Watson and Cloud Foundations

-MaaS360 Architect

-Security and Privacy by Design Foundations

-Big Data Foundations - Level 1

-IBM Cloud Migration Method Explorer 2

-Think Like a Hacker

-Enterprise Design Thinking Co-Creator

-Enterprise Design Thinking - Team Essentials for AI

-The IBM Way

-Manage the Business

-Data Science Foundations - Level 1

-Enterprise Design Thinking Practitioner

-Cognitive Practitioner

Optional Information

- Three Service Awards

- One All Star Award

- Numerous informal rewards

Education

Cumberland Valley High School

Business

Mechanicsburg, Pa

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